Customer Reviews for Alpine Motors
(U-Haul Neighborhood Dealer)

1561 reviews

2450 S Glen Ave   Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)

(970) 947-9108

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(970) 947-9108

2450 S Glen Ave
Glenwood Springs, CO 81601
(Hwy 82 Btwn 23rd & 27th St)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

michaleen J. 
Rating:
1.0

Peter at the front desk did not record gas gage acutely. When asked to look at it with me , he said, “ I don't have time.” He also added one mile in the paperwork saying, “ it's for moving the truck around the property “ I believe he does this regularly to increase his profits. He is rude and dishonest. Overcharged me for gas.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

MYLES R. 
Rating:
5.0

Great, helpful staff. Good truck.

Landon C. 
Rating:
3.0

Customer did not leave a comment.

Rafaela N. 
Rating:
3.0

Customer did not leave a comment.

Brad T. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
1.0

I could not get in touch via phone and I had to drop off the tow dolly, so I took it down to Alpine. The person there said I was not on the schedule until the next day and that I would have to take it back home with me and do another 100 mile round trip the next day. I was about to leave it on the sidewalk, when he found room for it...

Tim M. 
Rating:
5.0

Clean efficient, saved us, because SB Rental out of Carbondale, did not have the truck we originally reserved

kelly A. 
Rating:
3.0

Checkin was not as easy as lead to believe. The lot is ridiculously small and trying to maneuver my personal vehicle and the rental truck was a pain. At checking I was told they prefer no personal vehicle be left but not sure what the option would have been otherwise. Overall, the truck ran fine and was in good shape abs clean.

HEIDI W. 
Rating:
1.0

Never use the Carbondale, CO location. They are very unprofessional. I wasn't happy with the overall U-haul experience. The Glenwood location was nice and the people were nice but it's what I had to do to get that point. First, I was told I would receive a phone call the day prior to schedule pick up time and location. Never received a phone call. Second, I was never informed that I would be downloading the app to complete my pick up and wasted 4 critical hours of my moving day. Third, the key to my U-haul truck was not in the key drop off box. And finally the even if the key was in the drop box the truck was blocked in. I wouldn't have been able to go anywhere anyways. Once again this is the Carbondale, CO location that I went through this terrible experience not the Glenwood, CO location they were super friendly and helpful. I will not be recommending U-haul to anyone in the future nor will be using U-haul again. Very unprofessional to say the least.

JARED L. 
Rating:
5.0

Peter was amazing for customer service. Best Uhaul experience i've ever had. thanks!

Roger P. 
Rating:
4.0

Customer did not leave a comment.

Marc H. 
Rating:
5.0

Efficient and vouteous

Stephen O. 
Rating:
5.0

Customer did not leave a comment.

MIKE D. 
Rating:
3.0

Related to the very poor cell service at location - Inform renters of available WiFi in instructions, so that when renters arrive before or after hours and are using the express check-in they can complete the process.

Michelle M. 
Rating:
5.0

have good tires on the trailer.

RUSSELL A. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
5.0

Great customer service.

raeANN F. 
Rating:
3.0

Customer did not leave a comment.

SHANNON P. 
Rating:
4.0

The truck was not in great shape. The steering had a lot of play, the brakes had a lot of give in the pedal, and the transmission slipped when shifting. Other than that, the location of the facility and the people were great to work with.

STEPHEN S. 
Rating:
5.0

Great staff everything was wonderful

Amber S. 
Rating:
5.0

This location was courteous and kind and understanding. Due to the very poor customer service we had gotten in the scheduling and in traffic, They were kind. However customer service and the gentleman named Mike who is the head of the traffic control over the Glenwood Springs and Grand Junction area, He was a very horrible person. He called us names and said he has the ability to make our lives miserable. That was a horrible, and very unprofessional treatment from him

Tammie R. 
Rating:
3.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
1.0

They charged me $50 for something and won't contact me back. Gas was full. Had to leave keys in drop box, took a photo.

Meghan C. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
1.0

We were charged an additional fee we were never told about at any location.

Eric M. 
Rating:
4.0

Customer did not leave a comment.

Dirk G. 
Rating:
4.0

Said my final reciept would be emailed in 10 minutes, 2 days now and still no receipt.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

Wow what a great experience. Super fast and efficient check in and friendly service. Thank you

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
3.0

Customer did not leave a comment.

Alana H. 
Rating:
5.0

Customer did not leave a comment.

Raistlin K. 
Rating:
1.0

This Uhaul rental was a horrible experience and we'll NEVER USE THIS LOCATION OR SERVICE AGAIN!!!

THOMAS W. 
Rating:
3.0

The staff told us to just drop keys in the box and use the online drop-off link, but never mentioned the odometer reading. I paid $20 extra dollars because I was not informed of this part of the online drop-off and dropped the key before taking the reading. You should properly inform your customers to use the link for the odometer reading first. I'm hopeful this wasn't a malintention, and that your team takes steps to avoid this in the future.

Megan J. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Excellent

Francisco H. 
Rating:
3.0

Customer did not leave a comment.

CATHERINE G. 
Rating:
4.0

We thought we needed a trailer that we ended up returning, and we were told we would receive a credit. We have not received the credit as of today, 5/27.

Charles F. 
Rating:
5.0

Nothing- they were great

Bruce S. 
Rating:
5.0

Peter was very professional and helpful. Very impressed with the service thanks. Jim

James P. 
Rating:
5.0

Location and truck were fine. Uhaul.com has the worst customer service I have ever experienced. That's for changing my reservation twice dicks.

Travis K. 
Rating:
5.0

Customer did not leave a comment.

Thomas U. 
Rating:
4.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

All was good. I will return.

William T. 
Rating:
5.0

Good and profesional atention

Carlos K. 
Rating:
2.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
1.0

When a customer says they don't want furniture pads or a dolly because they need the space, make sure that stuff isn't in the truck. Had to throw away my personal items due to this.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Amber D. 
Rating:
2.0

Have truck parked in lot, or clearly communicate that the truck is not in the lot when using online check-in to avoid spending 10 minutes looking for the truck, then another ten retrieving it from a different location then the reverse when returning it.

Braden M. 
Rating:
5.0

Customer did not leave a comment.

KATHARINE J. 
Rating:
5.0

Great friendly staff

VICTOR D. 
Rating:
5.0

Make sure to sweep it clean. And leave us pen and paper in the truck.

Koren M. 
Rating:
5.0

Good service , but got charged an extra $42.00???

Eric N. 
Rating:
5.0

It's hard to improve excellence. Dan was professional, had everything ready when I arrived, and is a very pleasant person to work with.

John M. 
Rating:
5.0

Customer did not leave a comment.

Rhett P. 
Rating:
5.0

Customer did not leave a comment.

Craig A. 
Rating:
5.0

Very helpful

Andrea S. 
Rating:
5.0

Everything went smoothly. I would use this location again.

Darcy L. 
Rating:
1.0

Absolutely the worst experience I could ever imagine going through as a customer. This amazingly incompetent hot headed sad little person, too lazy to grab a dolly for the trailer, comes out and completely and impressively displays unprofessional and sheer lazy actions, complete with swearing, slamming chains and damaging things trying to drop the trailer off. If you don't want to provide this U-Haul services at your pathetic little chop shop, then don't. Save the customers some trauma.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
2.0

The staff were incredibly unfriendly and almost rude. I was told the dolly was in the truck only to drive home and find out it wasn't and had to send someone back to pick it up

Irma S. 
Rating:
3.0

Sales associate was not too friendly. Took forever to get truck checked out due to computer issues (U-Haul system I believe - not local). Truck windshield was so dirty I could hardly see out of it when driving into the sun. Wiper washers did nothing to help.

Robert H. 
Rating:
1.0

Take a good look at the customer relations standards of some of the staff.

Adrian B. 
Rating:
2.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Excellent experience. Friendly, professional & helpful....what more could you ask for?

Christie F. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Nothing- it was perfect and Don who rented to us was especially helpful

Pam N. 
Rating:
3.0

When dropping off the truck it was difficult to get the lock box numbers to roll to different numbers when trying to close it. While attempting to get the box locked when returning the key an employee with a beard and green gauge earring pulled up and said he would take the key and deal with it. I let him know that I was not able to park the truck in the place in the spot from the morning since a tow truck had parked there. At that point the employee had a hissy fit and became loud saying that the truck was parked somewhere else that morning and I was lying. Pictures prove that wrong. Then he started in on saying use the white lines they are parking spaces. Guy was a complete dick. Someone returning a moving truck already had a long day and to have to deal with some guys shitty attitude is poor service. I will not use this location again.

scott K. 
Rating:
3.0

I would recommend this location only because it is the only place in town. If they had competition, perhaps they would be more welcoming of their customers. They provided no parking on their lot for me when I picked up the U-Haul vehicle for a few hours of use, but had neglected to tell me in advance that I'd have to drive back across the highway several blocks, up a hill, to park my car on a neighborhood street and walk back to the dealership before I could pick up my rental. And when I questioned that policy a bit, since they had about 10 open parking spots on their lot, their response was "Yeah, that's what we [i.e. employees] have to do, too." But ... they are not customers!! At the very least, they could tell people in advance that this is the arrangement. I was short on time, and if I had known how complicated it would be, I could have allowed extra time and parked my own vehicle first before arriving at their door for my rental vehicle.

Barbara D. 
Rating:
3.0

location is right in downtown Glenwood Springs, very convenient.

Peter Y. 
Rating:
5.0

Customer did not leave a comment.

Loring D. 
Rating:
5.0

Customer did not leave a comment.

tristan D. 
Rating:
4.0

Customer did not leave a comment.

Jayvon C. 
Rating:
5.0

Customer did not leave a comment.

Johnny B. 
Rating:
5.0

Fellows there were very accommodating. Will be renting moving truck there for 2/20.

Norman V. 
Rating:
5.0

Customer did not leave a comment.

ELOISE C. 
Rating:
5.0

Great shop and great employees always willing to help. They are also the speediest at getting you in and out with your truck.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
2.0

clean the vehicle , check fluids , I ran out of windshield fluid immediately and even went back in to make sure I would not get charged for the disgustingly dirty vehicle I was rented. Sad and lazy.

Thomas D. 
Rating:
2.0

Be more clear and honest with reservations, milage shape and cleanliness of rentals, before we leave your lot! Make sure to explain the importance of the login to your clients!

Christina G. 
Rating:
3.0

Location was closed on Sunday and parking lot was very full.

ERIC H. 
Rating:
5.0

The guys at u-haul Glenwood are always courteous and helpful

Cotton K. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Convenience is the biggest plus of this location.

EVELYN M. 
Rating:
5.0

Customer did not leave a comment.

Chet G. 
Rating:
3.0

I stopped in to confirm my reservation a week before I needed the vehicle - which was a good thing, as the store did not have a 26' truck on hand nor were they expecting to get one. Fortunately, Dan was able to get one from another location and I had everything I needed when the day arrived.

MASON H. 
Rating:
5.0

Thank you to the gentleman at the counter in the morning, very nice to deal with.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
5.0

Efficient and professional help! Quality equipment!

George A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Don and the crew at Alpine Motors are great. They work hard to make your rental a good experience! Equipment always is in great shape and as a result, things go smoothly. Highly recommend their operation.

Andrew M. 
Rating:
3.0

Better customer service would be better. People who get cars need to check the gas tank right when they get the car because it will be empty and they'll charge it like full. Overall the customer service was horrible. This place tries to charge you too much for anything.

Ignacio G. 
No reviews have been submitted for this location.

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