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KATHRYN B
Customer Reviews for American Standard Multi Stg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It looks like they had a lot of equipment. I dropped it off after hours and didn't have contact with the staff at that time. I had left a voicemail reporting issues with the trailer to be fixed before they rented it again. They called back and were very helpful, providing me with the information I needed.
Charles jEasy to work with. My goto for Durango.
MICHAEL KGreat folks! Really appreciated their help & support. This was my 2nd trailer rental from them & will be back! Thanks. gt
Glen TPleasure to do business with!
PAUL BVery friendly & wonderful people 🙏
Byron TWe just dropped the U-Haul off ourselves during off hours. Used the app and it was very easy to follow.
STEPHANIE KThis location doesn't open until 9:30 where others open at 8:00 am. The office and location is a bit unkept but the equipment is in good condition. Owner is very helpful
Randal REverything worked out very well. Staff at this location were very cordial and patient. Great experience!
JIMMY SIt is a bit trashy at this location, and the staff wasn't there when I showed up. Fortunately, they called me to let me know I had arrived 30 minutes early, and they had my trailer ready for me. They were incredibly nice and helpful.
MICHAEL MEasy to work with and helpful.
NICOLAS MThe drop off location was beyond horrible. Only one person to help customers. The place was filthy, There aren’t enough words to describe the broken down vehicles, dirt, disorganization. The person who received the vehicle did listen and want the pictures I had taken of the dash lights I encountered during my trip.
RICHARD NI rented a flatbed trailer from Pagosa Springs. The day before the retail I was told it wasn't available and I would have to pickup a different type of trailer (car trailer) in Durango. I asked if I could drop it at Pagosa Springs when I was done. Your people said that it was Durango's only trailer of that type and it was only for local use. When I got to Durango, the Uhaul lot had 5 of these trailers. I also checked at the Pagosa Springs Uhaul lot after I returned the trailer to Durango and they had 4 of these car trailers. I was lied to by your agents. As a result, I had to drive to Durango twice in one day. I don't understand why your people would do such a thing. In the future, I will drive by the Uhaul lot and check for myself. Your people can't be trusted.
RANDALL HExceptional customer service. We were unsure if we would need a trailer in addition to our truck rental for our cross country move. Cody offered to bring a trailer to me if we determined during our packing of the truck we wouldn't have enough room. We ended up needing a trailer and within minutes Cody delivered it right to our storage unit!!
Harry CExcellent
Robert SFriendly, helpful and quick-to-respond staff. This is a very busy place, so there a lot of vehicles and trailers coming and going, with some tight circulation at times. But, staff are quick to make room to get in and out.
Carolyn SThe person receiving the trailer should be more customer-centric and professional: it doesn't take much additional time to clearly state to the customer something like: "no paper work is necessary at this end-point. I will be logging your trailer number into our system and you will immediately receive a confirmation email / text."
RONALD MThis wasn't the nearest location for us to drop off, but the communication and service we received from the staff at this location was A++. We will definitely choose this site again should we need local U-Haul services in the future.
Thomas CNo improvement is needed everything was excellent great customer service and quick service.
DARLENE LThe location is a bit crowded and dingy
Randal RTrailer lights don’t work. Staff was friendly and nice though.
William FExcellent service as always
DANIEL VThere was no antenna on the vehicle to pick up anything other than the strongest radio station. The Ford slimline is ok for maneuvering but the interior is cramped and not really designed for anyone over 5' 10".
DAVID GPick-up was quick and easy. The trailer was ready when I arrived.
Bradley WThe people are friendly and wonderful. Exceptionally friendly and helpful staff... very fair and excellent in all areas - But the facility itself is a disaster : rutty dirt road, not enough parking or turn around area. not enough directional signage, not enough night light, facility remind me of a scary movie. I love the people and will be happy to do business with them again, but they need to invest in their property. Thank You.
MICHAEL HAbsolutely the best in the biz. No complaints, just superior customer service and attitude all around. Highly recommend. Nothing but net.
MATTHEW HAll good!
MATTHEW REquipment was well maintained and staff were friendly enough. The location in general, however was very poorly maintained. Incredibly clustered, chaotic and dirty overall. There are a couple of cats that belong to staff who are very cute and friendly, however they played a little rough with my hand while I was trying to sign for the truck and I ended up with a puncture wound on my thumb. Altogether I was pretty nervous and put off by the experience but equipment worked well and I got all of my stuff moved.... that's a win I guess...
CHLOE VBoth pick up location was excellent and drop off was exceptionally excellent. The drop off location is always clean and very professional. pick up location could be cleaner and they could be there when they said I was supposed to. They were late showing up, which made me late starting.
STANLEY KComplete call-in reservation before customer arrives.
LESTER Mgreat customer service and people at facility are super nice and friendly
Cooper CThe location is not well marked, bad driveway leading up to it and no clear parking area for drop off.
Robin CVery friendly and helpful. Don’t change
Jessie SI dropped off after hours, so didn't engage with personnel
CURTIS BI just want to say that U-haul was extremely understanding and awesome. We had a situation arise and they were so cool about it. I really appreciate you guys more than you know. Keep up the good work. I will definitely use you guys in the future. You guys are awesome.
Leonard MThey were awesome!
Jonathan BEvery one of these trucks I rent has a check engine light on.
JOSEPH KSuper friendly and efficient. Would definitely use them again!
Pamela PThank you so much!! Sam
SAMUEL NNice people to work with. Good experience and would use them again.
Martha BGreat location and staff
mark pGreat place
Michael FDrop off went well, but uhaul app kept crashing and wouldnt work so the staff had to do the check in procedure the next morning anyway.
Seth LThank you
William K