Upon returning my rental I was told i did not fill the gas enough. I was told at pick up to take a picture of the gas gage and fill to comparison and take a pic before after you fill up to return. Although the gage was exactly the same the guy was like sorry tou owe 15.00 more in gas and I have to bill you. He said the pics are the same but rhe read9ng says ypur short. Then what tell us to take pics at pick up and drop off. I found this experience misleading.
Denae J
Customer Reviews for Rose Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was been overcharged and no refund of the excess charges yet
ABIDEMI AIf possible have a van or pickup available
Sam CPerfect service with a skilled communicator agent.
MBODO GYou did amazing..
JAMIU ADrop-off was simple and hassle-free. Staff were polite and helpful, and the process didn’t take long. The location is convenient, though it could benefit from clearer signage to make it easier to spot for first-time customers.
A SVery nice employee
NAYANKUMAR KI am not satisfied with my experience. Due to our limited English knowledge, the staff did not clearly explain the rental terms such as late return policy, fuel requirements, rental hours, and the overall rental process. When I returned the vehicle, I was charged a significant amount that I was not aware of in advance. I felt this was unfair and I left very disappointed.
ALI HGreat experience. Thanks
SARDER HU haul was dirty, trash in the cabin. Had to take the keys and throw the trash out myself. During drop off Their laptop was not working which just dragged on the whole procesd
KRISHAAN BIt was fun & Good expriennce.
MANINDER SI was overcharged for a safemove but I did not even opt it in
CHIRAG MThe truck was very dirty and full of mud.
CHIRAG MHad a very unpleasant experience, starting off with vehicle unavailability message just 1 hr prior to the pickup time and then being told nothing can be done, further was re routed to another location for vehicle pickup and had to log extra Km’s because of that with no compensation provided.
RACHIT M100%
arion f