Customer did not leave a comment.Daniel C.
Customer Reviews for Al's Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Edward F.
Too expensiveASLEY D.
With the road construction out front, it was very difficult to find the road to turn on to park the truck. With it being PRIOR to the entrance to the parking lot and poorly marked, I missed it and had to turn around twice. It was hard doing a U turn with it. Personnel was VERY helpful and kind, though. I would use it again. Will be better if the truck parking lot was accessible from the office parking lot.SHARON H.
Customer did not leave a comment.RAFAEL E.
First the truck had used brake wasn't working properly almost got into accident in the street.MARTIN G.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Alberto T.
No problems with trailer. I was thrown a bit by the confines and self service of the site, so gave the above average instead of excellent, but all other aspects were excellent. Will use again if needed.John M.
Customer services are very experienced They did very good job 5 stars drom me and a thumbs up Thank you for your helpQUANG H.
Customer did not leave a comment.CHRISTIAN R.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.David P.
Customer did not leave a comment.Sandra M.
Great location but no place to park and no good signageJAMES L.
Very confusing, no office, everything is done thru the phone, wrong dolly was given to me, no One to talk to Or exchange ir for the right one. Also got charge for extra miles that most of it was because they changed my pick up location to this one, 19 miles away from the one I was supposed to pick up.KARINA E.
Customer did not leave a comment.DIANE B.
U-Haul insisted that I return to a different location, than I had to stay on phone with them for 30 minutes to get any help. My last trip ever with U-Haul. Promised me a $50 rebate if my order was incorrect, but they won't do itANDREW R.
great for western communities as long as you know what you are doingRobert S.
Customer did not leave a comment.LINDA M.
Alina, the rental agent is great to work with and is why we choose this location. Always helpful and available when we need her.christine C.
Customer did not leave a comment.Linda A.
Customer did not leave a comment.DALE R.
I already discussed this. The truck they were supposed to have for me was 'missing' and rather than send me somewhere else it was decided over a series of phone calls throughout my morning to give me a truck with damage in the back, really poor alignment, and NO gas. So not only did my schedule get completely thrown off, but I also had to put $75 of MY MONEY into the truck before I could even use it! This without anyone telling me how far this truck went per gallon or any information on the truck's issues. I had no idea how much gas to put in, because I certainly didn't want to have to stop again later. This was hands down the worst experience I've ever had renting a truck.MARNI C.
It's funny how you get charged a cleaning fee but the trucks are never cleaned.Philip T.
Customer did not leave a comment.Coretha S.
Customer did not leave a comment.Mia S.
My vehicle was very dirty and when I replied to the question of wether it was clean enough to rent again, I was charged with cleaning although I definitely did not dirty it. Also, I was charged for a cart although it was never put in the truck. I replied to their questionnaire at the end of the rental with both of these issues yet was still charged.Terri K.
crowded, near impossible to park trailer. No attendants in the afternoon, nor was are marked with signs. I knew I was in the right place because of all the Uhaul trailers in lotdan R.
Customer did not leave a comment.Earle A.
Clean up lotBill S.
Customer did not leave a comment.Rosalie M.
Didn't like where the trucks were located. It was on a dirt road with sandMelissa L.
Customer did not leave a comment.DIEGO G.
Customer did not leave a comment.John O.
Customer did not leave a comment.GEORGE M.
Customer did not leave a comment.Jackeline G.
Customer did not leave a comment.stephanie T.
Customer did not leave a comment.FULVIO A.
Customer did not leave a comment.John R.
Customer did not leave a comment.WALTER M.
Return location was difficult to get into.and it was closedWALTER M.
Customer did not leave a comment.Naphat S.
Alina was great.Michael G.
Agent Aleena (?) very helpfulJOSEPH M.
Dirty no help, and the trucks were banged up with no xsColton B.
Customer did not leave a comment.Michael D.
Very difficult to find. It ended up being a 2 car garage, no one present except 2 parrots in cages and a computer blasting. We finally noticed a written phone number on the door. A women answered and instructed us that the truck was in the yard; "Go over the second dirt mound and look for the number then call back" The lady was very polite but the walk to the truck was treacherous. All the trucks were dirty. Never again!DOUGLAS F.
Lighting and direction where lock box is located.ANA S.
Customer did not leave a comment.STEPHEN S.
Customer did not leave a comment.JOAN M.
Very Dirty vehicle inside and out. I needed to disinfect inside of cab (especially with COVID 19 this was surprising). Top of truck leaked overnight with all my daughters furniture and boxes (I took video). This was real bad! Drop off - man in garage â€œyou can't leave it here I have too many Uhauls alreadyâ€. I had to wrestle him to accept it and finally he gave in. Never Again - $350 will end up costing me a pretty penny!Scott S.
They never sent me the receipt and they charge $404 for 7 days rental and 15' truckJaime P.
Best contact-less service with UHaul ever.... step-by-step to walk me through and patient as well. Quick. And easy. Outstanding customer service.SHARON M.
The mobile check in and return was fast and easy. The rental location had a nice selection of rentals.Greg S.
Need to have some experience with trailers to maneuver in and out of this location. Especially in the parking lot.Ray H.
Truck battery died on the way to my destination. Road side assistant was over 2 hour wait, a person on the road ended up helping me before roadside assistance could since it was over 2 hour wait. Very dissatisfied with my experience as it is the second time renting from this location and the same thing happened again. Please keep up with your trucks.MARIA D.
Al's auto repair was not very helpful. No Uhaul representative was present to help or assist. I had to attach the trailer to my truck myself. No help.Chatedyal T.
The woman helped me and even sent me directions to the location and enabled a touch free experience. She was so kind to me during a stressful move, I really appreciated her.Loretta B.
Good customer ServiceAnna H.
The man who ran the gas automobile repair place was gross and cruel to the animals he had caged up. Especially a McCaw that was featherless and freezing. I could never go back to that location.Howard D.
Customer did not leave a comment.Ann C.
No one was at the lot when I arrived for my reservation, nor when I dropped off again, both during business hours. Luckily I'm strong enough to attach trailer myself (I even had to help another customer attach their trailer). Also, the lot is tiny and a pain in the neck to maneuver in. An absolutely terrible way to conduct business, I don't know how UHaul justifies using Al's Auto as one of their locations. I'm not a lawyer, but I imagine there are some serious liabilities in having customers do the attaching themselves before getting on the road. Besides all that, it'd be pretty easy to drive off with a trailer with UHaul not knowing...Jonathan R.
Had to speak with multiple ride people before getting to the correct person, who was quite nice. The interior of the truck was dirty but the cargo area was clean.Timothy G.
Abundance of trailers in stock for rent with easy access and helpful staffMICHAEL O.
I wasn't aware that there was no person attending this location. Did not expect to have to unhook and park the trailer alone. Called the # and was told if I needed help that I would have to find another location for drop off; could not assist me with another location either as I was told to call the 1-800 number. Luckily a passerby was able to assist me and the trailer was unhooked. Received a call from the drop off location the next day asking me when I was planning to bring the trailer back as they had no idea it was already dropped off the day before.Sherri P.
When I arrived at the location, I was met with a locked door with a phone number posted to call for service. When I made the call a lady answered and directed me to the opposite side of the building where a number of trucks and trailers were sitting in a lot, unorganized, and difficult to gain access. When I asked for help to attach the trailer, I was told there is nobody on site and I would have to hook the trailer up myself. This meant I had to pick up the tongue and maneuver it around to the hitch on my vehicle by myself. I had to maneuver my vehicle around other trailers to get it to the trailer I needed without any spotter to help guide me. The trailer was on uneven ground in the dirt, which meant I HAD TO PULL THE TRAILER UPHILL, ALONE! THIS IS UNACCEPTABLE! Then, with my chronic bad back, I had to lift the tongue and attach the trailer and pigtail by myself. Oh, and there was no pigtail on the trailer. I was told to grab one off of another trailer. I had a conversation with my neighbor who went through the same ordeal with this vendor. He was inexperienced with connecting a trailer to a tow vehicle so he opted to just leave since there was no one on site to assist him. This vendor should no be allowed to rent for U-Haul unless there is someone on-site to assist customers!!!Jeffrey J.
Customer did not leave a comment.JOHN F.
Uhaul was very dirty inside the cab on pickupJacob R.
1) My assigned truck was locked at the original location, and no one was available to help as I was told there would be. So, I had to drive to a completely different location. 2) At the second location the dolly I requested was unavailable, which led to me having to go back to the original location for the dolly. 3) The inside of the cabin was absolutely filthy. The floors were dirty and several items left in the truck. I do NOT plan on using U-Haul ever again.Charles D.
Customer did not leave a comment.SANDRA H.
Customer did not leave a comment.JESSICA S.
great location for the western communities, due to covid all transactions were through cell and texts. they were responsive and easy.johna W.
This site is fast and friendly!!RICHARD C.
Uhaul always comes through for the customer. The representative went above and beyond to accommodate our needs. Thank you so much. Keep up the excellent service.Jorge M.
With this stupid pandemic going on, the contactless pickup and drop off went very smoothly. The online check in portion was very simple with the step by step instructions. I have used U-Haul for all my moving except 1 time and I have since gone back to U-Haul because I was not pleased with the service I was provided by the other company. I will also recommend Al's Auto Repair to friends and family.Robert T.
Uhaul, not exactly this "franchise" is again my worst experience. 1. I made a reservation 7 days in advance for a 24' truck 2. I went personally day before to reconfirm 3. At 8: 30 pm on Sunday I was notified about cancelation of my reservation 4 as an alternative, Uhaul gave me a new one for a20' truck to be picked up 18 miles away from the original place which was just 2 miles away from my house which meant I had to drive 36 (yes 36) miles MORE than expected 6 I was "pinged pong" from 3 different Uhaul customer service numbers while trying to get authorization to drop off at the nearest location (the original) 7 Results: " Sr. It's what it is" it's your problem not us! So you have to pay those 36 plus miles.... Complete Nightmare!MIGUEL S.
There was no one working on the day of my pickup and drop off. So it was up to my by myself to lift the trailer onto my hitch and connect everything. Luckily I was able to but what if I was an older person or was not physically able to lift it and connect everything??JOSEPH S.
Customer did not leave a comment.Steven H.
Customer service was excellent I had already preregistered when arriving I spoke to Alina over the phone very pleasant very easy process would not hesitate to recommend to anyone, the only issue was the muddy parking lot where the trucks where but that is not there fault they do a great Job !Mario R.
Entire transaction was handled over the phone even at the pick up location we were sitting around to the behind the building to a clay mud pit that was full of water we had to locate our truck get the keys out from under the seat then she told me to pick a car trailer and give her the number get it hooked up and take a picture of it and send to her and it was muddy and nastyKENNETH N.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Gheorghe G.
quick and easy love the locationJoe Q.
Customer did not leave a comment.IAN M.
Customer did not leave a comment.Salvatore C.
During rainy season is very difficult to get to the trucks because of water.Jean D.
Customer did not leave a comment.ELIAS P.
I picked up on a Sunday so the office was not open but I was able to easily make contact with the owner by phone. As I approached the rental truck, vagrants appeared from the bushes behind the truck and startled me. I immediately retreated to my son's car and he went back with me. My suggestion to the owner is to cut all of the brush down in the area and get police assistance with the vagrants!Kimberly W.
Location was acceptable. U-Haul price was very high, U-Haul has the market cornered and you know it.Jared S.
I would tell others to Enter at their own risks... I'm not sure what could be done. Its an Auto repair shop that looks like a scary junkyard with a plethora of abandoned cars.. Not inviting at all.LATRICE P.
Very pleased with went well and got it done quickly! ! I love this company and recommended already to Freud's ! Aliso recommendation have been made to friends! ! AL's BODY AND mechanic shop has Awesome over the years ! highly recommend for AUTO REPAIR!RHONDA W.
Customer did not leave a comment.TODD G.
Alina gave to me a wonderful service. She guided to me Step by step with patience and understand my way ...thanks so muchGustavo U.
Very good peopleBRUTUS T.
Customer did not leave a comment.MICHAEL W.
They told us to drop off off via text. Although they were supposed to reimburse us $100 for my hotel room given the entire roadside assistance ordeal we went through.Michael F.
Customer did not leave a comment.nanci N.
Customer did not leave a comment.Bonnie C.