Customer Reviews for Al's Old Fashioned Hand Car Wash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Al's Old Fashioned Hand Car Wash

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Dennis S. on

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EDIE B. on

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Ron and his team were fantastic! Very efficient, responsible, and thorough! I would recommend him anytime. They are experts at loading and unloading!

Steven E. on

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Location was convenient but no real indication of where to drop off the trailer. The gentleman who helped us was very nice and prompt but had no ID badge on or anything to indicate he worked for U Haul.

Ralph G. on

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They need a sign in the front. Not obvious that this is a u-haul center.

Kevin M. on

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Kristin A. on

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I've used these folks several times in the past year and they are friendly, professional and fair. Great job!

Phyllis H. on

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Edward H. on

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mark P. on

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john M. on

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Truck needed fumigating. (smelled like cannabis) Loud rattling somewhere near the top of the truck--especially on the highway.

Jeannie G. on

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Kelli J. on

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Blair H. on

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Ted K. on

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Disappointed because all charges were not disclosed. I expected about $50 and the bill is over $80! When I ordered the truck the woman on the phone gave the truck rental rate, .79 cents per mile and $1 environmental charge. When I asked if there were more charges she said that was it. If I knew about the inflated gas charge I would not have rented the truck. Consequently I did see the gas charge information in the contract after I returned the truck. It is unfortunate that the operator said nothing. Also, the man at the office said just return the truck and I’ll put a few gallons of gas. I’m not holding my breath that you’ll send me the $30!!

Johnnie F. on

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James O. on

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Christopher P. on

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The truck was clean but smelled strongly of cigarette smoke. The phone number listed on google for the location went to a rather rude man who answered and shouted the whole time. He said he was not at the shop and to call his partner who did not answer. The shop was closed even though we arrived during posted business hours. We were forced to wait on a black parking lot top at almost 100 degrees outside. The agent I chatted with online to perform the remote pickup was very slow to respond and forced us to spend nearly 30 minutes waiting while they verified references. I do not understand why references cannot be provided and verified at time of reservation confirmation. The agent did not verify the first reference provided (I was standing next to the person I gave information for) then told me that there was no answer and asked for an alternate. An alternate was provided and verified and then a second contact was requested. Absurd. This has never happened to me when picking up with a person at an office, what's the difference if I am picking up remote? We were charged an entire second day for returning the truck 5 hours after the 24 hour reservation, the truck barely started and had to be cranked three times to get the engine going, the cargo area of the truck was clean but smelled VERY strongly of marijuana, and finally when returning the truck, all spaces were full. Again the office was closed even though the posted hours and the hours reflected on the website indicated that the office should be open. We were forced to park the truck on a grassy hill with a handful of other trucks. The drop off process was the worst. Again I was forced to do the drop off remotely through the browser on my phone due to nobody being in the office when they should have been. After taking all the pictures and typing in all the information the website forced me to reload the page and do the process again from the beginning three times when I clicked submit. I called customer service and waited on hold for 15 minutes when someone answered and immediately transferred me to a different department where I waited on hold once again for nearly 26 minutes! The agent was rude to me and stated she would send me an email that I could attach photos to and she would finish out my reservation from there. She then indicated my payment had been declined (my bank declined it due to the hold being active on the same account) and then told me I would need to call the location office directly to troubleshoot that with them. I was unable to provide pictures to her via email since the website uploaded pictures I took directly instead of saving them to my phone and then uploading them. I emailed the representative back with this information and she never responded. I was not able to do anything further since now I am over 200 miles away from the location I dropped the truck off at. I am very upset by this chain of events and will not be using this service again. Representatives in the ch

Chase H. on

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Diane M. on

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DAN S. on

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Nicole B. on

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Don M. on

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Joyce A. on

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The only reason the location didn't get a 5 is because we had to drive from Medford, they evidently they couldn't get one in Medford which was a bit disappointing but once we got to Ashland everything went very smoothly & people were very nice.

Marlo N. on

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I've been trying to get my deposit back for four months now. The sent the refund check to the wrong address and will never return my call. I just spent and hour and a half waiting at a store to get my refund just to be told someone will call you back. If they don't don't call us for another 72 hours. Terrible customer service. The place took my cash easy enough. If like to have it back immediately.

David D. on

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No recommendaiton at Ron was excelent

Marya M. on

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Laura B. on

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MICHAEL H. on

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Bree and Ron are always pleasant and professional.

Alexander W. on

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This is a tough one. The gentleman who helped me was extremely friendly and took care of the truck drop-off for me (although he was shirtless and I thought I was possibly being shaken down, haha). The location itself seems dubious at first sight. It is not a car wash. It's a small office attached to a Shell gas station. The only reason I knew I was in the right place was because there were a number of other U-Haul rentals parked there. The location is conveniently located just off the 5, which is nice, but you second-guess yourself when dropping off your rental.

Luana H. on

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Gordon C. on

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The employee was straight forward, knowledgeable, and easy to work with. I'll be using this service again.

Nicole M. on

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Excellent service. Friendly, helpful, organized. Thanks! NgM

Roxanne A. on

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Have computer working.

Daniel G. on

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Chadwick M. on

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I had some trouble with the online check in, but a quick phone call and everything was handled. Easy and convenient.

Matthew L. on

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Michael C. on

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Steven G. on

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Georgina R. on

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Check the ID of whoever is picking up the truck. Charge the correct rate.

stephen K. on

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Fresh morning coffee.

Steven P. on

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There was no one at this location during the regular business hours, but I spoke to the manager/owner on the phone and made arrangements to leave the trailer. From speaking with others that wanted to rent a truck from this location the next morning, they had to wait quite a while to get someone who could help them to show up that morning. Maybe a bit more of a relaxed attitude than what I am used to but it did work out fine in the end.

Dennis S. on

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Have all of the equipment reserved available at the time of pickup.

Jennifer L M. on

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A++++++

Suzanne S. on

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Monique S. on

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It is a difficult location to get in and out of. Very little parking. It was confusing on how to drop to figure out how to drop off.

Rachael Z. on

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John C. on

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Jonathan B. on

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MICHAEL H. on

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Always above and beyond service.

Kate K. on

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Karen E. on

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My only concern was every time we lifted up the back of the uhaul I couldn't pull in back down without the help of the uhaul personnel. Would be helpful to have something to hold it from going into roof of truck. Also, encourage people to check in beforehand - greatly speeds up the process and the lines could be very long waiting to rent the uhaul because the process is time intensive.

Dawn M. on

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John was very friendly ! Thank you .

stephen K. on

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More moving supplies

Constance S. on

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Nothing...these fellas were also very efficient and helpful...got my trailor checked in fast and knowledgable happily

MICHAEL H. on

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Ron got me a new truck with 840 miles on the odometer. Thanks Ron

Susan A. on

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Guy struggled with computer system. Very nice fellow, I would go here again.

Terry D. on

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Laurie M. on

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Ron and Bree run a very efficient U-Haul dealership. Their employee, John, is fantastic - great customer service all the way around!

ANITA F. on

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We made a reservation to pick up our truck in Medford a week earlier then on the day before we receive a text that we had to go to Ashland to pick up the truck basically adding an hour to our schedule we had not planned for and the truck was out of gas so we had to stop and fill the truck up also when I went to the store where we had made our original reservation to get some blankets and there were three of the 26 ft trucks that we had to go all the way to Ashland to get I was not happy at all

jim J. on

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He helped me solve a major car break down problem by sending me to a dealership in Medford

kris H. on

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Staff was courteous. No complaints. It was a pleasant experience. I would rent from this vendor again.

Mary M. on

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Marianne W. on

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All went well...easy to recommend!

Sarah P. on

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Adam D. on

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Easy service, convenient location.

Jack B. on

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Very convenient and nicely located at 2:05 would recommend to anyone for pick up drop off

Nicole F. on

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John T. on

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John M. on

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Julie M. on

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Excellent customer service: friendly, efficient, conscientious and helpful. We'll definitely rent again from this location. Easy transaction.

Michael K. on

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2nd experience as good as the first! Professional and courteous!

brandon L. on

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ANN E. on

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Brie was very good about answering her phone which was very important because the trailer had a flat tire. I had to drive in 2 days of rain and all the item near the top in the back of the trailer were soaking wet.

Michael K. on

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Very helpful, professional, and friendly folk!

Bill M. on

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MICHAEL H. on

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Got the truck stuck in the mud and U- Haul cane doem and pulled me out. Big help.

John M. on

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Friendly and professional. Good community resource.

Blair J. on

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The gentleman at this site was extremely helpful and friendly. The service was excellent!

MICHAEL H. on

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Ron and Bree go far beyond the expected to help me. Great service.

Gina D. on

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John E. on

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Your rental software could be improved on the back end. John (new guy on the job) had to get some phone help to figure out how to make a change to the reservation; it was not very intuitive nor user friendly.. The online reservation software was easy enough and user friendsy, from a customer point of view.

eric A. on

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It was perfect !

Steven P. on

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Everyone was friendly, helpful, and extremely professional.

MICHAEL H. on

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Ron had to go get me a new truck to do a 900 mile trip. It was much appreciated. I brought him doughnuts and coffees

Claudia M. on

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I didn't deal directly with the location, I did an after hours key drop. So I can't honestly review them.

David D. on

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Ann H. on

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MICHAEL H. on

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Bree told me she would be there at 9 to rent me a truck and she rolled up at 8:55. I appreciate the good service.

Randy D. on

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Larry B. on

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Thank you for providing EXCELLENT customer service. We had a very pleasant move with this U-Haul team. Would do business with them again.

MICHAEL H. on

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Always great service from Bree and Ron.

MICHAEL H. on

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Always good service

September R. on

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Riley S. on

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by far my favorite uhaul experience . I will be returning to this location always . thankyou AL

MICHAEL H. on

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Ron and Bree are always professional. Nice people as well.

Nathan Y. on

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Daniel G. on

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robert H. on

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Great experience friendly and helpfull staff will use this location again and recommend it to others

Michael K. on

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I have no complaints

josh S. on

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The dolly was ready to go and the attendant was very helpful and hooked it up for us. It was a good experience but it took a while to get checked out. I don't know that this process could be sped up.