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Joseph Z.
Customer Reviews for American Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Noone there.
William C.It was over the holidays so I had no contact with anyone at this location. The lot is organized and clean for drop though.
Steve B.Double check equipment. My check engine light was on the entire trip.
Marvin G.Neat and clean
Wendell T.It's a good location but it's never no one there to talk to or see. I got them on the phone and was told to drop the equipment anywhere on lot at 2-3 pm in the afternoon. Someone should be there at least to give check in receipt for return in good and safe condition. I didn't get that. Other then that it was a great experience with the trailer.
Lamont W.Freindly always there always wanting to help hookup or load highly recommend this dealers
David L.The return location was closed on Saturday when I returned the trailer. Had to call Uhaul to find out what to do. Over all, that was pretty easy. No clear place to drop the trailer, so I picked a place that was out of the way.
Steve M.Was cussed out by uhaul employee after drop off. Will never do business with y'all again
Corey C.The lady that ran the place was nice but the first truck I rented was in god awful shape. The trucked stayed parked 15 hours of my 24 hour rental in my driveway waiting on a replacement. The U-Haul customer service team couldn't find a truck I found one one size up and they let me swap for no up charge.
Cole K.Staff was very helpful and efficient.
Mark S.Very courteous and helpful on-site assistant.
Stacy A.My LED in my truck bed didnt work so I had to use my flashlight on my phone. Excellent cab and experience in all though. No other complaints
Caleb B.Nothing. The lady was very friendly, very helpful. Love using this location.
scott A.Excellent experience!
Bryan R.I had trouble getting logged in and the operator was so very patient.
Michelle T.The dolly in the truck was different than the type I reserved and had a broken wheel. I was switched from a counter pick to 24/7 mobile pickup. The location is in a area with terrible service making it difficult to complete the rental process. I did call customer service and the rep I spoke with was very sympathetic. She gave me extended time on the rental due to time that was spent calling customer service. She was very pleasant.
Melissa D.Check engine light and service tire monitor system notice. I was advised to not worry about it. I did not feel safe while driving. I talked to God more on this trip than I did all week. Never saw the initial odometer due to error message on dash. Was not told the truck was due back in 4 hours until after paperwork was printed. I paid more this time than I did for a full day.
Jasmine M.Nothing, You shouldn't change a thing.
Byron C.The lady who helped us was courteous and attentive in the return process, particularly in eliminating the charge for the hand truck which the Oxford MS facility didn't provide.
William H.Very easy
Vicki W.Nothing , everything was excellent
Rebecca J.Friendly staff. Very easy checkout and return. Great service. Will definitely return to this location in Weaver when I need a U-haul!
KIMBERLY D.The lady in the office is ALWAYS AMAZING and handles everything professionally
DANNY K.Very friendly and helpful
James R.The 15 ft truck I rented did not run well. It was clean and my experience with the owner was good. However, that truck needs mechanical attention. It ran very rough with the check engine light on the entire time I drove it.
Jeffrey R.Arrived on time for pick up, but pick up was delayed because I could not get the key for no representative was available.
Charles J.The service was excellent.
Ralph R.Immediately greeted by onsite personnel. Had trouble checking in online but staff was able to help right away.
Mamie G.Called to drop off trailer. Closed (at 2.30 pm ?) said to drop by other. Next day called to confirm received & left message. 2 Hrs later got call from L&R asking about my return. Told them ret to Am Storage. Called back & voice mail box is full. Call UHAUL direct & KIMBERLY called AM Storage & said they were at lunch (11.15 am) and would complete order when returned to office. Said would email me confirmation. Nothing sent. Very unhappy with UHaul Am Storage.
charles M.Get you website in shape. It is the worst i've ever had to deal with. It was so bad that i gave u and went to a location to talk to a human. Pamula was the rep/employee/operator. Even she had trouble dealing with ur website. Its too complicated, too bloated with trying to get u to add on inessential items, and is inflexible with changing items. Its makes renting from u people impossible.
Derek J.Rental was smooth and self pick up/ return is awesome !
Dexter P.The staff person was on time, quick , friendly and got us out the door quickly. Check in digitally if you can, it speeds up the process.
Adam H.I always love doing business with uhaul! They're the top moving company in my opinion. I originally opted in for self check-in on because it was a holiday (Memorial Day) but the salesperson went over and beyond in making sure she was present for the procedure. She was very prompt and quick in assisting me. She contacted me after I wasn't there at my appointed time and even stayed late to make sure my transaction was successful. Definitely give this location 5 stars!!!!
Ebonee W.Great employee. She's really nice and helpful. Fast and great service. I will be renting from her again
JOSEPH M.:)
James P.Return location was fine. Customer service has to help me change drop off location. Customer service at least was helpful
Mike R.More foot room, legs started to cramp up while driving
RICHARD K.I was supposed to do an in person pick up at 9:00 a m, but worker didn`t show up until after 10:00 a m. I had to call posted number at location and wait for over an hour.
arthur W.Rented from them previously and always a good experience
WILLIAM M.