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Janet R
Customer Reviews for America United Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The doors weren't properly labeled for the buisness I needed because they were in a shared building and when I got there. I had to go into the wrong side of the buisness to grab the employee because she was just hanging out over there. And the fact that I can't drop off a truck in the same city at a location closer to me, but had to drive 45 minutes across town just to avoid a fee is absolutely ridiculous. The company needs to not be so cheap and maybe think about hiring a driver to organize their inventory and to help customers. I am appalled by how shity uhaul treats their customers.
tristan kGood service , easy procedure
Alexander SI mean the location itself is a bit dodgy literally just a dirt lot and a shack with unclear markings making it a bit ambiguous as to what services they offer. That being said the woman (women?) at the front desk are absolutely gorgeous and made me want to go back there to rent another haul just to drive it around the block.
JASON PFirst of all, the truck was not at the destination for pickup. U-Haul scheduler for El Paso instructed me to drive 15 miles to small U haul location the u haul 15 foot truck was filthy. The windows were dirty on inside and out, the cabin was dirty, plastic bottles and trash left in the cab. No blankets 6 each or hand truck. Extremely dissatisfied with U-Haul; except for the truck return location in Mesa was outstanding.
Randell DThe pick-up shack had no supplies and no packing material. I had to travel to another U-Haul location to get supplies, including those I pre-purchased. The furniture dolley and furniture pads were not available as well. Everything I needed was available at our original pick-up location on Montana. Why were we sent on a wild goose chase where no supplies were available. The U-Haul representative at the shack was very nice and apologetic.
Gustave VThe lady that worked there was amazing. Everyone should be like her.
Jane Gno lights, no personnel, sketchy at best. Don’t return at night
Keith HJust wanted to be quick and over did not tell me much just said they would email the receipt
David TVery friendly and helpful
Max OVery attentive personnel
JOSE MEquipment was so easy to handle. We trip and arrive with not problems at all
Fabian BWhen we picked up the trailer we rented both the girl in the office and the guy that came out to get the trailer for us were rude. They both acted like it was a huge inconvenience that I was there picking up a trailer. They made me feel like I was interrupting their whole day when they weren't doing anything but chit chatting when I arrived. I kind of brushed it off and just hoped for a better experience when I brought the trailer back. That didn't happen either. I arrived and pulled in and went inside and the guy asked me if we had disconnected the trailer already and I told him no. We didn't do it because at any other location they have always done it for us. No big deal though it's not that difficult. I asked where he wanted us to put it and he said anywhere so its not in the way of the driveway and said he would be out in a minute. So we backed it into the space it was when we had picked it up. We got it all unhooked and waited a minute or two and he didn't come outside so I went back inside again to let him know that we had it disconnected. He then came outside and looked at it for all of 5 seconds and said ok that's it and I asked I don't need to do anything else? because usually they check it in on a hand held thing or something and ask how I want my receipt. He said everything was taken care of and we were good to go. I thought maybe since we usually go to an actual Uhaul location and not a partner location maybe their process is different. I left having a bad feeling something was going to go wrong. Then yesterday I got a phone call from Uhaul regarding the trailer saying that they were calling because it hadn't been returned and when was I planning on bringing it back. I explained to that person that I had already returned the trailer on the day I was supposed to and explained what happened when I dropped it off. They said thank you and that they would take care of it. Then today I get an email with a receipt for the trailer and I was charged an extra 2 days more than what I actually had the trailer. I called the 1-800 number and talked to Charlotte who was very kind and submitted a form on my behalf and said a manager from that location should be contacting me within 72 hours. So now I will wait and see what happens. I rent often and will probably rent at least once a month this whole year and it's so disappointing that this happened. I don't want to quit using Uhaul but I will never go to this location again.
Janelle Gna
Hangil Sseat were full of dog hair.
myrna mI explained to the rental agent that i was going from El Paso to Houston to Universal City, however I was not given enough mileage to complete the trip. I had to pay out of pocket an additional $280
Ricky MOwner was very unprofessional. I called him at 8:30 am to drop off trailer and he told me to wait until 9:00 am. He never showed up. I came back three times and every time I would call him and he would reject my call or tell me to wait for him and he would not show up. I am still waiting for my receipt of return. Very unprofessional and very rude
Rodolfo MShe was by herself, managed to remove equipment from trailer by herself..
Mary TThe office needs to get rid of all of the clutter and the signs outside should be more clear on which door to go to. The truck has a cigarette stench to it
Eric VThe dot 3 brake fluid reservoir would not even open. Sub standard trailer.
Cole CMy pick up location was changed 3 times. Very frustrating process
CUAUHTEMOC VI would give five starts but I had issues receiving the keys via the 24/7 do-it-yourself pick up. For some reason, the website was not allowing me. I also wasn't aware of the fact that if you are active duty military with orders, we could get a discount. Luckily a worker arrived at this location to help another active duty Soldier who informed me of this discount and was able to assist me with both situations. Thank you.
Ramiro HSeemed more like a car lot than a uhaul location. Didnt have good presentation
Flavio AHave someone on duty that can assist.
Ernesto OSame as above.
Antonio PHave workers working on time when pick up is early
valeria gThe so called moving company u haul offers on their website is horrible! Moving completely did not show up!!
Teresa AEverything was perfect, very fast, efficient and convenient. Thanks!
oscar mTruck was old, steering had way too much play, wind in the cabin was load, they would not hook our car that was being towed.
Austin AGetting to this place was a task. Only had one way in and one way out. No hours of operation posted. Not well kept. Would never recommend this place to anyone. 100% dissatisfied.
DALE PVan was not washed. Windshield all full of bugs. Inside smelled of cigarrette smoke and sand and dirt on the panels and floor.
carlos sStaff was very friendly!
Jacqueline GI thoroughly explained that my trip was going to be longer than what I was "ALLOWED" to add online. The online reservation request does not allow for one way destination date. I was advised that the price would roll over every 7 days. I am disappointed at this confusion as moving is already stressful.
Jason MI made the reservation in other place, near my home. The place to pickup was 20 minutes from mi home
Daniel LHard to locate and get into. Trailer floor was covered in grease and stained my furniture
Mark BThe truck was clean but the aliment was of from the truck had to drive 12 and 6 the whole way form El Paso to Austin was very uncomfortable
Armand BClean windows and make sure enough air is in the tires
Dustin H