NO, everything went very smooth
Thomas M
Al's Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Loxahatchee, FL 33470
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Going to this particular location, customers get to experience a place where customer service went to die. I scheduled my pick up for 8:30 am mobile pick up, they moved my appointment to 9 without emailing me so I showed up at 8:30 and waited. They guy Al who fixes the cars told me to wait until 9 and the lady will be here, 9 comes and goes and I go back up to him asking where she is and he says “can’t you read?” There is a phone number on the door for you to call. So I call the number on the door and keep getting a “welcome to Verizon wireless your call cannot be completed as dialed please hang up and try your call again, so I call 3 more times, then I get a text saying they will call me back they are on the phone. Very cold phone rep that walks me through the check in process, come to find out it’s Al’s daughter that manages the process! This family is the most unfriendly, least customer service oriented family! I also had to pick up the truck from a giant mid puddle and the back was parked in a mud bank which I had to clean off before loading up the truck. Overall, poor experience and hope I don’t have to use them again! You are just a number to these people.
Amanda RI will use only this location from now on. The U-Haul system was down during the time I was supposed to have my truck dispatched. The personal went well out of there way to help me with getting the truck rented, and the amazing thing is that this location closes at 4:00pm and she worked until 4:30pm to get the dispatch completed. I would put 10 stars if I could. Great people. Highly recommend Al’s Auto Repair for U-Haul rentals.
Ryan DWe had to go after hours, and it was a bit confusing as the lot to drop off was to the left of the business location. Glad we did it during light hours as I don’t think I would’ve found the lock box in the evening.
Steven DThe key drop off was difficult to find. It would be great in instructions to explain where it is. Otherwise everything was very self explanatory. I had to call customer service when the app gave me trouble with photo upload, but the representative was very helpful.
Catherine S