Customer Reviews for Amba Krupa LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very easy pickup.

Rating:

1.0

The place I rented the U-haul was quite alright, but the clerk that worked there was just giving me a hard time. I don’t know if it’s because she assisted me the same time around the year last year or her attitude. Reading me the U-haul terms and conditions in a passive aggressive manner is not really appreciative to the customer (which is I) and I demand that you take immediate disciplinary action.

Rating:

1.0

The person at the gas station was unfriendly, and seemed bothered by my being there.

Rating:

5.0

Excellent service

Rating:

1.0

Horrible experience. Lady was very rude from the beginning. Then when I went back to return the truck, I needed help parking it and she would not help me. Then she had the nerve to start cussing at me. She needs to be shut down/ Fired. Then when I asked about the refund process, she would not help me. Very unprofessional overall.

Rating:

3.0

Vehicle had a hole in the roof and my furniture was damaged because of rain.

Rating:

2.0

The employee that helped me with my pickup and drop-off could improve her customer service skills. She was talking on the phone to a friend the whole time that I was doing my pickup. She also seemed to be irritable. A little more kindness and attention to the customer would be great.

Rating:

1.0

The worst place ever!! The lady there was extremely unprofessional!! Then she lied on how much gas I used unbelievable!! 😒 I didn't have any problem with Exxon up the road!! How I was treated was unbelievable!! I'm want my money back. I had to pay my movers extra do to that lady!!!

Rating:

5.0

Knowledgeable and helpful person working there

Rating:

1.0

They charged me 1 day Extra and also cleaning fees whereas while picking up the truck I informed and showed to associate at store. When I called to discuss additional charges, local store didn't corporate and the lady on phone was very rude and hang up my call.

Rating:

1.0

My reservation included a dolly. The lady Mona said they did not have the dolly and charged me extra for the only piece of equipment she had. I brought the truck back and told her that the mirrors did not work, and the sun visor was broken. Mona said I had to move the truck into a small spot myself. I refused and told her again the mirrors didn’t work on the truck, and it is unsafe. How are you renting a truck this way it is unsafe. I checked my account, and she charged me a $250 cleaning fee. I am disputing this charge and the unprofessional service I have had since I picked up this truck.

Rating:

1.0

First of, the Indian lady at this location was so rude. I told her I have a reservation upon arrival and She asked if I received a text and I said no, showing her my reservation on my phone. She wouldn’t even look at that because she said if I did have a reservation, I should have received a text. She then asked me how I got her address to come there so I had to click on the link in the app for directions to show her before she believed I had a reservation instead of asking for a reservation number or other means. I had reserved equipment for my moving that I normally wouldn’t take cos a friend has it all and I always used his but equipment options kept coming up and I said to my self, let me just rent it from them since it could be convenient not having to return my friends outnumber who lives far now so I reserved all that I needed. I got there and the main dolly I needed, she told me they didn’t have it so I had to go buy some. Upon coming back to return the truck, she wanted me to pack it the way it was as I picked it up. Mind u, this is a 20” size and the place is a gas station with no space. I told her I couldn’t because of the space there. All trucks were still there and she wanted me ti turn the car around and backup into the small space like it was. She then said if I don’t, she won’t check the car in so I had to find someone buying gas to help back the car in there for me. I believe whoever is working at a U-Haul location should be able to do things like that as other places I have rented from would either move the truck out or in place where it’s hard to. I don’t think she should be working there.

Rating:

3.0

Person who runs it is grumpy but does warm up

Rating:

5.0

⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Excellent experience

Rating:

1.0

I walked in without a reservation, cashier asked if I have one and I said No, I ask her if can I make one a she said is not any truck available. I left the store and i did the reservation by the app, for my surprise was at the same location when she said No equipment and No reservations available, she was on the phone all the time, she was rude and unhelpful and unprofessional. She make me spend time driving around trying to find a truck.

Rating:

5.0

The App was not user friendly. The agent had to enter our information.

Rating:

1.0

The lady running the place was a mean little troll. She was awful to deal with. Will never rent from here again.

Rating:

5.0

Keep up

Rating:

1.0

The person who provided my rental was extremely rude and kept mumbling. She needs to improve more at communicating and she completely lacks customer service skills.

Rating:

4.0

Polite and quick service, handy location. The truck was a bit old but gave no problems.

Rating:

1.0

Worst picking up service

Rating:

1.0

Very rude and impolite person at the counter

Rating:

5.0

Muy atenta y amable la chica q ayuda en la gasolinera

Rating:

1.0

The lady was very rude, demanding and has NO people skills AT ALL!

Rating:

3.0

She didn't check the truck with me to make sure that the stuff that were left there she supposed to take it out of the truck so I ended up getting charged for the removal of the extra stuff that were in it

Rating:

1.0

We’ve had the worst experience with the particular location several times but this time it was horrendous We will. never Ever recommend this particular location to any persons or businesses. We will rate this location as poor and very unprofessional.

Rating:

5.0

great costumer service, will definitely go to this location again if needing the service!

Rating:

1.0

Terrible customer service. Absolutely would not recommend this location.

Rating:

1.0

She was rude. Not willing to work. She tried to charge me for gas but it was more gas level than on the paper. Not helpful at all.

Rating:

5.0

Gayathri made the check-in and check-out process very easy. She was friendly and gave us a good experience. The truck was clean and in good condition. Would definitely recommend U-Haul trucks from Amba Krupa LLC.

Rating:

1.0

This was a bad experience! 1/10.. Do not rent from this gas station! I recommend renting from an actual U-Haul company. This lady was very unprofessional and accused me of breaking a mirror on the truck that was already loose. She also threatened to charge my card for the mirror and then told me that everything was fine. It was also a bad language barrier.

Rating:

5.0

Amazing location and amazing customer service.

Rating:

5.0

This business is so convenient, yes this is a BP Gas station, but the location is perfect just off 270 and 200, the staff are extremely helpful. This is my fourth time using the same location the past few years and I always come back because they're amazing. They continue to have great service and I appreciate them. Keep up good work.

Rating:

1.0

I had reserved the cargo van pick up at this location, and my confirmation email confirms that my reservation was for a cargo van, but the attendant at the location said the system shows we reserved a truck and insisted that they don't have a cargo van available even though there was one parked at the location. She was also having lunch at our time of pick up (1:30PM) and had us wait around for 5-10 minutes so she could finish her lunch first before she made a phone call to resolve the matter. At least when we went back in after the wait she did let us drive the cargo van that was parked there. She also appears to not know anything about the system. When we dropped of the cargo van and asked her for a confirmation email that it is dropped off, she said she couldn't produce anything like that to confirm that we've dropped it off. When I asked what my final total was, she told me she didn't know and that I'll find out when I get the final receipt. Never coming back here again.

Rating:

1.0

Poor customer service and per mile charges were not explained . Will not rent again

Rating:

5.0

The truck engine shut down with me while driving through an intersection. I was blocking the way and no one could pass. Please maintain the trucks. Also, inside the cabin was dirty.

Rating:

1.0

Better training and customer service for the employee. I had to make an appointment online in order to reserve a truck. The front attendant that was helping me told me that there were no trucks available for reservation when trying to reserve in person. I saw on the lot there were about 6 trucks available. I mentioned what I saw and was told all the trucks were reserved and that no trucks are available for reservation. I had to go into my car and reserve the truck online for I wanted. After making the reservation online and following all the instructions, my reservation was confirmed for 1:30pm. I went to go get my truck at the same location, to meet with the same employee that was previously helping me. The employee told me that there were still no trucks available and that even though I had a reservation, I am not able to get the truck I wanted. After a few arguments and raising my voice to this employee, it turns out there were 2 reservations that day for 3 and 5pm. I ended up was able to get my reservation when the employee frustratingly said "oh whatever. I don't care about the other reservations. Take the keys". I then left with my truck.

Rating:

4.0

The lady there simply won't let you change the credit card for payment; the card you used to book is the only way she knows hoe to handle. Changing to anotehr card is a no no!! She struggles with the U Haul system which can be very frustrating.

Rating:

3.0

The woman there asked me questions very quickly and didn't let me think or look at the miles I would use or the time it would take me to do my things when renting the van. I felt pressured and I gave approximate answers. I was late but she never told me that by letting her know that she would use the van for longer, they would charge me double, that is, she would pay for 48 hours. So I had to go back to the place very quickly to return the van and they still charged me for the 48 hours. I feel scammed and I feel like they stole $67 from me.

Rating:

2.0

The proprietor should agree to do a walk-around, including interior inspection, when the customer picks up the vehicle.

Rating:

5.0

The cashier at the gas station was very helpful! We plan to rent again from this location! Thank you!

Rating:

3.0

The app kept being unresponsive with no feedback on what was happening. Made the whole process very frustrating.

Rating:

1.0

Scammers dont rent here

Rating:

5.0

Keep up the good work! Everything worked out as it should.

Rating:

1.0

It's not my first time using U-haul. This last rental, was my worst experience. Not just because the equipment was really bad, but the people who was attending is very rude and try to take advantage in every step. Definitely will not recommend this location. (Negative 10 stars)

Rating:

1.0

The customer service wasn’t pleasent. The communication lacked in so many ways. The rental wasn’t explained and were very rude. I will not be renting with U-Haul moving forward.

Rating:

4.0

encountered an error when self picking up, if there were no staff there after hours I wouldn't be able to pick up in time

Rating:

1.0

The lady behind the counter is very rude & unprofessional she honestly needs to be fired! I will never use this location again.

Rating:

1.0

Make sure the car is clean and mintained. Secondly i am been debited twice from this location if they dont return my money i will ask my bank to collect it

Rating:

2.0

They forgot part of my order and had the worst attitude about it. Legitimately the worst experience I’ve ever had with U-Haul. I had to go pick up my own appliance dolly which was miles, fuel, and time that I would certainly like to be reimbursed for.

Rating:

2.0

The truck was not clean and very very old without backup camera. Customer service was adequate. Thankfully I had taken pictures at the time of picking up the truck, otherwise I would have been blamed for returning a dirty truck.

Rating:

3.0

Alex was very helpful and customer-orientated. The truck had issues with the passenger door and was extremely dirty. There was no additional uhal equipment for pickup, such as boxes.

Rating:

2.0

I was charged a lot more than what the site said I would be charged The lady couldn’t really explain why I was charged more. She said we used way more miles than what we did. Than said something about the weekend costing more. She also tried charging me $5 more for a dolly.

Rating:

5.0

Very convenient location with professional staff!

Rating:

3.0

Slow to check in and check out.

Rating:

5.0

The drop off was easy

Rating:

1.0

The lady was rude and inefficient. She works alone and whenever another customer walks, she stops and takes care of them; then continue on with us after. Plus, she has an attitude as if she doesn’t wanna deal with us. All we did was walked in and asked for a U Haul. If you don’t like it, then hire another person or don’t rent U haul.

Rating:

3.0

The customer service rep (Mona) was excellent, and very helpful!!!

Rating:

3.0

The attention at this location is extremely rude and unprofessional. The lady at front MUST be trained. I will continuing using U-HAUL but will never use this location again. Ot is a shame for UHaul.

Rating:

3.0

The phone number where I was suppose to drop truck didn't work. Several service lights were on and I wasn't allowed to turn truck in at a different location which was only 5 miles away. UHAUL CHAT AND CUSTOMER SERVICE IS HORRIBLE

Rating:

2.0

It’s a gas station that had no gas, they wanted to charge for the gas and an extra 30 for pumping gas. I had to go find another gas station before returning the truck.