The truck I rented was basically new, 3009 miles on it. The air conditioner worked well as it was still over 100 degrees that day. It was clean and appropriate for my needs. The only downside is that I believe I left a TV remote control in the cab of the truck, have been calling and leaving messages for days with no response. Other than that, it was a great experience.
suzanne G.
Customer Reviews for American Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and easy. What a great way to end a move.Thank you.
Yvonne D.Representative at this location was rude kept interrupting my sentence. Would barely lift a finger to help. When I returned to the office asking about the dolly she said “what?†As if I was disturbing her personal phone call. She finally assisted me after I proved to her that the website was not working for check in. The check in and check out process is complete garbage not user friendly at all. It's too complicated for a person who is very familiar with technology. I will never rent from this location again. Would rather go somewhere the customer service is full service and not self service where an employee is lacking in customer service skills.
kerrie H.The employees at the location were very friendly, knowledgeable, and helpful. I'll be going back to this location when I need a U-Haul again.
Connie L.Great instructions! Thank you!!
Jean D.very friendly and helpful
IRIS M.Appliance dolly reserved but none available. Credit received. ***COORDONATE THE STORE HOURS WITH UHAUL ONLINE RESERVATION SYSTEM!!!*** It was an extreme inconvenience to have reserved a truck for 8 AM pick up, and arrive at the store to find out they did not open till 9 AM. This had a critical impact on our schedule.
BRANDON D.They never answer their phones. I called 5 times at different times and my call was never answered. I decided to go down to them and reserve a truck. The customer services was good. The truck was well used but it ran good and drove good and that's all that matters. There was a bit of trash in the back of the truck but it wasn't a big issue. Over all my experience was good I just wish they would answer the phone.
BRIAN S.Only problem there is-is location. Very dark. Hard to find in the dark. Also chose option called Rental share or something like that. Trying to check in and check out on phone didn't work. Lucky for me the clerk was late closing down and she handled the the pick up for me. If she hadn't I wouldn't have been able to get the truck. Also next day when I went to return I couldn't get any reception . But you guys didn't charge me extra for it. So I appreciate that. Everything went smoothly enough considering the glitches. Just have them light the place up.
KATHLEEN C.The folks there were super helpful
GREGORY H.CS was great.
Richard S.Friendly staff, knowledgeable and easy transaction
Mark A.Organized and helpful.
MICHELLE C.The lady at front desk was very helpful and kind
ROSE A.They did a great job and really went out of their way to take care of us. Even when the timing of our move got messed up they made adjustments and made everything work out. Mandi was awesome!
CHRISTOPHER L.Fast, Helpful staff
Gage G.Welcome on a very professional level. Thank you.
Angela P.When calling and reserving equipment, it would be better for the caller to know what equipment is available. I had asked for a utility dolly, and there was not one available. I was using uhaul 1 way, so equipment was not rentable.
MARSHA E.Bring the rental closer to my location
John P.After an upsetting pick up this was a welcomed smooth drop off.
Craig L.Amanda is always so kind and answers all my questions. She has everything ready for me to sign so I never have to wait,
Rose P.This is the second time I've rented a U Haul here. The best service ever. The most recent on June 29, 2020, was excellent service, so very helpful, polite and knowledgeable.
LINDA C.She was awesome and helpful
SHAHRIAR G.Excellent service by the staff! Thank you for a great experience
JOHN P.Madie was awesome friendly and helpful. She actually made my day
John K.Mandy was very helpful, friendly & efficient!
janet P.Fuel gauge didn't work properly and initial indication of how much fuel was wrong. Be careful to check yourself. Went 7 miles and it cost 20)$ in gas and fuel level hardly changed in truck. Office gave me credit back. Just be careful to check and tell them
Shelley A.they charged me for a furniture dolly rental which I did not rent nor get and they charge for blankets that were on the floor from the previous user which they did not even check.
Robert C.Mandi was extremely helpful and knowledgeable. Great to work with her. ????
Tom S.Mandy made it easy
Kris M.The customer service we received was great. The truck was clean and in good condition. Thank you.
Kelley F.Takes too long to return a truck when there is no one there. Too stressful
Terence E.Both locations messed my time and days i was suppose to have the uhaul. The lady was rude about me returning it, because i told her i didn't know how to do the self return. I was very unhappy with the service i had recieved
HAILEY L.We requested a furniture dolly and it wasn't in the truck. It would have been nice if the orders were reviewed and had the right equipment inside seeing how I "rented" the furniture dolly for $14. What a disapointment.
Ashley D.Quick check in quick check out Great location
CLAUDIU A.Very happy with the set received there
Robert C.I am not from this area so I dont know anyone here to recommend although, I would if I did.
Cindy W.Process was unnecessarily made complex with stupid ideas to upload my photo I'd whilst I was standing in front of her. I needed the equipment for merely 4 hours but the lady stated I had to keep it for 24 hours
Samson O.Just provide an after hours number for drop off
Shaundra C.Thank you
Josue B.I was treated with great respect by AAA Mesa Storage Manager Ms. JENNY. She works hard to make sure everything is satisfactory for you! I have had my storage there for 5 yrs with great service.
Deborah S.Mandi was very helpful and awesome
Zach Y.Keep the same people there.
Gabriel R.Keep up good work
Ezequiel O.I had rented a truck from american storage and jenny helped me. She is awesome very professional and helped me with everything i needed.
Jennifer B.Jenny is great. Amanda(? Or Mandy?) not so much but we come back over and again for Jenny! Maybe someone should tell the other girl that she is getting paid for this......Smile! Talk! It sucks haven such a great experience when Jenny's there then such a downer one when she aint. Just gotta go when shes there I guess cause I wont go anywhere she isn't.
Brandon V.Nice and easy it was great.
leonard H.Very well run organization and appreciate how UHaul business was conduced at this site. I will rent from this site in the near future as we complete our move to our new home.
Paul M.Lady at customer service went out of her way to help us very friendly and helpful many thanks to her, Iam sorry I can't remember name.
Leonard G.