Customer Reviews for American Self Storage #12
(U-Haul Neighborhood Dealer)

499 reviews

13330 N Rockwell Ave   Oklahoma City, OK 73142
(Just South of Memorial on N Rockwell)

(405) 728-1198

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 1/26/2022: 2:00 pm - 6:00 pm

Services at this Location:

Contact Us

(405) 728-1198

13330 N Rockwell Ave
Oklahoma City, OK 73142
(Just South of Memorial on N Rockwell)

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
Special Operating Hours
  • 1/26/2022: 2:00 pm - 6:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very good customer service. I will use again.

Debi J. 
Rating:
5.0

The only thing that I had a problem with was the ramp not working correctly. I would pull it straight out and it would continuously get stuck. And when you try to move it around or pull after it gets stuck it fell all the way out. Joe made the entire experience 1000 times better. He is an excellent employee and you all should hire more exactly like him. Very respectful and professional. I was actually quite surprised (pleasantly) but still surprised because I have had bad experiences from other UHaul places. I will always use this location for moving

ALEXANDER H. 
Rating:
5.0

Customer service at this location was excellent and I will make this my go to rental location in the future.

LISA K. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

DEBRA M. 
Rating:
5.0

My experience was positive and Joe was very helpful in getting the van set up , so I could accomplish my moving project. Thanks so much!

MYRLENA S. 
Rating:
5.0

Customer did not leave a comment.

MARVIN E. 
Rating:
5.0

Customer did not leave a comment.

JANA N. 
Rating:
5.0

Nice staff

Ritesh V.  |  Overall Experience 
Rating:
5.0

Keep service work up-to-date on the 15' truck. Front end repairs needed; knocking hard like badly worn alignment/suspension…

TERRY H. 
Rating:
5.0

Joe was absolutely a pleasure to deal with and very knowledgeable about UHaul. The entire process from start to finish could not have gone any smoother! Thank you sir. Dr. C L Miles OKC

CURTIS M. 
Rating:
5.0

Clerk very nice and helpful!

Laura M. 
Rating:
5.0

Gentleman was very nice and helpful!

JILLIAN M. 
Rating:
5.0

Customer did not leave a comment.

MICHEL R. 
Rating:
5.0

Joe, the manager is exceptional at managing this storage facility. He has been so very helpful in everything that I needed from him. He is always in a great mood and very helpful. Because of Joe, I will recommend this location to all my friends and family. He is an asset to your company! Thank you for this experience, Cynthia Mayo Cindymayo1962@gmail.com

Cyinthia M.  |  Overall Experience 
Rating:
5.0

Joe Mathis was outstanding in accommodating us …. Very friendly and helpful

VICKY F. 
Rating:
5.0

There was a small oil leak from truck - informed the office personnel

MARVIN E. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
4.0

Customer did not leave a comment.

NANCY S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Joe was extremely helpful and accommodating. Pickup was clear and easy.

Shaun B. 
Rating:
5.0

Customer did not leave a comment.

DARLA M. 
Rating:
4.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Joe was fantastic and professional!

JAMES A. 
Rating:
5.0

Joe was professional and helpful.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

ZOE S. 
Rating:
5.0

Customer did not leave a comment.

Randy A. 
Rating:
5.0

It was great customer service and the manager was very kind and helpful. Will definitely recommend any friends to store here.

BUCK M. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

SARAH J. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

ANDREW E. 
Rating:
5.0

The truck share process was amazing and so easy! Thank you!

Carrie C. 
Rating:
3.0

Closed for lunch when I returned

john M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN W. 
Rating:
5.0

Joe, the agent, is especially friendly, helpful and know the business and processes.

Eugene W. 
Rating:
5.0

This was the beat place I've ever been to when renting a u-haul! Service was excellent and very helpful. I highly recommend renting from this location!

Sarah J. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Nothing, Joe is great!

J MARK G. 
Rating:
5.0

Customer did not leave a comment.

KARRY M. 
Rating:
5.0

Customer did not leave a comment.

KELLEN F. 
Rating:
5.0

The gentleman was real friendly and took care of me very well

SHARON S. 
Rating:
5.0

Joshua is a great U-Haul Rep. customer service was excellent. Gave me advice and made suggestions on my rental and move. I will continue to do business with this location on my next move. Joshua a “BIG THANKS”.

JANICE L. 
Rating:
5.0

I can think of nothing…

Larry G. 
Rating:
5.0

Great service. Equipment was new and in good shape. Customer service was excellent. Prices seemed fair. Very satisfied with my rental experience. TY

DOYLE S. 
Rating:
5.0

The clerk was one of the nicest people I ever met. A real sweety.

MARY F. 
Rating:
5.0

Customer did not leave a comment.

yolanda L. 
Rating:
5.0

Customer did not leave a comment.

Kirk G. 
Rating:
5.0

Nothing! Joe was very outgoing and professional. He was more than polite and very helpful. We had an issue with our credit card but he made us feel right at home while we took care of the issue. Would recommend this location to anyone!

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Joe, the manager ( because of his high level of professionalism, I thought he was the owner), was very efficient, friendly and extremely helpful!) My highest recommendation!

George M. 
Rating:
1.0

The man running this location is extremely rude. The screen stated to slide my drivers license so I put it in and he said Great now I have to cancel it and start again. Don't do anything until I have instructed you to do so and shook his head. It was so rude and not the way it should have been handled. Most people would think of it said slide the card you would. The man stated I could drop off the trailer off that day. He said do it by 6 pm if I wanted him to check it in that night or 9 pm if I wanted him to check it in the next morning. We pulled up at 8:50 pm to disconnect it and the place was closed with the gate locked. I brought it in the next morning and he said it wants to charge you for another day. He also made me wait so he could finish doing some housecleaning paperwork for processing the customer that left because he asked them to do this survey and give him 5 stars. He didn't ask me to do the survey because he knew I would give a poor survey. I actually didn't know where to find the survey until I heard him tell the other people. When we went to disconnect the trailer we had already taken the chains and light plug off the truck and he didn't disconnect the trailer instead he redid the chains and plug because it wasn't the way he wanted it done. It didn't make a difference in the disconnection he just wanted to say we did it wrong. He stated he guessed it looked the same as it did yesterday like as if there was a question about the condition. Awful demeanor. Rude. Will never go back to him again.

Kristen S. 
Rating:
4.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

EUGENE B. 
Rating:
3.0

It would be nice to get a refund for the dolly rental I was charged twice for. Because I needed dolly's and I paid for them but recieved none. Thanks uhaul.

Alexis B. 
Rating:
5.0

Customer did not leave a comment.

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

Lashasta J. 
Rating:
5.0

Customer did not leave a comment.

Clark H. 
Rating:
4.0

Need to work on customer service at the tracking office. One of the worst experiences, I have ever had. Tonya was rude loud with me as well as completely disrespectful. I will not use this company again. And would not recommend you to anyone now.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

ALLEN A. 
Rating:
5.0

Impressed

justin R. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN M. 
Rating:
5.0

Customer did not leave a comment.

KENNYLEE H. 
Rating:
3.0

Manager, Joe, was excellent, was very helpful getting everything arranged.

EUGENE W. 
Rating:
5.0

Thank you for staying into your lunch hour to wait for us due to running late! It was greatly appreciated!

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

Blake M. 
Rating:
5.0

Customer did not leave a comment.

BINTIA S. 
Rating:
5.0

Customer did not leave a comment.

Matt A. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Great! Experience!

Willie A. 
Rating:
5.0

Was easy to get an online reservation and pick up. Great customer experience at this location.

Neca H. 
Rating:
5.0

I have used this location before. Very professional. Great experience.

William L. 
Rating:
5.0

I know it's not up to the location but dang that mileage price was ridiculous! I paid more in mileage than I did the rental. As far as the location I rented from, the guy was really friendly. He made sure I knew everything I needed to know. If I ever had to rent a uhaul again I would rent from him, but unfortunately the prices are crazy high.

MEAGHAN M. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Great customer service

DEANJELO B. 
Rating:
4.0

Customer did not leave a comment.

Dawn A. 
Rating:
2.0

The manager of this location is rude. I had to use the drop box at 1pm to return the UHaul and I followed up, as it said I should on the door. The managers name is Joe....he said he checked the truck in today and I was confused because I returned it yesterday. So I tried to clarify that I dropped it off yesterday....he cut me off in mid sentence and began raising his voice. When I asked him to stop yelling at me, he got louder and argumentative. I will not be returning to U-haul. I have used this company every time I have moved. I will not speak highly of thus location at all. I will be contacting your regional corporate office about this manager and how he handled this situation.

Leslee J. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

I would like a price summary if possible. But Joe is what great service stands for.

IDRESS S. 
Rating:
4.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

The manager there was excellent. Helpful and very kind..

LARRY G. 
Rating:
3.0

This was the worst experience of my life. I have been waiting for a phone call from customer service

Ordessa C. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Joe is always helpful and easy to work with.

Carolynn C. 
Rating:
4.0

Customer did not leave a comment.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

CAITLYN C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Nothing, our sales representative was awesome and very helpful!

Pearline B. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA D. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Great customer service and would happily go back if I ever require any type of uhaul again.

William H. 
Rating:
4.0

None

Nicholas G. 
Rating:
4.0

There's no way I drove 20 miles like I was charged for. If there is a minimum charge, they should have told me so. It always makes me shake my head when a 29.95 charge truns into 63.00 + 8.00 in gas.

Susan E. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

Jay Z. 
Rating:
5.0

Camille was excellent! Very friendly and helpful. I appreciate it!

SUSAN M.  |  First Impressions 
No reviews have been submitted for this location.

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