Customer Reviews for American Self Storage #6

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Self Storage #6

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john c. on

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The location is a storage unit on a 4 lane road. There is no room to maneuver a large truck. They painted the instructions to enter one of the 3 possible entrances on the pavement which is impossible to see. If you enter the other two there is no room to maneuver and you have to back out onto the street and thne go against traffic. Proper signage should be required by U-Haul.

Corey C. on

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Alex A. on

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Kelly S. on

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What can you do... TERMINATE that locations representation of U-Haul. It is a storage facility and lady in the office was very inappropriately dressed for conducting business. She continually complained about the U-Haul software and how it never wants to work right. After about 20 minutes, she finally get me checked in, on a reservation I completed online. Then she told me to go to the back of the storage facility and find my own trailer. I drive an extended Chevy Suburban, which makes small places hard to get around, and this was even worst. I finally got hooked up, and again because of the length of my vehicle, I had difficultly getting out of the storage facility. After finishing the use of the trailer, I went to return it, and the lady was unable to properly check me out because she was dumpster diving. And seriously I mean she was inside the dumpster handing out items to a man. It looked like they intended to sale the items in a garage sale or something. I was appalled by the fact this location represented U-Haul, I guarantee I will never return to that location, and I doubt I will ever use a storage facility that handles U-Haul again either.

Gabriel B. on

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I was a bit skeptical at first just because of how the property looked, but the staff was trustworthy and helped my move go smoother.

Ashley M. on

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I returned my U-Haul the same day I rented it. I called U-Haul and they texted me a drop off location. Then my card was charged an additional $60 because the location they sent me to was close. I called the owner of the location and she was rude from the beginning. Now I've been attempting to call U-Haul customer service and I've been on hold for 30 minutes. Terrible experience and I am completely unsatisfied. I would tell the next customer to take a picture of their truck when they drop it off.

Jay J. on

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The lady who facilitated the rental was happy, very efficient and at the same time, thorough. I was impressed.

Tom B. on

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Left brake light didn't work and no one on staff to repair.

PAUL E. on

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Chad s. on

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Great customer service and everything was quick and ready to go.

KATHI F. on

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I really wanted a cargo truck, but ended up with cargo van, which was cheaper per mile than truck. Employee was very pleasant and helpful and being able to leave the key in a drop box after hours was a plus.

APRIL M. on

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God is working miracles thru the people that run this location...amazing people.. if I ever need another uhaul or storage this is definitely first choice .....i will reccomend this location to everyone that asks

Saturn P. on

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charlotte p. on

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glenda b. on

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kyle f. on

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Lakissia S. on

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Steve M. on

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REBECCA N. on

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Rented a storage unit for my mom. Stopped at office 2x to get my name & info OFF of it. I kept getting enails, reminders, etc.

Whitney G. on

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Very nice customer service kept a dollar with me

Kerri P. on

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Vincent was very professional and courteous. Very eager to please.

Sharon J. on

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Paul K. on

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Robert c. on

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Trenton C. on

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The lady was rude and was bitching cause she said it was her day off and she had been sick and throwing up all morning. Where to park the truck was unclear so I went down the wrong alley at the storage place and had to back all the way out. She accused me of hitting the building and that was a lie so I videoed all around the truck so I had proof there was no scratches on the truck. Will never go there for anything!

SUZANNE f. on

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I had great experience with american self storage the lady that is running that specific one is very nice and helpful and she even help me transfer to a bigger unit witout any complications .

Rebecca B. on

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The lady who helped was super nice and friendly, helped accommodate my needs

Yan L. on

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This site is very friendly!

Thomas A. on

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Clay B. on

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The lady was very nice and customer friendly.

joefra m. on

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The lady that works at this location is very friendly and professional. She goes above and beyond to make sure you have a great experience with the service.

David S. on

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Jay B. on

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Audie V. on

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Owner was very polite but I was uncomfortable with turning in the vehicle without some type of inspection to confirm I did not damage the equipment. We parked on a back lot and the area wasn't fenced. Owner was polite and lived on the site.

David L. on

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Brett P. on

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Gregory W. on

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Lisa J. on

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Matthew W. on

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Charles A. on

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When I picked up the U-Haul trailer the lady told me that I had to attach it to my truck by myself. When I was trying to hook it up myself I realize I was not able to and she came back and assisted me. The wiring for the turn signals was not there and she told me that I would have to buy something at a nearby parts store to get that wiring corrected I finally said okay and drove to another Uhaul place in Norman Oklahoma and got a wiring harness that they provided for free I was on a time schedule and the inconvenience was very real and also unsafe as I had to drive across town in traffic to get a harness to wear my lights would work

joel G. on

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Registering online was easy. Leaving the vehicle off and dropping the key in the box after hours was very convenient.

charlotte b. on

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Colin M. on

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The woman that helped me was fantastic - very knowledgeable, courteous, and prepared. Because of her, the process was very smooth and quick.

Michael S. on

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Jeffrey M. on

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larry h. on

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roy d. on

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Jack B. on

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The software had been recently updated and the site manager hadn't been alerted about the update. There was a little bit of a wait but not too bad and by no means should reflect badly on the manager. She was very cordial and concerned about the delay. Yes. I would rent there again.

robert s. on

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service on drop off was great

Liliana C. on

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Forrest D. on

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sylvia m. on

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I had a great experience in a situation thst is otherwise stressful. Uhaul was great.

teresa W. on

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This location has consistently been the best in Norman.

Barbara R. on

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Friendly, knowledgeable, professional service. Thank you!

Thomas P. on

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john n. on

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dawn h. on

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Fix the looks of the place, and when one location said there wont be a carge if your an hr or 2 late returning there wont be a problem. Then they all should stand buy it.

Jennifer S. on

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Hannah E. on

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I had no idea where to park my truck for my after-hours return. Location gave no instructions so I called the U-Haul customer service and was told that I had to find a place and if it got towed, it was my responsibility to pay for it. Absolutely appalled at how customer service handled the situation.

oscar m. on

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JOHN T. on

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The storage facility was fairly run down, with the UHaul parking area not obvious.

Dongwei w. on

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PATRICIA H. on

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Everything was very fast and proficient and exactly as reserved I will use this location again.

Matthew B. on

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Jeffrey W. on

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This location is a bit tricky to access when driving a larger rental truck; it wasn't obvious where to park. Fortunately, the personnel were extremely helpful, so it was still a very positive experience.