the service was excellent, the lot is very crowded but the employee made it work with a positive attitude, very efficient.
CRAIG P
Customer Reviews for Alpine Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both sites were helpful
JUSTIN BDropped off after hours. No issues.
ANDREW WMuy buen servicio el que me atendió super amable lo recomiendo 100%
Daniel GLoved the 24/7 drop off how having to download the uhal app to check out was very annoying. It would have better if the QR code would sent you to the internet instead and not have to create a login
James MI ordered to pick up in Gypsum and had to go out of my way to Glenwood. Not happy
JOHN Gwhen we went to pick up our truck, there was a computer glitch in the servers that caused a delay in the paper process. We understand that these things can happen and the rental agency handled the situation without frustration and communicated with us through the process.
ROBERT RDirty windshield on the inside but outside was clean. And they did a good job putting my car on a trailer, but didn’t show me how to get it off and the ratchet strap didn’t work when I tried to drop it off. had to take it to the recipient, and have them do it. Also, the drivers door kept alarming that it was open, but I had closed it tight I thought.
LAWRENCE GCan be difficult to get in the lot, but, everyone was very helpful and professional.
ROBERT GTruck was not clean
JEAN PThe drop-off parking is tight but otherwise a great location.
Joshua SUhaul as a company is the worst company ever!
JAMES HGreat customer service. Very frienly people. Highly recommended
Oziel RThe site is tight to maneuver in but I was able to get in and out without any trouble. The staff there are knowledgeable and efficient in getting customers checked out and in upon return. I would use this company/location again.
TIMOTHY FAlls good, was an easy experience
PETER DHad my Tow Dolly ready to Go and Hook-Up was Easy and well Explained !!
ROBERT WOur complaints are not with the individual pick up / drop off locations, but with U-Haul IT and Customer Service. The online account and app have my email address and phone number linked to someone else's account. I have had multiple calls to Customer service requesting that they unlink my data from the other profile. Although they claim that the unlink was successful, it was not. Therefore, when I was charged for extra miles we did not drive and that were not calculated by the scheduler, I was told there was no way to contest them because I did not use the app. There is no way I can use the app because it is linked to someone else's account that does not show my current trip and there is no way for me to gain access to my current trip. Not impressive!
GREGORY BThis is the second time I have rented from this location and Ryder has always been amazing. He is so friendly and helpful. I really appreciate the excellent customer service and I would definitely rent there again as well as recommend that location to anyone who needs a truck. Thank you Ryder!
KELLEY HAsk any and all questions for your rental....they are a great help!
CYNTHIA HI think my sales person was Rydel. He did a fantastic job
SHERI BClean the windshield
ROSEMARY MU-Haul was dirty, cup holders clearly not cleaned with spilled soda/sugary drinks. Poor customer service. Won’t be back.
STEVEN TThe man at the Glenwood Springs location was so nice and helpful.
PAULA HDaniel and Lindsay at Alpine Motors in Glenwood Springs, CO are awesome! They have exceptional integrity, they are hard working, and they are very helpful.
Lisette Sno improvements. personnel were helpful and friendly.
ROBERT FThanks to Ryder for his excellent help.
Lily SThe agent was rude and acted as if we were interrupting his hectic morning. There was zero customer service, he gave the bare minimum of the necessary information without a hint of friendliness. It felt like he was doing us a huge favor, whereas we paid for the service. The truck felt like it might break down at any moment. The cab was filthy.
Tersia EThe truck's check engine light was on, and the front end shook horribly when braking at over 40 mph...
MATTHEW KOwner was very helpful with getting fuses fixed on my personal truck so that I could get on the road with the rented trailer. He went over and above and I appreciate the effort.
James PRyder was the guy who helped me..he was awesome .
RAJA GIt was impossible to pull in and park
Pegi PAll good
Gowrishankar NI appreciated their willingness to help with the change in our rental drop off
BRADLEY RThe gentleman who checked me in was super friendly and helpful. He gets a 10/10! The parking lot at this location is really tight, with lots of cars in the lot and limited parking. No big deal though.
Jerry TIt was okay but I would love to be refunded for the dolly I paid for. It was not in the U-Haul.
Ruby CI reserved a 21 Dr truck but was given smaller 15ft truck so had to keep another day as it was too small to load everything. The truck was almost out of gas and barely running. It lurcked and acted like it would barely run, transmission sounded terrible as well. Terrible equipment.
Nancy BUhual has underperformed and under delivered on a massive scale. I was a big fan of Uhual until a couple of days ago. We confirmed a 26ft. truck for the day of our move, and on the day of pick up, we received a call from Uhual saying they only had a 10ft. truck for us. The Uhual representative was immediately combative, until she realized she was wrong, then apologized, but offered no recourse. The Uhual organization over-booked a 26ft. truck, then without admitting fault, offered a less than sub standard solution without so much as a "we're sorry "
JEFFREY NUhaul app didn't work for truck share 24/7 Truck check engine light was on Truck smelled like mildew
Amara SToo expensive and not clear on charges
GABRIEL IRyder is very impressive with his detail oriented command of renting trucks and essential equipment. Very professional! We will recommend the Glenwood location based on his service!
Randi BThe young man at the counter was unfriendly and unhelpful. He wouldn’t even walk out to the truck for the customer ahead of me who had questions. He referred everything to the emails and texts we received. Apart from taking payment, giving out keys to trucks, and scanning the drivers license, he appeared to not be able to do anything else.
Cheryl FThe location was not far from the interstate so it was easy to get in and out.
Brett RI tried to rent from another location 10 miles closer to where I wanted to go to. However Carbondale didn’t rent 26 ft trucks. So the Uhaul lady said they would credit me 20 miles. So. I said ok. When I went to check out at Glenwood today as I returned the truck, Ryder said he couldn’t credit me. Additional when I went to pick up the truck UHaul’s computer was down for 40 minutes past the time I indicated that I wanted to pick up the truck. So all my help had to want at least 40 minutes before we could start the move. 2 major glitches from Uhaul. I wish corporate office would call me.
Jon SAll good.
Glenda MThe location was pretty much the only choice I had in that area, but staff was friendly. The Hollywood drop off locatin is such a great Uhaul center that it sets the bar pretty high for all others to follow.
anton uSuper efficient return process. We were in and out in minutes.
Brian ADuring my return, the Uhaul employee, Ryder, was quick, helpful, and professional. Thank you.
Tim SLocal peeps are great. LOVE them! Your automated system sucks worse than something that sucks at sucking. I'd give specifics, but there's a word count here, and it's not enough. Shout out to the locals who actually care! No credit to Uhaul for that! That's ALL YOU as local peeps! Thank you, locals, for being so great! Uhaul should give you a raise!
Abigail EThe trailer I reserved was not there so he gave me another one and said it would be the same price since it was their fault, but the bill charged me more for the larger trailer.
Anthony AThe Glenwood U-Haul store is a little tough to park a larger truck due to the small parking lot. The guy at the store was very helpful.
Michael SThe floor was full of sand and there was dog hair on the seats. Didn’t bother me but I could see it bothering others
Melissa Jthe gentleman at the front desk was very busy but very attentive to my needs.
Clifford PHaving box prices above the boxes would increase sales. Having boxes in divided sections so they can be obtained efficiently would work better. I know customers are not aloud behind the counter but watching the rep man handle the boxes was daunting.
mike KJust a friendlier welcome/interaction
MATTHEW CRyder was very professional and customer-focused. He was a pleasure to interact with and did an excellent job.
Timothy FThe back of the truck was so FILTHY (the guy checking it out to us knew, he said it was rock dust, YEAH!! Sheet Rock Dust that got on EVERYTHING!!!) it should have been clean since I am expected to return it clean!!
Nancy PThe customer service was great. I was immediately greeted by a customer representative and they quickly found my trailer reservation, got the paperwork completed, and hooked up the trailer. The parking lot was very small and was packed with vehicles and trailers. It was hard to maneuver with the trailer hooked up. The customer rep helped a lot by guiding me through to the exit and making sure I wasn't going to hit anything.
Scott GEquipment was clean, but we were charged for 2 days (Saturday - Monday morning), despite returning the truck Saturday at 5:00 pm. We’re attempting to get the overcharge removed, but that is not a quick process, and 26 hours after notifying U-Haul of the overcharge, the overcharge has not been reversed or confirmed.
Michael MThe location was clean, the car trailer was lean But the running lights never did work.
eric sThis company needs to work on a lot of things, starting first and foremost with proper procedures and customer service. This has been my worst experience with U-Haul to date, and that is truly saying something. I arrived at the location in Glenwood springs, 30 minutes in the opposite direction of where I needed to use this truck. Despite there being 4 10-foot trucks as I had requested, I was directed through the app to pick up a 15-foot truck. I encountered an error message, telling me to call live verification even though I had used 24/7 pickup in the past with no issue. I waited on hold for over 15 minutes, and the agent I eventually got to was unwilling to wait with me until I had completed the registration process. I received my lock box code, and went to retrieve my keys. MUCH TO MY DISPLEASURE, THE CODE WAS ALREADY USED AND THE KEYS WERE MISSING I was approached by a man ALSO having issues with his pickup, and it turns out SOME OTHER CSA HAD GIVEN HIM THE CODE TO MY LOCK BOX, AND THE TRUCK I WAS ASSIGNED WAS ALREADY RUNNING. The app skipped the whole process of verifying mileage and condition of the truck, and so I was on the hook for any and all damage/missing gas. To summarize: -24/7 pickup was a miserable failure -CSA with live verification did not wish to assist me until my request was completed -another customer had already collected my keys AND STARTED UP MY VEHICLE -I was unable to verify fuel level, starting mileage, and condition of the truck before pickup. This plethora of issues needs to be addressed immediately, and I demand follow-up and compensation for such an incompetently delivered service. I should not have to pay for such a terrible experience.
Thomas M