Customer Reviews for American Auto Detail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Auto Detail

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eileen m. on

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U haul is a side thing for them. I had to wait while he finished the part of a job he was working on. When I called him because of a flat on the trailer, he didn't know where to direct me for help. I asked him if he had a number for U haul and he had to look it up on the internet.. But he did that and gave it to me

Miranda K. on

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Customer did not leave a comment.

John H. on

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Customer did not leave a comment.

taylor r. on

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I returned everything and got calls for the following days sayung that i hadnt retuend my auti transport. I droped the suto transport at one location and told them all the information about my contract number and they said its fine that i leave it at that location, then when i dropped off the truck at the second location they said everything was fine. It was a rather stressful situation.

Charles L. on

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The location, although average, was not enjoyable. The representative of the business that hosted the rental of U-Haul equipment was rude and slow and certainly less than courteous

Rudy R. on

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Very helpful, great service!

Patricia c. on

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The first place that I called in Eureka, some kind of "Lube" business - Cory' there, promised me a truck but did not have one and could give no certianty that he could find one. He then sent me a reservation confirmed #90134069- which was very confuing because he said he had no trucks that size in Eureka and the closest one was Redding area. To make things even more confusing and painful for me - he said when you get this the business will be closed, but to leave a message of any of my needs, and all there was all weekend was a fax line buzzing when I called several times both days. He also said that I could call his cell iand gave it to mef I could not get through to the business line as they were closed for the weekend. His cell phone all weekend and into early Monday morning was "this phone is refusing messages at this time!!!!!" IT WAS MADDENING TO HAVE DEALT WITH THIS BOY CORY!!!! I made other arrangesments through the weekend and set up the reservation that we did use: 9089942 since I could not reach Cory or his business and get any certainly. We were told over and over that the truck was there in Eureka at the dealer north of town, 3220 Jacobs Avenue, and they could not find one which took us finally about an extra hour of man power standing around until they found us a truck. They finally sent us to the final destination, 321 Canal to get our truck and promised there was one there now. There was. The wait agin was about 1/2 to 3/4 hours more! Then, after we had our trauck home finally many hours later than expecteed on pick up day....We were given the run around about wanting a longer ramp as the one that came with the 26' foot truck was way too short and and steep and caused many problems and dangerous situations for us. We were used to a 10' ramp with this size truck. We were sent all over Eureka to find a longer one until finally the admitted that 8" was the longest now that the "newer" trucks are out and that is all that they have for them (the 26' footers. And we dragged the truck with us everywhere in case we found one!!!!! Then, we were told we could have an "extra day" for all of this trouble - through Thursday 6/6th. They told us to call the return place if we were running andy later and that "night drop was oK without any extra charge! As this began to look lik eit woul dbe so, we called the sedtination place and they said not to drop it off there but another location and gave us all of those directions and number and aid that as long it was there by 9am on the 7th we were cool! So when we go thre about midnight the gage was locked and no where to drop a key or the truck. Soo to keep it safe we sat and thought abuot this for ahile and then called the main line yet again, and were tol dthat it shoul dnever go that place but to another place "7 miles away"! NOw since we had alreadyfilled for the first location we now were using gas again - we went to the directions that she gave us on the phone and no U-Hau

Miranda K. on

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Customer did not leave a comment.

TIMOTHY M. on

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Great customer service

Kerry H. on

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Have the truck waiting and ready at the scheduled time for pickup. They were still cleaning it and both times I went to pick it up, I had to go find them in the shop to get help.

MARIA W. on

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Customer did not leave a comment.

Katherine V. on

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Make sure the place has someone who speaks and understands the English language and a place that has sufficient area to maneuver a large vehicle with a trailer

Tony B. on

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Just would to say thank you

Branden H. on

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Absolute pleasure from start to finish. Nice and friendly and even willing to help resolve the problem the other guy started. Beyond happy with the service and would recommend to anyone.

Jeff H. on

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Customer did not leave a comment.

Nathan M. on

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Thank you

Rebecca F. on

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Nothing it was great

Thomas J. on

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Tried to rent after hours with account and phone. Lousy experience... denied when given a color test that I wasn’t expecting, didn’t read instructions well, took test with one hand in the dark outside by truck... must have made a mistake... was declined... called help line and told there was nothing that could be done! I would have retaken the test carefully with new info but was told all I could do was come back in the morning! Well duh! If I wanted to rent in a.m. I wouldn’t have driven all the way to rental yard at 9 pm. Stupid system! Hopefully will never need another UHaul truck!

CATHERINE J. on

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I guy told me about the tow button and about how it downshifts when you hit the brakes. That was important. I like the green fuel Econ info reader.

Jennifer B. on

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Daman was great and review everything with me.

DONNIE S. on

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Cab had pot smell

William M. on

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Great place good people handle me in and out and great time you couldn't ask for anything more