My experience with this U-Haul location was extremely frustrating and disappointing. I reserved the truck for a specific pickup time because I was in the middle of a move and needed the vehicle at that time. When I arrived, no one was there, even though the posted business hours indicated that someone should have been available. My first phone call went unanswered, although I did receive a call back after calling again. I then tried to complete the pickup online. I downloaded the U-Haul app and attempted to go through the process, but the system had my phone number connected to someone else’s name. This was especially confusing because I had used this same phone number for a U-Haul rental just the month before. To make matters worse, I learned that the truck I had reserved had been given to another customer who arrived shortly before me, even though that customer had not originally been scheduled to pick up a truck at this location. I then had to wait for an employee to arrive, gain access to the office, locate the keys, prepare another truck, and finally get me on my way. Altogether, I lost approximately an hour and a half of my moving day because of these issues. That was a significant amount of time on a day when movers, schedules, transportation, and access to the property were all dependent on timing. I understand that occasional problems happen, but this was not a single minor inconvenience. It was a combination of the location being unattended, difficulty reaching anyone, problems with U-Haul’s online system, and my reserved truck being given to another customer. I am requesting compensation or a partial refund for the substantial delay and inconvenience. I reserved the truck for a specific time because that timing mattered, and I do not feel I received the level of service I paid for. This experience was unnecessarily stressful during an already demanding move, and I hope U-Haul will address both the service issues at this location and the compensation for the time I lost.
Marjorie G
Customer Reviews for Als Hotrod Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Al’s was very helpful and gave great customer service. The person who I spoke to on the U-Haul line, Jordon, is who set everything up. He did not connect my reservation to my account online which caused problems with the return.
DEBBIE AGot gigged for a deposit and $100 cleaning fee when it wasn’t dirty, check engine light was on and had poor mileage probably from the light issue
Robby HRon does a great job. Fast, friendly service. Good selection of vehicles and trailers.
Michael CI did not see an opprotunity to confirm the fuel level at pick up while using the app. When i returned the truck it showed a level higher then what i left with. If you look at the miles driven and the amount of fuel used the math does not math
Sean lThe gas tank was nearly empty upon arrival, which was not anticipated. I alerted the Location manager. My advice would be to always keep the uhaul gassed up or halfway to ensure that customers feel secure about starting their uhaul experience.
Audrey Rrequire higher standards for outside contractors , the whole pick up without a human is stupid it took me three trips to get my truck when initial reservation was to be picked up from human entity. The person who made reservation on phone said that I would get that and right after reservation was made it transferred to 24/7 pick up I will never rent a thing from uhaul again because of this
Stephen SDid not have proper trailer wiring connection
Richard NNo one was present at this location and it was cluttered and messy with no location for parking outside of the space for truck drop off. This was not outside of normal business hours either. The key drop box was not clearly marked.
BRENT MI always like dealing with Ron.
MITCHELL Hguy on the phone was super nice and chill!
taylor lThe guys were great and accommodated my situation -- even though I was running later than the time I booked on-line.
James RThe business was very small.
Coleen JGive all of your employees a $10 raise and simplify the rental process. Too much corporate bs in the way of me picking up a truck
ALFRED LDon’t overcharge for the service
Jose OThe worker met me at the pickup site even though it was closed in order to rent the truck to me. That was a nice surprise. He was quick and efficient in getting me cleared to go.
Michael VTrailer exterior was a little beat up and looked like it was pretty well used. It did trailer well though and we had no problems. Just didn’t look great and door was hard to operate.
George LRon was great help and was super nice renting from here... Definitely be back for our future need for renting truck and recommend our friends too.
Pasang LThis is a small business that rents U-Hauls as a side business it appears. The service was fine and the location was great for someone who lives in Ashland. The only other choice would be to rent a U-Haul in Medford, which is about 30 minutes away.
John RThe truck had soil in it (especially when I pulled out the ramp) and smelled strongly of marijuana. It seemed that the last renter transported marijuana or hemp plants. I had to air out the truck as best I could before loading my furniture and belongings, but the odor lingered.
Steve LNothing. The service was exceptional.
RICHARD CRon is great...always.
Mitch HI needed to change to a truck instead of trailer on the day of pickup, and I was able to make this change very easily. All interactions were handled over the phone and online..... fantastic service....
DAVID PI should have checked mileage before leaving. I drove approximately 20 miles but was charged for 39.
Wayne SThe two Ashland UHaul locations do an excellent job. The guy who runs them both is top notch and friendly!
Kristin AGreat customer service!
John HNo one was there until 30 minutes after my pick up appointment.
Matthew LRon went above and beyond to help me with my order, he made all of the difference with my experience, and would highly recommend working with him in the future.
Ursula BI reserved a 26 foot truck - look up the definition of reserved - and 2 days before the reservation date, I was called by Uhaul and told there was no truck available. The representative told me my only option (singular) was to drive 90 miles to another town to pick up a truck. I had to PAY MY MOVING COMPANY to do it, since it was impossible for me to drive there by myself and then drive my own vehicle home while driving the truck home. Was my vehicle supposed to magically drive the 90 miles back to my house by itself??? You committed the worst possible screw up. You did not make my move easier you trebled the difficulty, and the costs. And your rep said that a reservation was not a guarantee. Look the word up in the dictionary. It means "An arrangement which is made to hold something, e.g., a truck, for a particular date or time in the future." You failed. I want my money back. I will broadcast my experience to family, friends, and everyone on my facebook and twitter accounts.
Gareth TRon and his crew were VERY friendly and helpful, both coming and going! The location couldn't have been closer to where we needed it to be. The dispatch people were very professional and helpful as well- A FIVE STAR experience all the way around!
Jordan P