Customer Reviews for Al's Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Al's Auto Repair

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Jorge R. on

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A+ service

Aaron G. on

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Sarun C. on

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Charles B. on

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MENASHE C. on

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Poor experience

Jaime P. on

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Micheal N. on

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Millie H. on

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BRYANT W. on

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JEFFREY B. on

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Pick up location was worst I've used. Trailers/trucks parked in weeded dirt field next to shabby strip center. Small girl unable to assist with hookup and told me I had to do it myself. Finally some guy from the parking lot walked over and helped me. When I was checking trailer lights before towing, a total of five marker/clearance lamps were inop and one taillamp was inop. One tire of four was bald. At least trailer was pretty clean inside. Drop off was terrific. See my comments about that location.

Autumn L. on

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Donnie D. on

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daveanand B. on

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JAMIE A. on

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RICHARD S. on

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Everything was good with both locations with pick up and drop off thank you

Donald D. on

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aurelio L. on

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david D. on

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Stephanie S. on

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I had to walk through dirt, bushes, spider webs just to find the truck. Once I did i had to move spider webs just to open the door. The back of the truck was left open so the entire truck was filled with dirt and leaves. The whole rental process was a disaster. No one to help. One girl behind the desk with about 10 people on a Saturday morning needing help. Won't rent again from this place.

Christine G. on

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Luis B. on

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Up to standards

Amy S. on

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noel S. on

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Finding the entrance was a little confusing

Jaime K. on

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No one at the office during pick up. Trailer behind another trailer which I was expected to move on my own to get the one I needed out. The only saving grace is I left my ball hitch at home and by time I returned one of the corporate guys (Kevin) was there inspecting the inventory and was a huge help in helping me get to the trailer I rented.

claire R. on

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Front two tires were missing two lug nuts each.

jonathan D. on

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Great experience. Would rent from again!

mario M. on

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Daniel F. on

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ANTHONY P. on

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cheri O. on

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They went out of their way to accommodate us. Fast, efficient and knowledgeable.

KAREN B. on

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I wouldn’t recommend this location, the gas tank was on E and it’s out in the middle of nowhere. I had to drive into a city where there was a gas station. In the meantime I was worried about running out of gas before I got gasoline.

Harold A. on

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richard S. on

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jim G D. on

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Too many add ons cost ! The advertised price was $19.99 for day cost me $67.00 for 4 hours

steve O. on

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Very helpful agent. Excellent customer service

howard S. on

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Al's Auto fixes everything that UHaul.com screws up!

Bruce Y. on

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dexter W. on

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Nothing

Ashley S. on

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Sarah R. on

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Drop off went flawless and was super easy. Staff was nice and quick. We will be renting from here again as we moved to wpb.

sandra C. on

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Fast and quick

veonica V. on

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Terry H. on

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The truck actually performed very well.Left the truck with more gas than when I picked it up. Finally called the 800 number and a lady helped me do the remote checking since the phone appl wasn't working

Amber C. on

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there was no one available to turn the truck in to. the door was open. no one was there and wouldn't be back for another hour. 2nd place we went to drop off and no one was available. super annoying

amy S. on

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carlos B. on

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I was charged for gasoline unfairly. The truck left the receiving location with a 1/4 tank and it was returned with more that 1/4. I took pictures to prevent this issue. There are also issues with the U-Haul website when making a reservation.

Mitchell W F. on

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Difficult to find because location not marked well for first time visitors. Rep helpful with return but unable to answer billing questions.

kazimierz andrze W. on

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kazimierz andrze W. on

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Ella V. on

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Parking was tight but service was outstanding. I would certainly recommend this location for customer service alone

Carline M. on

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Sarmad R. on

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Wilfred M. on

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Gilberto C. on

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only told me to drop off the dolly

Kelly D. on

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Joseph C. on

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Jimy V. on

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jonathan D. on

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Smoothest part of my move was obtaining and using your uhaul truck

Jose O. on

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Val was very helpful even though the system was down and we had to wait.

stephen M. on

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the interior was a mess and mud on the floors. which i got charged for on return.

Christian L. on

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Leigh P. on

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all was good

Richard G. on

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earl L. on

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Quick n easy

Jerry H. on

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Jose G. on

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Julie S. on

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Elaina is the best

DAVID V. on

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Was given a gas credit on estimate but on the final bill the credit was removed

joseph T. on

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Angel C. on

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It's okay

SHAWN L. on

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Lights did not work on trailer

MICHEAL L. on

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Blown tire . 7.5 hours to repair . Stranded on interstate diabetic 2 teenagers wife . Had a friend come and get them after 3 hours of no show . I will never use U-Haul again. Totally disappointed in a major company .

Kevin N. on

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Everything was perfect and professional

donald L. on

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I have leased trucks and trailers over the years at this location and have always found the service to be excellent. The equipment is clean and leasing is quick and easy.

Gregory C. on

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Again, no trailer jacks. I keep getting threatening calls from this place telling me that if I don’t return the moving blankets and dolly that they’re going to charge me. I DIDNT get any blankets or dolly. You need to call Mike at UHaul Santa Rosa Beach. Also this place is a dump.

Bill L. on

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Easy to reserve, pickup & return, good job!

joseph fernando T. on

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HAROLD W. on

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Emily G. on

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Van was clean enough to use but I did sweep before using and it was still dirty. However I had a very pleasant experience

megan D. on

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Jeff G. on

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Un monitored drop off after hours so no real opinion - thought the area it was located in was somewhat questionable.

jim F. on

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Ethan B. on

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Ashley M. on

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A bit of an odd location, but staff was friendly and helpful.

Raul R. on

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elizabeth F. on

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LINDA P. on

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Roberto N. on

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Use this location several times. Always a great experience

Jerome T. on

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Check in great and vary courteous staff with friendly personality not only with me but other costumers there renting trailers.

Wendy S. on

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Martin C. on

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John C. on

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Ryan B. on

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ERIC H. on

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Polite, quick, painless.

natasha R. on

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richard S. on

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Great, courteous service. Will definitely use again.

paula D. on

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Julie S. on

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Elaina is very nice and always welcoming. I would always recommend this location to pick up a U-Haul truck.

David B. on

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remy G. on

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