Customer Reviews for American Self Storage 18
(U-Haul Neighborhood Dealer)

402 reviews

25 Ken Del Dr   Shawnee, OK 74804
(1 mile south of I-40 on Kickapoo east side of road 3900 block of Kickapoo)

(405) 395-2853

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(405) 395-2853

25 Ken Del Dr
Shawnee, OK 74804
(1 mile south of I-40 on Kickapoo east side of road 3900 block of Kickapoo)

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The Uhaul representative we worked with worked hard to accommodate our needs and made the rental process very quick and easy and cost effective. Five of five stars for sure. This Uhaul rep. deserves a raise.

Bret E. 
Rating:
5.0

Equipment was pretty clean but there's quite a bit of road grime on it. Otherwise the lady there was very helpful and nice!

WILLIAM R. 
Rating:
5.0

She was amazing so kind

NICHOLAS M. 
Rating:
2.0

Customer did not leave a comment.

ANDREW L. 
Rating:
5.0

Fast. Friendly service every time I use your truck.. always in great condition. Hard to improve on perfect! Thanks!

LARRY G. 
Rating:
5.0

Great customer service much better than other places in Shawnee.

J G. 
Rating:
5.0

Super friendly and fast

MONIQUE M. 
Rating:
5.0

I would highly recommend this location to anyone looking for a storage unit. I’ve rented from there twice and would do it again in a heartbeat. It’s very clean and secure. Sherry sincerely cares about her customers.

Lois M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy H.  |  Overall Experience 
Rating:
5.0

Absolutely TOP NOTCH as usual. Best uhaul rental in the area!

LOIS M. 
Rating:
5.0

Always a pleasure renting from Sherry, wouldn't want to do business anywhere else.

BROCK M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Nothing it was perfect.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Great job! Good customer relations... smooth transaction!

Larry G. 
Rating:
4.0

Customer did not leave a comment.

JACOB W. 
Rating:
4.0

Customer did not leave a comment.

JACOB W. 
Rating:
5.0

Sherry is the BEST of the BEST! This location is my go to #1. If what I need is not available Sherry always goes out of her way to find it. Thank you Sherry!

LOIS M. 
Rating:
5.0

Increase working hours time especially during weekends

RENE E. 
Rating:
5.0

This is the best location in Shawnee.

Luke J. 
Rating:
5.0

Sherry, the manager is exceptional. She's very efficient, friendly, and accommodating. I will always use this location for my vehicle rentals.

TAWANNA W. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY K. 
Rating:
5.0

Very good service.

Zeng C. 
Rating:
5.0

Sherri is great

PAMELA C. 
Rating:
5.0

Sheri was helpful and so professional!

CHARLA A. 
Rating:
5.0

This location is recommended above all the folks I've dealt with. I am highly impressed with the manager.

TAWANNA W. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

The clerk was very professional and helpful!

Leonard W. 
Rating:
5.0

The lady that was there was awesome she did a very thorough job of everything highly recommend this place for rentals give it a 10 star

MYRON H. 
Rating:
5.0

Not much to improve! Sherry is very knowledgeable, kind an all around amazing to deal with! This is my second time using this location and neither time have I had a complaint! Great people and great place!

CRYSTAL M. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
5.0

larger inventory

DENNIS J. 
Rating:
5.0

Customer did not leave a comment.

KRISTYN P. 
Rating:
5.0

The manager of this location was extremely helpful and went above and beyond to be helpful! I will always recommend this location to others.

Brett L. 
Rating:
5.0

Customer did not leave a comment.

RICKEY P. 
Rating:
5.0

Personnel was very kind and helpful!

Crystal E. 
Rating:
5.0

Customer did not leave a comment.

DUSTY D. 
Rating:
5.0

Easy transition...everything went smoothly!

CHAD M. 
Rating:
4.0

Customer did not leave a comment.

REBEKAH D. 
Rating:
5.0

Customer service on point, very helpful and overall will go back and use this location.

JOANNE J. 
Rating:
5.0

Sherry was very helpful. It was a great experience from start to finish.

Billie M. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
5.0

She was very polite, helpful and very patient with me😊

DEBORA C. 
Rating:
5.0

The service at the pick up location was EXCELLENT!! The only problem was that latches for securing the vehicle was very rusted and they had to be oiled to work properly. Can't say how much the pickup location was so friendly and helpful!

Terrell G. 
Rating:
5.0

Everything went well couldn't improve on it

LARRY G. 
Rating:
5.0

Wonderful customer service!

CYNTHIA A. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

TRIA V. 
Rating:
5.0

Nothing, everything was perfect.

Sherri B. 
Rating:
5.0

Disinfect and clean the truck after each use.

Debbie M. 
Rating:
5.0

Very friendly

Stanley T. 
Rating:
2.0

Customer did not leave a comment.

Lesley N. 
Rating:
5.0

Customer did not leave a comment.

Coleman S. 
Rating:
3.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Best experience I've ever had with U-Haul. This lady is incredibly kind and professional. Will be going back without a doubt.

Jessica S. 
Rating:
5.0

the customer service person (sherry) is an excellent customer service person.

Olumoroti A. 
Rating:
5.0

The attendant was very helpful and easy to talk to. Everything was explained so I would understand. Thanks!

Kenny S. 
Rating:
5.0

Customer did not leave a comment.

TINA T. 
Rating:
5.0

Service was exceptional and very helpful and friendly will rent there again.

Randall B. 
Rating:
5.0

My only issue was the tires on the trailer were very old. Being in the tire business I understand the severity of this. Not the first time I've rented a trailer from UHaul and noticed this. Other than that this location was the smoothest transaction renting a trailer or truck I've had.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

DERRICK W. 
Rating:
5.0

Sherry is fantastic and will do all she can to help her customers. I can't recommend her enough. She should be a example of how businesses fairly treat their customers.

CLAY G. 
Rating:
5.0

Customer did not leave a comment.

Tamara L. 
Rating:
5.0

Customer did not leave a comment.

JIMMY B. 
Rating:
5.0

Customer did not leave a comment.

Frederick W. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Nothing! Keep up the EXCELLENT work!

ERIC Y. 
Rating:
5.0

Your agent was wonderful!

CAROLYN M. 
Rating:
5.0

Best service I've ever received.

Gregory Y. 
Rating:
5.0

Sherry was wonderful; thank you for the exceptional service.

Billy F. 
Rating:
3.0

Make sure you don't have to wait 1 hour so they can find the keys. And always check the truck when they say they put supplies in it and they're not.

Michael K. 
Rating:
5.0

Was easy to get too, clean, and no issues getting off the lot.

SHAD P. 
Rating:
5.0

Fantastic ! Almost got there too late. The young lady was Wonderful to rent from. Very Gracious and Knowledgable. Excellent to work with. We had No problems ! Would recommend to Anyone needing to rent a trailer or Anything else form this location ! ... Thanks !!!

BERT LEON K. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY H. 
Rating:
5.0

Great customer service. 5 ??'s

SHAWN W. 
Rating:
5.0

No changes...excellent service!

Brian Y. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
4.0

Person working there was very friendly and a pleasure to work with thank you

BRYAN T. 
Rating:
5.0

No problems at all. The Uhaul representative at this location was so nice and helpful. I believe her name was Sherry. I have used Uhaul a lot in the past and Sherry was the best I have ever done Uhaul business with. I will be recommending this location to all my friends and family and I will personally be using this location for any future needs because of Sherry's great customer service. Thank you Sherry!

COY D. 
Rating:
5.0

Customer did not leave a comment.

Edgar K. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
5.0

Customer did not leave a comment.

Machelle B. 
Rating:
5.0

Not much parking to leave a car there

Moriah L. 
Rating:
5.0

I will always use this location over others. We get the best, fastest, and easiest service here.

Hannah W. 
Rating:
5.0

Ms. Alexander is the best customer service representative I have dealt with - period!

James B. 
Rating:
5.0

The lady was super sweet and very nice and professional, great service!

REYNALDO S. 
Rating:
5.0

Customer did not leave a comment.

Tommy O. 
Rating:
4.0

Customer did not leave a comment.

Diana C. 
Rating:
5.0

Customer did not leave a comment.

Grayceson W. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
5.0

I'll be back.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Best Uhaul place I've ever been to . customer service here was amazing she way above & beyond to help me out ! Will definitely refer her to do business with & will use her again .

Patricia S. 
Rating:
5.0

Everything was awesome ??

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Jarrod C. 
Rating:
5.0

Let the people know about your great deals.

Tony P. 
No reviews have been submitted for this location.

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