Please clean the truck better. It was full of dirt and old French friend when we received.James M.
Customer Reviews for Am Pm Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LINDA M.
Customer did not leave a comment.THOMPSON L.
I was fully satisfied with the establishment. Good Customer Service. Keep Up The Good Work!EARNEST H.
Unorganized, didn't seem to know what they were doing, took way too long, guy couldn't get the trailer on my hitch and suggested I use a smaller ball (less than 2â€) and just lock it down. That's extremely dangerous!!FRANK C.
Customer did not leave a comment.Carol S.
Customer did not leave a comment.eric W.
i was pretty much satisfied with my overall experience.MELVIN H.
Customer did not leave a comment.David W.
The person on duty was the only one in the building and I had to wait between customers for assistance.Mae M.
Customer did not leave a comment.laura O.
Great staffSandra F.
Customer did not leave a comment.David W.
The owner at this location was awesome. Very friendly and helpful. I used a lot of U-Haul locations and this one was my absolute favorite. Thank you sir for your help.Raymond T.
This place is an example for other Uhaul dealers!!Harry G.
Not very knowledgeable or friendlyROD W.
Customer did not leave a comment.Milton C.
My pick-up was scheduled for 8:00am and no one showed up to even open the store until 8:40am. The individual at the location told me he couldn't pull up my contract and tried to create a new one, as well as run my card again (even though I had paid in advance). I had to call uhaul in order to get him to give me the keys. And the truck cab was filthy - full of crumbs and some weird goop all over the floor.Laura Kate M.
very professional no improvements neededshanae T.
Customer did not leave a comment.MILTON C.
The truck had some scratches and dent on both sides top and bottom but it performed excellent.Willie S.
Customer did not leave a comment.Jessica B.
Be prepared to wait for a while to get thw rental. Convenience store has only 1 employee and it takes a while to get done with the paperwork. Even when you order and pay online for your rental.Marvin M.
Customer did not leave a comment.linda W.
Customer did not leave a comment.Reginal L.
Didn't have everything I orderedSarah C.
Not much to say ,other than a country store with something cooking that smelled amazing,if it had not been to early I would have stayed for lunch. Agene F.
Customer did not leave a comment.otis C.
Customer did not leave a comment.IRIS S.
The girl working when I turned in was very nice. She said it was her 1st time doing a return & it took a little longer than expected but not a big deal. The BIG DEAL is when a man called me from this location Sunday morning( not even 24 hrs after I got to my house to pack the truck) claiming his records showed that if I didn't have the truck there THAT day I was subject to charges for extra days. While this was my 1st Uhaul rental I have enough 'business sense' to highly doubt he was looking at something different than every other Uhaul rep I had spoken to, dealt with,live chatted with, etc. I very much disliked the idea of someone like that having my personal info. I called John(I think is his name) @ the district office in Knoxville. I had spoken w/ him a few times before. Very professional & highly recommended also & he assured me everything on my paperwork was correct & that I had til today to return it which I promptly did around 845 AM with over half a tank of gas not the level marked on the paperwork.charles P.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.william T.
Customer did not leave a comment.Joshua E.
Christian the fellow at AM PM Foodmart was amazing.Marie S.
This was the worst experience I ever had moving. I was booked for pickup in two locations. I went to the location I was told to pickup at which was 20 miles away to be told someone else has rented this truck for the following day and then was told I had to pick up at a location 40+ more miles away. On top of that, I was on hold with customer service for 20+ minutes to be hung up on and this happened twice. Finally, I arrived at the new location just to be told I couldn't pick up the truck because the computer was down. Over 3 hours behind schedule I finally got to move. Then for drop off, I was told to drop at any local Uhaul locations and the first two turned me down and then I was finally sent to the main drop off location. I would not recommend using Uhaul to anyone. Surely there is a better and less stressful way to move!John P.
Great customer service.MARIE S.
Awesome customer service from this location. Will recommend them to everyone.Marie S.
Customer did not leave a comment.Robin B.
No commentsLarry W.
Customer did not leave a comment.HARRY G.
Customer did not leave a comment.NORBERT R.
Customer did not leave a comment.CHARLES B.
Customer did not leave a comment.Jennifer G.
Have more than one person working. The gas station worker had to work the gas station and the uhaul.JEREMY L.
Customer did not leave a comment.BRETT C.
Make sure the customer checks the mileage! I was charged for 69 miles and only drove the UHaul 34 miles! Very aggrevated with this experience!RACHEL H.
I couldn't get the owner to answer the phone to give me directions to the location. I eventually just drove around the town and asked people where it was located.Sheridan E.
Not to use this location .CYNTHIA C.
Customer service was great, Manoj was very eager to help us.BRIAN O.
Should not be located at a gas station.RICHARD S.
I had ordered 10 moving blankets, but they wre not available when I went to pick up the truck. They had to deduct the $10 charge off my bill, but it posed a problem not have the moving blankets!PATRICIA T.
needs improving with drop box and telephone no. postedPATRICIA S.
Customer did not leave a comment.BARBARA B.
Had to drive over 40 miles to pick up the truck and none of the supplies ordered were available. Still havent received a ewfund yet.ALIA B.
Customer did not leave a comment.ALLEN S.
First the number that was on the contract for me to call when I arrived at the location was worthless, waited on hold for over 20 min. 3x's then it hung up on me. When I got the address the guy checking it in did not know how to do the computer.He was very polite and helpful but it was just a bad return experience which started with the 888 u-haul return #.LUIS M.
This center was a mess..I will never rent from uhaul again. They entered the wrong mileage and never came out to inspect the truck before we left. He also put the wrong gas amount in. He didnt give me a receipt and he said he would send me a email confirmation but i never got that either. I will not rent from uhaul ever again!Reginald W.
Customer did not leave a comment.peggy D.
Customer did not leave a comment.RON S.
I reserved 12 blankets when I ordered the truck. After paying for the truck, I learned they only had 9 blankets. More than half were damp and showed signs of mildew. Needless to say, I couldn't use them and expect to receive a refund. This pick up site was very disorganized. I don't want to take the time to list my entire experience.JOHN G.
Better customer service.