Customer Reviews for American Store & Lock 3
(U-Haul Neighborhood Dealer)

879 reviews

9833 Newell Hickory Grove Rd   Charlotte, NC 28213

(704) 599-9694

Hours

  • Monday
    10 am–5 pm
  • Tuesday
    Closed
  • Wed–Sat
    10 am–5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(704) 599-9694

9833 Newell Hickory Grove Rd
Charlotte, NC 28213

Services at this Location:

Hours

  • Monday
    10 am–5 pm
  • Tuesday
    Closed
  • Wed–Sat
    10 am–5 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dominic M. 
Rating:
5.0

The equipment was clean and the representative was nice

Jerry T K. 
Rating:
5.0

I always use this uhaul location,Alisha is a beautiful person with wonderful customer service and values her customers

ALETTA B. 
Rating:
5.0

Customer did not leave a comment.

Tynise B. 
Rating:
5.0

Customer did not leave a comment.

Latoria C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHLAMONT H. 
Rating:
5.0

None

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

Julie E. 
Rating:
5.0

Customer did not leave a comment.

Vaishnavi K. 
Rating:
4.0

Customer did not leave a comment.

mychell R. 
Rating:
3.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY A. 
Rating:
5.0

Alisha was awesome and super helpful.

Brenna J. 
Rating:
5.0

Customer did not leave a comment.

Sidiqah B. 
Rating:
5.0

Keep up the good work!!

Keira M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

The gal that works the front office was extremely helpful and efficient with this process. I enjoyed working with her and will be a repeat customer if ever needed again in the future.

jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Adrion A. 
Rating:
5.0

Customer did not leave a comment.

Lawrence P. 
Rating:
5.0

Nothing. Stellar customer service. Even stayed late so we could get there, and got what we needed to fnish a job same day! Thanks!

Genevieve B. 
Rating:
5.0

Alisha is great!!! Thank you for serving our community!

Debra C. 
Rating:
5.0

Esta bien la atención

Victor N. 
Rating:
5.0

Customer did not leave a comment.

JACK H. 
Rating:
5.0

Customer did not leave a comment.

MARQUITA W. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
1.0

The lady was really rude and treated me as less than human… I think I know why

Ricky J. 
Rating:
5.0

Very good experience. M& J Auto team was exceptional Thank you

NARESH V. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
4.0

Only brief issue we had was a last minute cancellation the day of without a call or email to notify but this was resolved and the business was more than helpful once we got re-booked.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

tanya F. 
Rating:
4.0

Customer did not leave a comment.

Alex T. 
Rating:
5.0

Customer did not leave a comment.

Franklin M. 
Rating:
3.0

Customer did not leave a comment.

Lolita T. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
3.0

Customer did not leave a comment.

Lamont C. 
Rating:
5.0

Great customer service. Would definitely recommend this location. Will go back if I ever need to rent another trailer or truck.

Jill G. 
Rating:
2.0

I was not able to get my truck at the place I reserved it for. UHaul can't find my order due to some glitch and I have to make an other reservation and go to a different location which is far away . It's waste my time and miles for no reason . This is what makes UHaul not recommended for others to use. Not fair at all

Mahesh G. 
Rating:
5.0

The customer service & experience was excellent!

Tracey G. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Carmen E. 
Rating:
3.0

Customer did not leave a comment.

Sinqua A. 
Rating:
5.0

Customer did not leave a comment.

Ashritha S. 
Rating:
5.0

Employees very polite and helpful... thank you

tammy R. 
Rating:
5.0

Customer did not leave a comment.

Franklin D. 
Rating:
3.0

Customer did not leave a comment.

Tavares S. 
Rating:
5.0

Customer did not leave a comment.

Christian R. 
Rating:
5.0

Customer did not leave a comment.

Tory S. 
Rating:
5.0

No suggestions really, awesome service

manikilim B. 
Rating:
5.0

Location was excellent. Staff was quite friendly. Please Steam clean the U-Haul next time though. The cup holders were nasty and sticky.

Raghul Balaji S. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

DITANYAN P. 
Rating:
1.0

Location was ok, not the intended pickup location that I had scheduled a month in advanced. First person I talked to extremely rude and very much it is what it is mentality. Tried to move past it even after the next person I talked to seemed to not give a damn but I had a tight schedule and had to get my move done. Picked up the truck and in stop and go traffic in 95 degree heat found out the AC didn't work. The steering was more of a suggestion and the truck was all over the road. I would have gone elsewhere and paid triple to avoid the customer service or the lack there of and gotten a better product. The only reason Uhaul got my business is because my family has used them for 20 years or so. It seems Uhaul is not the same company it once was. It's a miracle they are still in business.

Thomas Q. 
Rating:
3.0

Make sure the trucks don't have anything wrong with the fuel replacement due to i replaced the fuel to full and I still was charged for fuel. The gas tank kept clicking at the pump and would not take any more gas. I even called the company twice and they did not answer the phone and I have not been contacted back for an explanation. This is bad business. But I have learned my lesson never again

Tatanisha R. 
Rating:
5.0

None

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

The personnel was friendly, amicable, and helpful.

Gustave F. 
Rating:
5.0

Everything was much better then I tought before. 5 stars in the equipment, service and customer attention. Thank you, thank you

sinar C. 
Rating:
5.0

Customer did not leave a comment.

CAMILLE D. 
Rating:
5.0

My experience was awesome! I can't remember the lady's name that assisted me at the Newell/Hickory Grove location but she was extremely down to earth and helpful, such a sweetheart! Made my experience a breeze, especially since I hadn't rented a uHaul in like 500 yrs lol SO many things have changed, and she really made it quick and easy, will absolutely rent here again in the future if I need to!

Kimberly P. 
Rating:
5.0

Everything went great. Very informative and assisted with all questions and concerns.

Stanna M. 
Rating:
5.0

Simply the most professional and best service I have ever had period. Thanks for the super service and the help provided.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

Karen N. 
Rating:
5.0

Alicia is always super helpful.

Nakisha R. 
Rating:
3.0

While difficult I understand it would be nice to pick up equipment at specified location in original reservation.

Charles R. 
Rating:
5.0

The agent was very knowledgeable and professional.i would definitely use this site again for my rental needs.thank you U-Haul for the experience.

Vernon C. 
Rating:
5.0

Great customer service, very helpful with the service I received. I will tell others about my visit. Thank you for all your help

Gina C. 
Rating:
5.0

Customer did not leave a comment.

ROSETTE H. 
Rating:
4.0

Customer did not leave a comment.

Connie P. 
Rating:
5.0

N/A

KATONJUA J. 
Rating:
1.0

Let customers know what the charges are. I had the truck for two days, dropped it off a whole day early and was charged for dropping it off after hours. I was also charged for the truck being empty which it wasn't and I picked up the truck with less than a quarter and they charged me another 30 for it being less than a 1/4. Horrible customer service at the Charlotte location where I dropped it off was constantly spoken over when asked to be explained the charges. Never got an email of the drop off and the email they sent it to isn't a email of mine or one that I gave them.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Dahlia G. 
Rating:
5.0

The UHaul worker helped me swap out my rusted stuck hitch and hooked up the trailer. Very helpful and pleasant. I had made arrangements for the uhaul online the night before and had no difficulties when I arrived, Great experience.

Joan K. 
Rating:
5.0

Customer did not leave a comment.

Sheri H. 
Rating:
5.0

Great quick service. I was helped although I was 20 minutes early. The lady at the desk made it easy.

VANESSA P. 
Rating:
5.0

The lady working in the office was great i will definitely visit that location again.

JESSICA G. 
Rating:
4.0

Customer did not leave a comment.

TAIRENCE B. 
Rating:
5.0

Customer did not leave a comment.

ALEXIS C. 
Rating:
1.0

The truck I have the contract for did not start up. I never received any information on the actual truck that was given to me but my card is being charged 131 dollars for a 50 dollar rental. I said to the lady this truck dont have the same gas or mileage she said it's ok and waived her hand to go ahead. I knew it would be a problem at that point.

Tamisha C. 
Rating:
3.0

Since it was holiday the entire driveway was full with return vehicles. Should plan out for these situations in a better way

Dintu J. 
Rating:
5.0

Customer did not leave a comment.

CHARDAY C. 
Rating:
5.0

Customer did not leave a comment.

JOHNCALVIN R. 
Rating:
3.0

Customer did not leave a comment.

Shatara W. 
Rating:
5.0

Get the trucks professionally cleaned because it was clammy sticky and dusty

LaMetrice D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

She was great , personable and knowledgeable

MONCHERI C. 
Rating:
5.0

Alycia has it all handled,she is amazing and knowledgeable

ETTUAN L. 
Rating:
5.0

Customer did not leave a comment.

KAO Y. 
Rating:
4.0

Availability of more pick up trucks. Also the driver seats in the uhaul cargo truck are the most uncomfortable seats in the world. This location has always had what I need it.

Mark Anthony J. 
Rating:
5.0

Customer did not leave a comment.

BOBBY J. 
Rating:
5.0

Continue the Excellent Service you provide. Thank You for your services!

RACHEL K. 
Rating:
4.0

The electric fence right next to the truck parking location is slightly terrifying but otherwise, it is a great location

BRIAN H. 
Rating:
5.0

Have more gas in it when we pick it up

KLANEECE T. 
Rating:
1.0

Unit was dirty with chip crumbs in cab. Told staff before leaving. Charged extra day even though it was returned ontime. Staff opened rental when returned and told me the beginning mileage but did not close out for an hour. Mileage total was 3mi. I left my house at 3:35pm. Takes more than 5min to get to rental location. Currently in dispute.

HALLEMAH U. 
Rating:
4.0

Customer did not leave a comment.

Tierra F. 
Rating:
4.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

I just keep coming back...

TASHA G. 
Rating:
5.0

Customer did not leave a comment.

KAYLA G. 
Rating:
5.0

The lady at the front desk who helped me with rental was very courteous and helpful

JUSTIN P. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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