The location of pickup was changed. My entire order was changed. I asked for 1 day but was charged 2. I didn’t for insurance but it was added. I asked for a dolly but one I got there was told they didn’t have one. Personnel was great but the experience was not.
Terry A
Customer Reviews for Amani Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped at this location at about 9:45 am and there was no mention of additional charge for a day. The location did not open until 9:00am and the email receipt reflects an hour later (10:48am). I was charged a whole day for a couple hours over the 7:30am drop time (which the location did not open until 9am). No one mentioned dropping after business hours or any other explanation for drop off from either the pickup or drop location. Very poor customer service from both places in my opinion.
Kevin ATruck dont have air or gas and they tryna charge me for inconveniencing my trip to the point where i had to bring the truck back later the next day after my travels.
Brooklyn GThe truck we requested from the local U-Haul location was moved to Amani motors. The truck did not contain any of the additional moving materials we had requested, and no proactive notification was sent. We spent significant time trying to find a U-Haul location that had the requested materials (pads, appliance dolly, hand truck) and none were available. We had to rent them from and return them to Home Depot. I will do everything within my power to never rent or say anything good about your company!!!!!!!!
TIMOTHY CThis Location is a car lot. No one was on site when we arrived at the location just before 8am. The app was not much help, it was not working properly for instructions. Finally reached a young lady after we kept calling the number at the car lot. She was still at home but she was able to go on her app at her home to help. After she gave us the code to retrieve the keys to the Uhaul truck, there were no keys in the said box. This took way too much of our time. She placed me on hold because she said she needed to call the general manager. She never came back to the phone. Finally a man arrived assuming the owner, he opened the other two lock boxes hoping to find the keys. The keys were found. We lost an entire hour of time. I don't think I will use this location again. The man was nice enough. But no compensation was offered.
TRACY H