Customer Reviews for American Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Storage

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WILLIAM P.
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Customer did not leave a comment.

darrell G.
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Nothing the young lady was perfect her service was excellent.

Terry D.
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JOHN S.
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Phillip G.
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Dropped off after hours and the process online was very confusing I did everything that was asked but it did not take my return but the person at American storage was very nice and received it in the next morning

Timothy E.
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Mark E.
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Bruce L.
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This location is very professional and well ran

CRYSTAL C.
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This is the best place to rent from in the area! Don't go to the other places. This lady will take very good care of your needs & will not delay your move in any way what's so ever. I needed a truck for two different weekends. The first weekend I rented from another place in the area. The experience wasn't pleasant & my move was delayed. The second weekend was very easy & wonderful. Thanks to this awesome location! I will never us anyone else.

Melissa M.
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JOSE M.
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Pam is great..would rent there anytime!!

SHERRY C.
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Norma Z.
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William R.
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Glen D.
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There was a miscommunication between U-Haul and American. American had closed due to a family illness, however After a phone call Pam Arrived in short order to do the rental!

BRUCE W.
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Valerie S.
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LARRY S.
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Went to pick it up in Saks , AL and they had me down for Sunday , then he found me one in Weaver , Al and i get there and i wasnt in the system , she had a 15ft i think that was what it was , but i needed a 26ft . I took that one , then i get a call about 11:30 and the person wanted to know if i was going to pick up U haul on 2 Hwy 202 in Anniston , Al .. So it really wasnt a good day ..

Jason S.
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I wish I could have dropped off in Jacksonville, location I specified when reserving.

Nathan W.
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Wendy S.
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Excellent customer service and very knowledgeable.

Jay P.
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Tracy A.
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Melissa C.
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ronald W.
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John S.
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No one was there when I dropped in the middle of the afternoon

Natalie T.
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I had a great experience here after the UHaul place in Jacksonville messed up my reservation. At Weaver the lady who took care of us was so professional and made sure I had a good experience got me the uHaul we needed to move to our new home. I will recommend them to all my friends and family . I give them 5 stars .

kathryn N.
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ronald W.
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Nothing I got good service at this locate

Tariq S.
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David C.
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Personnel was very helpful.

Adam C.
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Stephanie H.
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Alfred N.
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The location that I picked up the truck was not the one I expected when rented the vehicle. This caused some logistical problems. Everything else was great.

Sharonda J.
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India H.
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I was charge for dollies that was not inside of the uhal.

Miriam T.
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Amanda H.
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My “receipt” didn't come through until almost a month later. There were no charges or amounts listed (everything was 0), so it was pretty useless. I would like to have an actual receipt detailing the breakdown of what I was charged.

Tracie P.
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Everything was as expected and staff was very accommodating and professional.

Roger V.
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Manager went out of her way to accommodate me.

Crystal H.
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Justin R.
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GREGORY W.
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DEREK C.
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I had no problems it was a unique experience no hassles I was n an out in 15 minutes or less this is the service I wish I had everywhere

Kendrick F.
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MICHAEL R.
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Nice to work with and provided me more than I expected. Great experience.

sokratis K.
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Rickey K.
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just dropped it off - very easy

terry W.
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CHRISTOPHER R.
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Shanna J.
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Rick W.
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These guys were clueless how to rent a car dolly. They charged me $362.00 then explained the charge was high cause part of the charge is a "deposit." After talking to the regional manager she said my card wasn't charged any amount. So those guys couldn't even process my card right. Also, your site told me I was good to go based on the vehicles I filled out in the online form. So I go to pick up the car dolly the day of the move and she tells me "I can't rent it to you." So I had to scramble and talk to the regional manager and she hooked me up with a different type car hauler. It was a sad, miserable, unprofessional experience.

Janice S.
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Arnold H.
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enrique Z.
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Friendly approach by the agent. Quick service

ronald W.
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William R.
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Good to Go!.

Charles R.
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Doris R.
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Everything was ready and right on time. Perfect service!

Phillip W.
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John S.
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The two ladies that worked there provided superior customer service. They were friendly, professional, and had product knowledge. These two ladies should be either working at your corporate office or the main U-Haul dealer for the Anniston area. They far out class any dealer that I have rented a U-Haul from.

dennis W.
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Acacia W.
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Christie W.
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Ralph R.
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Great Service

Ralph R.
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Great Service

Matthew C.
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Dawn B.
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Benjamin C.
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Burt E.
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Greg E.
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excellent customer service; personable, professional, no wait and everything was delivered as promised.

Nathan W.
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angel W.
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HEATHER K.
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Philip P.
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I was told one. Price then hide to pay more I understand I used the. Moving pads and that was 10.00 dollars that wood have made it 90 dollars. I was told. 80.

Dennis M.
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Put flags on the back

Johnny B.
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Keep up the good work??

Diane C.
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Pamela Rowland was a joy to work with. Her customer service was exceptional.

Donald T.
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Great service

latosha M.
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Customer did not leave a comment.

Angela H.
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The women working was very friendly very very good with customer service. She is an asset to represent the Company.

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No problems at all. The lady who took care of me was very professional!

Jayden W.
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joshua G.
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Very friendly and attentive! Such a sweet lady! We lived it!

thomas H.
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Doug B.
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Kameshia S.
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Monique B.
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The lady that assisted me was organized, professional and thorough. It was a very easy and pleasant transaction.

sister mary J.
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The lady that helped me was friendly and very helpful.

Amy E.
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Excellent customer service! These people went above and beyond to help their customer. I am so appreciative!!

Acacia W.
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Customer did not leave a comment.

Paul S.
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The truck was not well maintained. The parking brake light was on before I left the location. I was told it was a faulty sensor. Before I returned the truck, the check engine light came on. The steering wheel had a quarter turn of play in it. Worst UHAUL truck I have ever rented.

sharmine J.
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Ms Christin was professional and friendly. She explained everything to me in full detail. Gave great customer service!!!!

Brenda J.
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Everything was Wonderful

Addie K.
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The owners were very polite and nice.

LAURIE M.
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William W.
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Pamela was very customer service oriented. Very much appreciated.

Margaret B.
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DOUG M.
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Very helpful and professional. Would recommend to everyone

megan H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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