Customer did not leave a comment.William B.
Customer Reviews for American Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Latasha M.
Great employee. She's really nice and helpful. Fast and great service. I will be renting from her againJOSEPH M.
Customer did not leave a comment.Desire C.
Return location was fine. Customer service has to help me change drop off location. Customer service at least was helpfulMike R.
Customer did not leave a comment.Rachel K.
Customer did not leave a comment.HOLLIS S.
Customer did not leave a comment.ARTHUR O.
More foot room, legs started to cramp up while drivingRICHARD K.
Customer did not leave a comment.BRADLEY B.
I was supposed to do an in person pick up at 9:00 a m, but worker didn`t show up until after 10:00 a m. I had to call posted number at location and wait for over an hour.arthur W.
Customer did not leave a comment.S M F.
Rented from them previously and always a good experienceWILLIAM M.
Customer did not leave a comment.DRAKE H.
Weren't open during pickup time, lady could hitch trailer had to call her sister to do it. Pushed My trip back tremendously. My arrival was supposed to be 1pm I made it three hours later. Customer service was mediocre until I spoke with Ben.Amber S.
Excellent service! I will do business with U-HAUL again! The lady that helped me was super nice!WILLIAM W.
Would have been nice for the original location to let me know they didn't have a truck sooner than the moment I arrived to pick it up.Mallory V.
Mileage rate high rental a u haul twice went in town area keep it for a couple of hours. I think could be a little cheaper for local areaDEMETRIS L.
Pamela at this location is extraordinary! She was very informative when it came to everything I needed to know! I will absolutely recommend this location to everyone that I know that needs renting needs!DANNY K.
I did a after-hours drop-off at this location with a 20' truck and a car carrier trailer. I had a difficult determining a place to park without blocking access to the self-storage. I eventually decided to use the space along the road under the billboard but since the property boundaries weren't clearly defined I had difficultly figuring where to park.Taylor M.
The online checking out of the uhaul system needs to be fixed.MILDRED B.
Customer did not leave a comment.stephen B.
Pamela is the best!! She went above and beyond to meet my rental need with smile on her face.CONNIE I.
Pamela is Awesome!!! Her customer service was excellent. She went above and beyond by staying pass her closing time to meet my rental need. Thank you again Pamela!CONNIE I.
Customer did not leave a comment.Rebekah L.
Customer did not leave a comment.DONALD M.
The lady who assisted me was very helpful and friendly. She went above and beyond means to help me. The downside of the rental was the process and finding an available rental within my area.michael W.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.MARC J.
Customer did not leave a comment.William M.
Best uhaul rental experience ever! Best customer service I have ever experienced.. if Uhaul wants to take this county in rentals send all your customers to this location. The owners care so much for their customers!Paul G.
The manager here was also knowledgeable and friendly. She did her job so well that it only took five minutes to check me out and send me on my way.HOLLIS M.
Customer did not leave a comment.MONIKA M.
Easy to use the vertual check inJOHN P.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.Kristen S.
Customer did not leave a comment.NICHELLE L.
Nothing the person did a great job!!SHELIA G.
Customer did not leave a comment.WILLIAM P.
Nothing the young lady was perfect her service was excellent.darrell G.
Customer did not leave a comment.Terry D.
Customer did not leave a comment.JOHN S.
Dropped off after hours and the process online was very confusing I did everything that was asked but it did not take my return but the person at American storage was very nice and received it in the next morningPhillip G.
Customer did not leave a comment.Timothy E.
Customer did not leave a comment.Mark E.
This location is very professional and well ranBruce L.
This is the best place to rent from in the area! Don't go to the other places. This lady will take very good care of your needs & will not delay your move in any way what's so ever. I needed a truck for two different weekends. The first weekend I rented from another place in the area. The experience wasn't pleasant & my move was delayed. The second weekend was very easy & wonderful. Thanks to this awesome location! I will never us anyone else.CRYSTAL C.
Customer did not leave a comment.Melissa M.
Pam is great..would rent there anytime!!JOSE M.
Customer did not leave a comment.SHERRY C.
Customer did not leave a comment.Norma Z.
Customer did not leave a comment.William R.
There was a miscommunication between U-Haul and American. American had closed due to a family illness, however After a phone call Pam Arrived in short order to do the rental!Glen D.
Customer did not leave a comment.BRUCE W.
Customer did not leave a comment.Valerie S.
Went to pick it up in Saks , AL and they had me down for Sunday , then he found me one in Weaver , Al and i get there and i wasnt in the system , she had a 15ft i think that was what it was , but i needed a 26ft . I took that one , then i get a call about 11:30 and the person wanted to know if i was going to pick up U haul on 2 Hwy 202 in Anniston , Al .. So it really wasnt a good day ..LARRY S.
I wish I could have dropped off in Jacksonville, location I specified when reserving.Jason S.
Customer did not leave a comment.Nathan W.
Excellent customer service and very knowledgeable.Wendy S.
Customer did not leave a comment.Jay P.
Customer did not leave a comment.Tracy A.
Customer did not leave a comment.Melissa C.
Customer did not leave a comment.ronald W.
No one was there when I dropped in the middle of the afternoonJohn S.
I had a great experience here after the UHaul place in Jacksonville messed up my reservation. At Weaver the lady who took care of us was so professional and made sure I had a good experience got me the uHaul we needed to move to our new home. I will recommend them to all my friends and family . I give them 5 stars .Natalie T.
Customer did not leave a comment.kathryn N.
Nothing I got good service at this locateronald W.
Customer did not leave a comment.Tariq S.
Personnel was very helpful.David C.
Customer did not leave a comment.Adam C.
Customer did not leave a comment.Stephanie H.
The location that I picked up the truck was not the one I expected when rented the vehicle. This caused some logistical problems. Everything else was great.Alfred N.
Customer did not leave a comment.Sharonda J.
I was charge for dollies that was not inside of the uhal.India H.
Customer did not leave a comment.Miriam T.
My â€œreceiptâ€ didn't come through until almost a month later. There were no charges or amounts listed (everything was 0), so it was pretty useless. I would like to have an actual receipt detailing the breakdown of what I was charged.Amanda H.
Everything was as expected and staff was very accommodating and professional.Tracie P.
Manager went out of her way to accommodate me.Roger V.
Customer did not leave a comment.Crystal H.
Customer did not leave a comment.Justin R.
Customer did not leave a comment.GREGORY W.
I had no problems it was a unique experience no hassles I was n an out in 15 minutes or less this is the service I wish I had everywhereDEREK C.
Customer did not leave a comment.Kendrick F.
Nice to work with and provided me more than I expected. Great experience.MICHAEL R.
Customer did not leave a comment.sokratis K.
just dropped it off - very easyRickey K.
Customer did not leave a comment.terry W.
Customer did not leave a comment.CHRISTOPHER R.
Customer did not leave a comment.Shanna J.
These guys were clueless how to rent a car dolly. They charged me $362.00 then explained the charge was high cause part of the charge is a "deposit." After talking to the regional manager she said my card wasn't charged any amount. So those guys couldn't even process my card right. Also, your site told me I was good to go based on the vehicles I filled out in the online form. So I go to pick up the car dolly the day of the move and she tells me "I can't rent it to you." So I had to scramble and talk to the regional manager and she hooked me up with a different type car hauler. It was a sad, miserable, unprofessional experience.Rick W.
Customer did not leave a comment.Janice S.
Customer did not leave a comment.Arnold H.
Friendly approach by the agent. Quick serviceenrique Z.
Customer did not leave a comment.ronald W.
Good to Go!.William R.
Customer did not leave a comment.Charles R.
Everything was ready and right on time. Perfect service!Doris R.