Customer Reviews for Vape X
(U-Haul Neighborhood Dealer)

Rating:

3.0

I booked this Uhaul truck online. The pick-up location was at a Vape Shop and the site said this was the closest location to me. I do not smoke, DO NOT support vaping and smelled like incense when I left the shop. I tried to do the check in on my phone, but the app was going in circles and I HAD to go inside to ge the process completed. That being said, the gentleman in the shop was super friendly, helpful, and courteous and got my rental processed quickly. The van itself was fine EXCEPT the locking mechanism on the back was extremely hard to close so that it locked (I had to use a hammer one time). There is also not a ramp on a 10 ft truck, so that was a little tough lifting furniture (that is not a reflection on this rental place). It was further frustrating when we returned the truck and went a different way home only to pass an actual UHAUL location (not an outsourced place) that was CLOSER to our home. WHY wouldn't this one have shown up on our search??? FYI, this same thing happened 2 weeks ago when our son rented a 10 ft trailer. SO, truck was fine, rental process through the app not so fine.

Rating:

3.0

The truck didn’t have any working air conditioning

Rating:

3.0

There was no dolly when i arrived at the location

Rating:

1.0

Horrible the truck was completely empty and smelled of cigarettes smoke. Tire was flat please refund

Rating:

5.0

Good service and friendly talking

Rating:

5.0

Friendly staff at this location

Rating:

3.0

The U-Haul smelled terrible like pee, but the guy inside did a wonderful job helping us rent the U-Haul because the app was overly complicated. Then the representative in the app ghosted me so I wouldn’t recommend U-Haul but I’d reccomend the Vape store.

Rating:

3.0

The vehicle has many mechanical issues that are unsafe for a customer to drive And needs to be serviced right away

Rating:

4.0

Experience was seamless

Rating:

5.0

Thank you for everything! 🙂