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STEVEN K
Customer Reviews for Als Hotrod Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there until 30 minutes after my pick up appointment.
Matthew LRon went above and beyond to help me with my order, he made all of the difference with my experience, and would highly recommend working with him in the future.
Ursula BI reserved a 26 foot truck - look up the definition of reserved - and 2 days before the reservation date, I was called by Uhaul and told there was no truck available. The representative told me my only option (singular) was to drive 90 miles to another town to pick up a truck. I had to PAY MY MOVING COMPANY to do it, since it was impossible for me to drive there by myself and then drive my own vehicle home while driving the truck home. Was my vehicle supposed to magically drive the 90 miles back to my house by itself??? You committed the worst possible screw up. You did not make my move easier you trebled the difficulty, and the costs. And your rep said that a reservation was not a guarantee. Look the word up in the dictionary. It means "An arrangement which is made to hold something, e.g., a truck, for a particular date or time in the future." You failed. I want my money back. I will broadcast my experience to family, friends, and everyone on my facebook and twitter accounts.
Gareth TRon and his crew were VERY friendly and helpful, both coming and going! The location couldn't have been closer to where we needed it to be. The dispatch people were very professional and helpful as well- A FIVE STAR experience all the way around!
Jordan P