Customer Reviews for Al's Auto Repair
(U-Haul Neighborhood Dealer)

1,489 reviews

14581 Southern Blvd   Loxahatchee, FL 33470

(561) 681-1604

Hours

  • Mon–Fri
    8:30 am–4 pm
  • Sat–Sun
    9 am–12 pm

Services at this Location:

Contact Us

(561) 681-1604

14581 Southern Blvd
Loxahatchee, FL 33470

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–4 pm
  • Sat–Sun
    9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Great customer service.. Excellent location..

grey H. 
Rating:
2.0

Lazy lady that helps you by phone only! Never again

Gustavo B. 
Rating:
5.0

Customer did not leave a comment.

jim G D. 
Rating:
5.0

N/A

Nathanael W. 
Rating:
1.0

There was nobody there when i went to pickup the trailer. I had to hook it up myself and put air in the tires. This place shouldn't represent uhaul in my opinion.

Thomas R. 
Rating:
5.0

Excellent customer service

Jeff E. 
Rating:
5.0

Customer did not leave a comment.

Reggie F. 
Rating:
1.0

The woman who set up the pickup was rude and not helpful at all. The pick up location is dirty. The truck was dirty and when I opened the back to load it I found roaches everywhere. I had to spend time killing and cleaning it up before I could load my items. I will never rent a truck there again.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

SUNNY K. 
Rating:
5.0

Rented an open trailer and process was done initial booking via phone then all text and web links after making it simple and quick both pickup and drop off. Great process no delays would definitely use them again

Rob G. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

TORI G. 
Rating:
5.0

Customer did not leave a comment.

Jerry A. 
Rating:
5.0

Customer did not leave a comment.

Cynthia E. 
Rating:
3.0

ensure that the truck is there on the lot prior to showing up for rental. also make sure there are no lights on the dash like check engine light. had to wait for over an hour to talk to someone about taking my truck off the lot for the check engine light being on. Then returned my truck 30 min late and was charged for 3 days on top of already being charged an additional $79 for extension on my contract. rented a uhaul 2 weekends in a row and both were TERRIBLE experiences

MEGAN H. 
Rating:
1.0

Customer did not leave a comment.

Richanda M. 
Rating:
3.0

Fix the roads in the parking area and fine customers that leave trailers in the middle of the road!

Jorge C. 
Rating:
3.0

The rep was friendly and helpful but the van was dirty inside and the office and surrounding area was filthy.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

MAVRICK P. 
Rating:
1.0

Nobody was there I had to call and someone answered and told me to disconnect the trailer and leave it on the grass. I told her I can not do it alone cause it is heavy and I don't know how she said she can not come over nor send someone so I had to do everything myself and l hurt my wrest and hand. Very disappointed with that location

Mohammad A. 
Rating:
3.0

level and fill holes in ground, cover with gravel

William O. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Real scrappy location. People hanging out drinking all day and night. When I returned vehicle there were actually two Sheriffs there. The vehicle was EXTREMELY dirty! The back ramp did not open. No one made response to my complaints. I also mistakenly put at LEAST $15 over in gas into vehicle and no credit for that.

Natalie H. 
Rating:
5.0

Customer Service was great. Putting a fence around the lot where you pick up the vehicles would be a positive improvement.

Kira M. 
Rating:
5.0

I was in dire need of a trailer the employee there went above and beyond to help me get one when no one else was available and she was not at the location and the location was closed she made a special trip to help me

glenn K. 
Rating:
5.0

Nothing just continues do what you are doing

RENFORD H. 
Rating:
5.0

Customer did not leave a comment.

Hector A. 
Rating:
2.0

Owner was not friendly or helpful. The area is almost off the grid and hard to get to. Cell signal is poor mak8ng it hard to complete share process. Overall, I'm happy with the U-haul process but could have been better.

David C. 
Rating:
1.0

No staff on site at all. Have to call and text someone's personal cell pictures. Parking lot and drive ways are in horrible condition with screws, nails, and other scrap metal everywhere.

Christopher W. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Sarah D. 
Rating:
3.0

Customer did not leave a comment.

CAROLYN S. 
Rating:
1.0

The truck was very dirty. The key was not left in the truck, Took me over a hour at pick up. And I got charged for gas when I left the truck with the gas where it was when I picked it up

Kimberly A. 
Rating:
5.0

It was weird that I never saw another human. I talked on the phone, chose my own trailer, hooked it up myself, took a picture and sent it in, parked it myself the next day, took another picture, and they sent me the invoice.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Thanks you so much

Serghei Z. 
Rating:
4.0

The trailer was in a huge mud puddle. I knelt down in mid to connect the power for lights and brakes. After the initial hookup everything went smooth.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

Javier J. 
Rating:
3.0

Nothing, this is a remote sight and doesn't have the personnel of some of the bigger sights.

James B. 
Rating:
4.0

Easy access Trailer work great Has to be check, was tilted to one side, but for tge rest it was ok

Harry H. 
Rating:
5.0

Customer did not leave a comment.

jose L. 
Rating:
4.0

Smooth and easy process

shannon B. 
Rating:
4.0

Truck not cleaned. Check-in/out easy and fast. Truck ran good.

Constance L. 
Rating:
2.0

Friendly but very cluttered and unkempt.

Victoria A. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Ripton R. 
Rating:
2.0

The office was locked during business hours. You had to call a number and nobody came out to greet you. Not the friendly place.

Karen S. 
Rating:
3.0

Customer did not leave a comment.

Luciano C. 
Rating:
1.0

no service - "remotely operated by telephone" from a woman .. photo ID capture system is/was broke .. I'll NEVER us this location again

Jeffrey W. 
Rating:
3.0

Customer did not leave a comment.

Jodi R. 
Rating:
5.0

Customer did not leave a comment.

Vanessa H. 
Rating:
1.0

Customer did not leave a comment.

Amy L. 
Rating:
1.0

Ordered blankets and none were in truck. Very difficult pick up/instructions were not clear. Phone call with office was not helpful.

Tina C. 
Rating:
5.0

Easy to work with

CHRIS G. 
Rating:
1.0

a vacant lot off of a small strip mall no one around or available by phone or online to confirm drop off.

Paul G. 
Rating:
5.0

The woman representing your company at this location loxahachie was wonderful pleasant and so professional It was my pleasure to rent a truck from this location will do it again Thank you james

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Vincent R. 
Rating:
4.0

The truck wasn't clean when I received it, Now I have to pay for clean?? I eed my money back!

Marcela O. 
Rating:
3.0

Human relations chip

LuisJose M. 
Rating:
3.0

My overall experience was ok. The pick up location was a mechanic shop which was closed on Saturday. Everything was done over the phone. I rented a motorcycle trailer which was missing the brake light cord which attaches to the vehicle. Luckily I was able to use one from another trailer in the lot. The trailer also had a pretty worn tire which made me concerned the whole time I used it. The tire never blew but it was a concern the whole time. Also, when returning the trailer, there was no communication from the business. I sent a picture of the trailer back at the lot and attempted to call and and message multiple times with no answer. It wasn't until the next day that I received the receipt of the transaction.

Peter A. 
Rating:
3.0

Easy online return process.

Brooke B. 
Rating:
5.0

Everything went perfectly

Deborah B. 
Rating:
5.0

Awesome !

Luciano S. 
Rating:
5.0

easy folks towork with

Robert R. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
4.0

The rental was easy with the online check-in. A quick phone call at the location and we were on our way. Dropoff simple to with just a text of the dash info needed.

robert C. 
Rating:
5.0

Used 15ft truck with built in ramp. Moved everything out of 10x10 storage in one trip. Was a great experience. Truck was clean and functioned perfectly. You may have to walk down to the lower lot to find your truck. I will definitely rent a U-Haul truck again from Al's Auto Repair. CC

Cecilia C. 
Rating:
5.0

A good dealer but they could use more telephone lines.

Lou B. 
Rating:
4.0

3rd time using this location

Michelle G. 
Rating:
2.0

The truck was very dirty smelling bad.

Dilas D. 
Rating:
1.0

To whom it may concern: This is incorrect , charged incorrectly Mileage out was 27742 Mileage in 27818 Total 76 miles I did not receive the Dolly which was a charge of 7.00 I was told by U-Haul associated that I had stolen the van which I had a reservation for 4 associates the night before told me to proceed with my reservation even when the App was not working The van was dirty, had a flat tire which constantly we had to replace air Was given 3 different times to return the van First by 6pm Second 4 pm Then received a text it was closed out at 5:30 pm I returned the van at 3:07 pm which was 4 hours before my due time The U-Haul employee stated that this van had a stating reservation with the same person for years, I did not and have not received Customer service

Tyna W. 
Rating:
5.0

The location was world class service. Best experience I've ever had with at this location with and rental truck. No hassle just fast and friendly service

James M. 
Rating:
2.0

There was no office to conduct our return business in. We backed our truck into an unsecured location with leaving the keys under the seat and no personal inspection of our truck on return!

raymond C. 
Rating:
3.0

The AC in the truck doesn't work good at all

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Preston G. 
Rating:
5.0

Excellent customer service and very efficient

Kenneth F. 
Rating:
1.0

It was the online uploading process with UHaul that was terrible. It took over an hour of me sitting in a vacant lot to get the final OK. Also, the vehicle's odometer was not working so I couldn't verify the mileage when I began. After receiving a call from a local person who explained how to hit a certain button when I returned that would show the mileage, I could then take a photo and text to them. However, I tracked my mileage and they had it incorrect and charged me for more. In addition, they charged me for fuel when I put gas back into truck! Not happy.

Pamela M. 
Rating:
5.0

Picked up 94 Wrangler from cross state , piece of cake , pulled great . Front tire harness will not fit tires larger than 30" . Recommend always carry proper ratchet restraints or chains and binders for safe transport .

Clark T. 
Rating:
3.0

Customer did not leave a comment.

Gabriel B. 
Rating:
5.0

The person who helped me with the pick up & initial order via phone was very nice & helpful. I was a little concerned when I couldn't reach anyone at the drop off. There was a man who saw us doing the drop off & said he had been trying to rent one for 2 days & couldn't reach anyone. He was driving around parking lot looking for the office. It is quite hard to find. We told him we found it & called the number on the door that morning. The location may be losing business due to those z2 matters. But for us it was great & very easy.

John G. 
Rating:
5.0

Customer did not leave a comment.

Donald N. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

This location, the owners and staff at this Uhaul store are the types if people this country needs more of. Hard working, honest, forthright business people. A pleasure on every level. Thank you

Nicolas S. 
Rating:
1.0

Make the pickup experience consistent with other u-haul locations e.g., have a u-haul rep physically present to assist with pulling equipment out of the dirt, hooking up to the hitch, making sure the electrical umbilical is present and works, and make sure all lights work on the equipment. None of that happened at this location. You want to improve for the next customer? Don't send them to this location.

Randy H. 
Rating:
3.0

I'm not a fan of the digital sign in and return process. ALERT: I was not informed of a charge for placing the key into the Dropbox leaving the truck unlocked. Makes no sense to me. So if I am charges a fee of $25 for the key drop it will be last time to rent a uhaul, never recommend.

David P. 
Rating:
4.0

Customer did not leave a comment.

Victor N. 
Rating:
4.0

Customer did not leave a comment.

Jorge R. 
Rating:
2.0

Hard to hook up not on level ground no one around to help expired registrations lights not working and noticed a lot of the other trailers don't have jacks

Garrett W. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
2.0

Customer did not leave a comment.

Franklin G. 
Rating:
4.0

Customer did not leave a comment.

Matt D. 
Rating:
5.0

Aleena was so great with her communication and explaining options and helping me adjust my reservation. She is really terrific and makes me want to refer people to her UHaul location!

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Tonya P. 
Rating:
4.0

Bare bones but now that I've done it once, I would go there again.

Allen G. 
Rating:
5.0

Everything was good

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Gilbert F. 
Rating:
3.0

The cost was much more than uhaul advertises. There was no veteran discount offered either.

Nicholas C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top