Customer Reviews for American Standard Multi Stg
(U-Haul Neighborhood Dealer)

951 reviews

25823 Hwy 160   Durango, CO 81301
(Across the street from Walmart)

(970) 247-7771

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 7/30/2022: Closed

Services at this Location:

Contact Us

(970) 247-7771

25823 Hwy 160
Durango, CO 81301
(Across the street from Walmart)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 7/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

valerie M. 
Rating:
4.0

Customer did not leave a comment.

Nancy Z. 
Rating:
2.0

The price was ridiculous. I needed the trailer for 8 hours and had to pay for three days. I felt like the app rushed me through the inspection process and unexpectedly had me approve the condition even though I hadn't really had a chance to assess for damage. There's no way in those tiny thumbnails to see what damage may exist. The location where I rented was filthy and the person who served me was kind of short with me and didn't really communicate as he (seemed to be? ) working through the uhaul check out process on his phone. If that was really the check out process, why not periodically prompt him to let me know what he was doing and thank me for my patience? Maybe he was just texting his mom or something? How would I know?

Joe A. 
Rating:
5.0

Customer did not leave a comment.

Nicolas A. 
Rating:
5.0

Customer did not leave a comment.

susan K. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
1.0

Our experience was not good. we booked 2 trucks and the locations were switched without email notification and then 1/2 before pick up we were notified that the location overbooked. They called with no solution. It was a stress not appreciated during a very busy event.

Briggen W. 
Rating:
2.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Excellent service! Everything was quick and easy.

Fritz K. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Quick and friendly!

Mary M. 
Rating:
4.0

Customer did not leave a comment.

STANLEY L. 
Rating:
4.0

Customer did not leave a comment.

Gunther H. 
Rating:
3.0

Customer did not leave a comment.

Camden G. 
Rating:
4.0

Customer did not leave a comment.

LARRY C. 
Rating:
3.0

Very tight towing a trailer

RAY P. 
Rating:
5.0

Customer did not leave a comment.

TAMMY C. 
Rating:
3.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

No improvement necessary. All was excellent and easy to rent. Thank you.

SANDRA F. 
Rating:
5.0

No improvements needed at this location.

SANDRA F. 
Rating:
5.0

The people were awesome and very helpful.

TONI ARRITA R. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

AARON C. 
Rating:
1.0

The vehicle stunk inside, it wasn't full of gas but I was required to fill it before retuning it, and when I returned it they tried to blame me for a dent that was already there. Avoid this place

CHAD N. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
4.0

Customer did not leave a comment.

MARTHA W. 
Rating:
1.0

Hire people, clean up the area and don't let drug addicts use the equipment for their personal car wash.

Amber A. 
Rating:
5.0

Customer did not leave a comment.

tony C. 
Rating:
1.0

The location was closed when I dropped off my truck, and there was no signage to indicate where the office was and how to drop off the truck. We had to hunt around for the office. The office is way in the back of the property...nowhere near the front entrance. Returning the truck very unintuitive and confusing. Adding a few good signs would significantly improve this whole process.

GLENN K. 
Rating:
3.0

Better signage to indicate where the drop-off is would be helpful. It was difficult to find at night.

Patricia O. 
Rating:
2.0

I arrived after hours to drop off. It was too dark and the office wasn't well marked or easy to find.

STACEY P. 
Rating:
1.0

Uhaul, as a company, sucks! Another super shitty experience in the books. I would recommend any resource besides uhaul if possible, even to my worst enemy.

LACY A. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
3.0

Make the app work, I wasn't able to pick up the vehicle the way the app described. The after hours representative told me “try the website and if that doesn't work then come back later” which was not at all helpful nor courteous. However the owner of the establishment Theresa was more than helpful and understanding.

RYAN F. 
Rating:
5.0

Customer did not leave a comment.

Joanna M. 
Rating:
3.0

It's basically a towing garage and repair shop, so it doeesn't have the "look and feel" of a shiny new UHaul location. But frankly that doesn't matter for picking up and returning a UHaul truck. The return place was perfectly fine, and the people were very nice.

DAVIDALAN T. 
Rating:
1.0

Smelly, dumpy little hole. Woman running the operation actually commented TWICE, loudly, that she would "ass rape" anyone who brought back any equipment that was damaged. She was crude, abrasive, and totally unprofessional. We couldn't wait to get away . Uhaul, you can do better.

Jane M. 
Rating:
2.0

The location was dirty with dust on merchandise for sale in the office.This is not what I've come to expect from U-Haul.

BILLY B. 
Rating:
5.0

Customer did not leave a comment.

AMY J. 
Rating:
4.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Great service and friendly

JOHN L. 
Rating:
3.0

Customer did not leave a comment.

STANLEY L. 
Rating:
1.0

The staff was incredibly unprofessional and rude, the facility and equipment were dirty, and instructions for return were not included. We had to wait 45 minutes for a truck I did not want, only to finally be given the trailer I specifically asked for when the truck never arrived.

SARAH R. 
Rating:
5.0

The agent who helped me was extremely well mannered and she walked me through the check out process and the return process. I had a problem with my phone during the return process and I left her a note explaining my problem. When I called this morning she informed me that she was going to call me that everything was good and she checked the vehicle in and all was fine. That was a relief to me. I will use that U-Haul dealer in the future when we move .

ARLAND P. 
Rating:
5.0

Picking up the truck using the phone was a little dicey as I had completed all the information in advance and yet the online person still needed to verify my information and required me to submit the name of another family member to rent the truck when U-Haul had my credit card information etc. it was stressful and unnecessary frankly. This had nothing to do with the U-Haul location and everything to do with the company.

James D. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

KERWIN C. 
Rating:
1.0

My reservation was changed last minute and I was not notified which completely threw a wrench into my moving plans. I originally made the reservation for 48 and then was told the day before my reservation that I could only have it for 24 hours.

Emma F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
4.0

Cost per mile is really high for local usage

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY E. 
Rating:
3.0

I had no problems with this site. I returned the trailer after hours. Just wasn't crystal clear where exactly to park the trailer. Otherwise no worries.

JEFFREY F. 
Rating:
3.0

The location was closed for the Memorial day weekend so all I did was drop the trailer. It worked fine.

MARK L. 
Rating:
4.0

My reservation and time were shifted completely from my original reservation. Not this location's fault, but very disappointing and inconvenient

TAYLOR A. 
Rating:
2.0

The place was grubby, muddy and weed-infested. Also, the office smelled of cigarette smoke, and the guest chairs were occupied, respectively, by a dog and a cat. That said, the help was quite commendable! We were allowed to shift our reservation forward without hassle. Thanks for that!

DIAN S. 
Rating:
3.0

Customer did not leave a comment.

KRISTIN S. 
Rating:
1.0

The truck was brought back with the same exact amount (I made sure) that I left Phoenix with. I got charged an additional 57 dollars. I feel like I got scammed. If I can avoid it I will not deal with this place again.

BRENDA F. 
Rating:
2.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

Customer did not leave a comment.

Ty P. 
Rating:
5.0

Customer did not leave a comment.

HENRIETTA D. 
Rating:
3.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

Jodey S. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
1.0

I have rented a pickup from these folks several times, but no more. This time, they charged me an extra fee for returning after hours (w/o QR code) when I actually returned it to them during their working hours, and on time.... she could not explain the extra charges and put up a smoke screen. This isn't the first time with this U-Haul outlet. I'll try anyone else at this point, but I won't go to this place (Basin Towing/Durango, CO)!

RICHARD F. 
Rating:
5.0

not a thing

ROGER W. 
Rating:
5.0

Have a 20 foot truck! Ha

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Very nice and professional people.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Dominika J. 
Rating:
3.0

I am sure that the owners of this facility have the resources to do some mud mitigation. When I have to go here, I am reminded of a developing country and a Mafia money laundering facility. The least that the underpaid employees can do is to wear masks as is the rule during Covid.

LORI G. 
Rating:
5.0

Customer did not leave a comment.

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
2.0

the road was very bad to get to the office, when I tryed to talk to them the next day they was right and I was wrong and hung up on me. I will never use this place again.

Thomas M. 
Rating:
1.0

I got charged for gas even though i left it where i got it. Very shady

JOSEPH C. 
Rating:
5.0

We were told when we made reservation that we could pick up truck at 8 AM and they didn't open until . 9 AM

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Annalisse S. 
Rating:
1.0

Ensure that outgoing equipment is road ready. Provide proper orientation and brochures. Require that all employees wear masks when interacting with customers.

Luis P. 
Rating:
1.0

When you email a client the location for Pickup, make sure it is the right location. Folks are busy and when already on the road, they dont need to be mislead. When I returned home I planned on dropping the trailer off next door as our property actually borders a Uhaul location. Instead, I get an email to take it to a location 30 minutes in the wrong direction. I feel like I'm getting worked over here. I did learn from the dealer in Peyton that I should have been able to return the trailer to any Uhaul dealer. I worked at a Uhaul as a kid, back then heads would roll over shenanigans like this. It'd be best if you took $50 off my bill.

BILLY B. 
Rating:
5.0

Above and beyond

Kasey W. 
Rating:
3.0

I came on a day that you were closed and it was a real pain to use the app and pick up and return the truck.

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

Penny F. 
Rating:
5.0

Customer did not leave a comment.

KASEY W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
3.0

Most employees were stoned. Impaired service. Had to reconnect safety chains

RONALD C. 
Rating:
3.0

Convenient location although returning trucks is tricky because of the layout of the site on a storage facility. The mobile check in/out process didn't work properly on the app, had to use the website, but that's not the fault of the location.

Maureen P. 
Rating:
3.0

The reason for my rating... Got the truck all loaded with no problem, didn't get out of the driveway and noticed a low tire, made it to the gas station to fill it to the recommended air pressure of 32 psi, noticed a bulge, so I let out some air. Didn't make it 15 miles from origination and the tire blew. It took 45 minutes to get a hold of roadside assistance 2 hours later, I was back on the road.

Kimberly G. 
Rating:
2.0

Service pick up great return not so great miscommunication lost in translation information about the product I have to paid things that it wasn't in place but overall not great

Gerardo L. 
Rating:
5.0

Customer did not leave a comment.

JAY C. 
Rating:
5.0

trailer was excellent, really liked ramp for loading.

Douglas Z. 
Rating:
4.0

There is a lot of U-Haul trailers and trucks here, so I definitely knew where it was, but it would be nice to put up signage direction people to the office location.

KRISTOPHER V. 
Rating:
5.0

Made the rental Easy-to-do.

Lori H. 
Rating:
3.0

Staff did not wear masks to minimize spread of COVID-19.

Lawrence E. 
No reviews have been submitted for this location.

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