Customer Reviews for American Store & Lock #3

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Store & Lock #3

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Morgan D. on

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Tiffany J. on

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Alisha is friendly and very helpful!! Thank you for everything!

Crystal H. on

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Nothing! The lady and young man were the sweetest, kindest and most informative I’ve ever encountered when renting a truck. Just period per the sweetness and kindness. Really made my day considering I was moving in Christmas Eve.

Manuel F. on

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Extra friendly

MERRILYN A. on

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Carlos V. on

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Thomas C. on

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I had a pleasant conversation with the Woman who handled the rental but, unfortunately, I didn't catch her name. The process was quick and the location is extremely convenient to my house. I'll be using them again.

Rebecca P. on

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Bonnie L. on

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Dyon O. on

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John W. on

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All Good! Thanks for the quick and easy rental

Janice G. on

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Checking the overall condition of the truck was tedious, though efforts have been made to “put it more in the customer’s control.” For me, physical paperwork was easier & less time consuming. The pictures was the most major holdup, as I was not able to see marked damages when zooming in on the picture. Also, there needs to be enough “x” stickers to mark damages. There were a total of three at the time of my renting, and more were needed. Overall, these inconveniences did not dissuade my future rental possibilities at this location. Maybe by that time some improvements will have been made.

Lawrence K. on

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Calvin C. on

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Nothing keep up the excellent work

Najat T. on

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This location is INACCESSIBLE outside of business hours so I was 3 hours late on my move. I booked this to be picked up at 9 am. We didn't get it until after 11 am.

Kevin B. on

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Nothing extra needs to be done.

Stephanie J. on

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LaTonya J. on

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There is nothing I would change.

Adrian S. on

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I was sent the run around all day. One location wasn’t even a uhaul location. This location gate was closed and it was no light out there

Gentia N. on

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Returned U-Haul wasn’t checked in nor had verified from lady that wasn’t supposed to be on property. Due to her being on workers comp. she didn’t check it in the next day a gentleman did and charged me for gas when I have proof of replacing gas. Before returning the U-Haul when I called to speak with her she advised me to complain and dispute with corporate. Will never return.

Michael E. on

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Great Service!Highly Recommend very helpful!

Stefan B. on

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The two women working at this site were extremely friendly and helpful, and even offered water on this very hot and humid day.

timothy F. on

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Alisha and Lance know their stuff , they are a one stop shop with storage, parking and U-hauls I got everything I needed in one place

KURUVILLA K. on

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The operators at this location was very friendly and efficint.

ANDREA G. on

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Alishia and Josh were great. They were very helpful, professional, knowledgeable and kind. Thank you for all of your help.

Sherryl S. on

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My first time experience, and it was wonderful.

Thomas Z. on

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The young man who checked us in was very helpful and patient with my trailer backing skill and even gave a few pointers!

Ken R. on

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Todd B. on

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DEMETRIUS B. on

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ANDREA G. on

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The staff was very nice, professional, personable, and very friendly. Thank you so much

Micael B. on

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The agent looked very unwelcoming, she was uncooperative with our needs for equipment(dolly,pads etc). Also her rude phone technics Are deterring for business & constantly hanging up on customers was evident while I was in the office.

Alexandria D. on

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Everyone at this location was extremely friendly and helpful. They made the rental process easy and answered any questions I had.

Robert B. on

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The customer service at this location was the best I had received at a rental place. I would go there again and would suggest to others to use this particular U-haul facility.

Jameilyara M. on

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Give accurate costs for gas used. We were scammed. They doubled the quoted total price because of the price of gas they insisted was needed to refill the tank is inaccurate

Jacqueline W. on

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The over all customer service was great however I was annoyed that by the time I drove to my house and then drove about 2 miles to the storage unit the fuel light had already come on as the truck only had 1/4 tank of fuel. However it was addressed and was handled promptly

Christopher B. on

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Everyone at the facility was polite and extremely helpful. I will highlyrecommend them.

Kerone P. on

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We had an exceptional experience. The processing time in and out was super fast! The staff was great. They were very helpful and accommodating. I would use this location again!

Yolanda C. on

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Will B. on

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Maykel D. on

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John S. on

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fredrick S. on

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No complaints. Alisha is an excellent manager

Horacio E. on

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Upon completion of the trip, I had to report a considerable wheel vibration possibly due to a lack of front wheel alignment or balancing.

rayshawn P. on

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Ensure trucks are onsite and guaranteed for people during a reserved pick-up. Upon initial arrival, our truck wasnt there cause someone didnt drop theirs off in time for us. Time is money and we were told we'd have to pick up at a location farther away from us at 2pm when our reservation was for 930am,..thats a huge time difference. Some people hire movers, have to leave town, have deadlines they have to meet and this inconvenience put us behind alot during out move. moving is stressful enough in its own, U-haul needs to not make it anymore stressful for something as simple as us picking up a truck

Dennis L. on

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JOE D. on

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n/a. excellent experience. Always will keep coming back.

pavel S. on

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KEVIN S. on

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Best experience ever will be back to do business with thi location

James B. on

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Motees C. on

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Matthew B. on

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The operations was severely impacted by system issues with the locations computers.

Michele C. on

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JOE D. on

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n/a been a returning customer for years.

Jesse A. on

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Great Customer Service. Will use again.

Sahil T. on

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Please look into the issue and i see charges that were unexpected Please have management reply Thanks

Larrien A. on

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Kimberly D. on

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Derrick E. on

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Joseph F. on

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Alisha was extremely helpful and a pleasure to deal with.

Anna D. on

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Everything was wonderful and I was charged less than the estimate. Extremely happy with my experience.

Kaley C. on

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Corporate should let their stores know that uhaul hold $300 on prepay cards. Not only was it not on my receipt, the people in the store had no clue so they told me $100 deposit. When people move they spend alot of money and $300 vs. $100 is HUGE for some of us. It may mean not having power for a week because you held that money up! And did it without anyone's knowledge. VERY SNEAKY UHAUL!!!! I WON'T USE UHAUL AGAIN BC OF THIS .

Jonathan S. on

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Michael H. on

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I would like to say that, although the location that I ended up picking up from was great, I was extremely disappointed and frustrated with my experience. I opted for a mobile pickup originally. It did not work wasting about two hours of my time which is pretty important while moving and costing me an estimated $20 extra dollars, which again is important while moving. I rented a truck to make things easier, not to cause a hassle. Nothing was even offered to make this experience better either. I will say that the woman at this particular location was pleasant and accommodating.

Carl S. on

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Na

JOE D. on

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n/a.. excellent experience

Mario D. on

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FARRIS H. on

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Alisha was really great to work with!! She handled all the paper work so quickly and we were on our way. She gets an A+ from us.

Larry N. on

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This family run business is excellent. The people are friendly and very helpful. Can't go wrong with this business.

james D. on

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Attendant was very pleasant and helpful and answered all questions!

JOE D. on

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n/a. Experience was Excellent.

Dustin F. on

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Florence C. on

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Pedro G. on

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Excellent customer service

Yolanda R. on

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Alisha was super helpful and friendly. I was in and out fast and the process was simple and easy. I'll definitely be back at this location and recommend to my friends.

Lou V. on

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Martina H. on

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20 foot box truck was very nice and easy to drive. Customer service was great. Very pleased.

Mark G. on

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Nice staff

Debra C. on

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There is nothing that need the be done, the staff is outstanding Alicia is amazing!!!!

Charisse M. on

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Ryan R. on

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william P. on

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Staff was friendly and helpful. I will go to this Location for all my moving needs.

Denise H. on

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Emanuel D. on

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Robert S. on

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Kevin W. on

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Easy in and out and great customer service.

Brittany L. on

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CORY F. on

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deneen C. on

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randie G. on

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tianna L. on

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The employees took their time to explain the rental contract and find a truck that kept my needs. Great customer service!

Anthony M. on

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Ivan A. on

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you need competent employees

Tony W. on

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Stephen M. on

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David F. on

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The mother and daughter team at this location were really nice. They got us in and out in a matter of minutes. I would definitely recommend this location just for the customer service.

Norman F. on

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One of the best U-Haul rental experiences I have had! ??

Mark M. on

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Kayla W. on

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One area of improvement would be to make sure that the confirmation email has the correct address. I went to the address I was given and was then told that I had the wrong address upon arriving. Other than that every person that I dealt with was very pleasant.

Jasmine E. on

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Customer did not leave a comment.