Customer Reviews for Altizer Tire
(U-Haul Neighborhood Dealer)

166 reviews

2111 3rd St   Richlands, VA 24641

(276) 964-6439

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(276) 964-6439

2111 3rd St
Richlands, VA 24641

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The hill to get out of there is nothing short of terrifying. I'm pretty sure this is the test to see if you are worthy driving the biggest rig they have.

Jim F. 
Rating:
5.0

Amazing experience as always, great people.

Randolph P. 
Rating:
5.0

Customer did not leave a comment.

Benjamin K. 
Rating:
4.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

i was charged more than i was orginally told alot more i couls have just used my truck and bought gas and saved money

Christina B. 
Rating:
5.0

Customer did not leave a comment.

dennis B. 
Rating:
5.0

Customer did not leave a comment.

Anita A. 
Rating:
3.0

Customer did not leave a comment.

Conner M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
5.0

Customer did not leave a comment.

jim P. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Audrey D. 
Rating:
5.0

Great place and nice people

Felix C. 
Rating:
3.0

Customer did not leave a comment.

DIANA C. 
Rating:
5.0

Sweet wonderful lady highly recommend

Morgain C. 
Rating:
5.0

Customer did not leave a comment.

Marcus M. 
Rating:
1.0

They lie to make more money

Gabriella M. 
Rating:
1.0

The rental person was rude and short. They rented out my reserved truck before I arrived and stated it was my fault. I ended up with a 10' longer truck than I needed and spent over $200 in fuel to rerun home. Therefore breaking my totally. Completely unreasonable people and poor business practice

Beverly C. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Myra C. 
Rating:
5.0

Customer did not leave a comment.

Regina O. 
Rating:
3.0

The clerk just handed me the keys. I had to hook up the trailer myself.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

Be more courteous. Show some empathy. Don't act like the customer is supposed to know everything.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca O. 
Rating:
1.0

Charge the price that you agree upon to start with and not add after you already got the agreement etc

JASON C. 
Rating:
5.0

Best location I have done business with out of all the UHaul places that I have rented from.

Thomas Y. 
Rating:
5.0

Customer did not leave a comment.

Regina C. 
Rating:
5.0

Best place I have ever picked U-haul equipment up.

Thomas Y. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
2.0

Customer did not leave a comment.

Rosetta B. 
Rating:
4.0

Customer did not leave a comment.

Scottie L. 
Rating:
5.0

Customer did not leave a comment.

Scottie L. 
Rating:
5.0

Customer did not leave a comment.

KATRINAANN D. 
Rating:
4.0

I just did a drop off

katrina M. 
Rating:
4.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

Tabatha M. 
Rating:
1.0

If I could give this place a negative I would. The truck I reserved wasn't at the location the receptionist was totally disinterested and had 0 desire to do her job. I sprayed the truck out where I moved to was muddy and there was mud in the cab I was fine with paying extra to have it cleaned because I didn't have the supplies. The receptionist refused to take payment over the phone and then lectured me about how she would have to clean the truck. I paid the cleaning fee I don't see how this is allowed to be done to lecture a customer that paid for the service.

Samantha M. 
Rating:
4.0

Customer did not leave a comment.

NOIMARIA R. 
Rating:
4.0

Customer did not leave a comment.

NOIMARIA R. 
Rating:
5.0

The lady who helped us was very nice and accommodating. The truck was clean and surprisingly easy to drive despite its size. The only downside was that we had selected to get mattress protectors when we reserved online, but that does not appear to have made it through to the location, because we did not receive them.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Earl B. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne C. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

Regina N. 
Rating:
5.0

Customer did not leave a comment.

Michelle T. 
Rating:
5.0

Great service even though a snow storm p

DONNA M. 
Rating:
5.0

The personnel at this location were awesome to work with. Very helpful and considerate. I was scheduled to pick up a truck at another location, but no one ever came in to give me the keys. I called this location to get a truck on a Saturday, not long before they were closing. They stayed in until I could get there to pick up the truck and went above and beyond what they had to in order to help me get a truck for the day. Awesome service!!!

angela M. 
Rating:
5.0

Different than were I picked up

james W. 
Rating:
5.0

Great bunch of people to deal with if I ever need another truck I will go no where but this location

Danny A. 
Rating:
5.0

Friendly service.

Connie K. 
Rating:
3.0

Customer did not leave a comment.

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim A. 
Rating:
5.0

Do NOT rent from this location in Johnson City, TN!!!!!! Make them give you a contract BEFORE you leave the premises!!! This is how I was ripped off!

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
4.0

Make sure that the equipment is in working condition before you rent it out.

ALLISON D. 
Rating:
5.0

I was so pleased with every aspect of my experience!

Elizabeth K. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
5.0

They were excellent in their customer service and helping us with our needs in our rental experience. I would recommend this uhaul rental place to everyone. They are the top notch in rental trucks and trailers, since we've moved several times and have used them several times.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Scottie L. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
3.0

We were forced to rent the auto hauler for 3 days while we only needed one. Our trip was less than 8 hours and easily done in one day. There shouldn't be a 3 day minimum on rentals.

Michall P. 
Rating:
5.0

I delivered the truck after hours and the gentleman who owns the place still happened to be there, which made things very convenient for me! I was able to explain to him my dilemma from when I had picked up the truck and dolly and he assured me that he would make sure that it got processed correctly in the morning, when the regular personnel arrived.

STEPHANIEDUROW O. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

I can't think of anything. This is my second rental from Altizer. They are very professional.

Cameron F. 
Rating:
5.0

Customer did not leave a comment.

Danny A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly T. 
Rating:
5.0

Customer did not leave a comment.

Rodney J. 
Rating:
5.0

Pickup was easy and service rep was friendly and knowledgeable. Made the process very easy to do.

BILLY M. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
3.0

Very polite staff and very helpful! Will definitely give through them again!

Allison B. 
Rating:
2.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Thelma D. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

I'm pretty sure these guys did everything possible, I am well pleased.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

The service and experience was wonderful. Would not change a thing.

Paula A. 
Rating:
5.0

I would highly recommend altizer tire for renting a uhaul, the staff was extremely nice and helpful. They went above and beyond to help me, I definitely will use them again if I need to rent another uhaul. Thank you so much for everything you did to help us

Ronnie B. 
Rating:
5.0

Customer did not leave a comment.

Darryl S. 
Rating:
5.0

Great customer service!

Antonio L. 
Rating:
5.0

Richlands office was extremely helpful. My compliments to the attendant on Sat. Sept. 14, 2019.

Judy M. 
Rating:
5.0

Great customer service very friendly staff

Danny A. 
Rating:
2.0

Terrible customer service . Continually talked to other customers on phone without any acknowledgement. Very unfriendly and rude in her demeanor. Would not recommend.

Brian M. 
Rating:
4.0

Filled out all the info previously online but had to do it all again at the pickup location.

Rick H. 
Rating:
5.0

Absolutely friendly and cordial staff overall a very pleasant experience!!!

Aaron B. 
Rating:
1.0

When we went to pick up the truck the owners were very rude and didn't explain anything! The lady that did our paper work couldn't print the papers so she asked her husband for help. When he came into the office he never acknowleged us! Although, when we returned the truck a different lady was working and she was extremely nice and helpful!! But we will never rent from this location again!

dustin O. 
Rating:
5.0

Customer did not leave a comment.

Cameron F. 
Rating:
2.0

Stop cheating people of more money once the truck is retired.

Geraldine L. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
2.0

When I called to request my deposit back the lady was rude. I was not disclosed that information when I purchased the Uhaul. The guy who rented it out to me had no idea how to even get our contract started. I waited an hour just for him to figure it out. Just overall a upsetting experience

CHRISTY W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Wish there was some way to drop off locally that was open on Sunday.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Very friendly people. Clean facility and equipment. Great service.

Roy T. 
Rating:
5.0

Customer did not leave a comment.

Alan L. 
No reviews have been submitted for this location.

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