Customer Reviews for American Store & Lock
(U-Haul Neighborhood Dealer)

1193 reviews

3815 Matthews Indian Trail Rd   Matthews, NC 28104
(2 miles from 485)

(704) 821-9692

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 821-9692

3815 Matthews Indian Trail Rd
Matthews, NC 28104
(2 miles from 485)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BOJANA K. 
Rating:
5.0

Easy, fast and close to 485 and 74! Great customer service

NOELLE K. 
Rating:
3.0

First off the drop off added about 15 miles that we had to pay for. 2nd of all the drop off location had so many uhaul trucks there we had to leave the truck in the entrance of the drive way.

BEVERLY A. 
Rating:
5.0

Customer did not leave a comment.

Mario H. 
Rating:
5.0

Great customer service, the truck was super clean, will definitely recommend to a friend

BATIR A. 
Rating:
5.0

Lance was super to work with. I can't say enough for his efficiency, professionalism, and helpfulness. Only improvement I can see is that he needs a nice, new office--he deserves it!

PATSY N. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON J. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Jansen T. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Absolutely amazing. He was extremely sweet and very helpful with the check in process. He even had everything already ready for me to pick up. Would definitely go here again and recommending to everyone.

Myriah P. 
Rating:
4.0

Customer did not leave a comment.

MITCHELL M. 
Rating:
3.0

Lance was excellent. His cheerful attitude and professionalism made a stressful moving day much more enjoyable. He really has excellent customer service skills. Thank you!

LAURA P. 
Rating:
5.0

All good. Very nice people.

MARLON L. 
Rating:
5.0

Everything is quick and easy!

Sheila P. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

RANDALL G. 
Rating:
5.0

Everything was great

JOSEPH E. 
Rating:
5.0

Customer did not leave a comment.

Mikey B. 
Rating:
5.0

Nothing

Kelly P. 
Rating:
1.0

To many complaints to put on here. Terrible experience.

LARRY V. 
Rating:
3.0

Lance was a great help when I needed a truck in short notice. Truck was clean and ready to go and worked very well. The unpaved lot where the truck was located was a bit messy after recent rain.

JAMES C. 
Rating:
1.0

Worst uhaul experience ever. I think I may change to 2 men and a truck next time that is how bad it was. When I arrived it was 8:50 AM and the website was not recognizing my phone number. I walked down to the trailer that is the office for this location. The blonde larger built woman had just gotten there and I was explaining that the website was not recognizing anything, she said none of her systems were up yet and I had to wait until 9 when they opened.... in 10 mins....I asked her if she could put her mask on in the middle of the conversation (per roy cooper NC governor's laws you must wear a mask in public and we were within 3 feet of each other) she said she didn't have a mask on her... how do you not come to work without having a mask? She didn't even apologize for not having one. I told her I would go outside and talk to the maintenance manager if she didn't have a mask. This tall black man was a little rude and didn't seem to want to help me at first but at the end of the conversation helped me more than the woman did -- he ALSO did not have a mask. I walked up to get my key because my online check in finally took my phone number and I was sent to a chat link with a uhaul rep to assist me. Mind you at this point I had been outside for 20 mins in 32 degree weather..waiting to get into this truck because your employee didn't own a mask and was in the uhaul office. NEXT I finally got in the truck and it was disgusting..... There was coffee syrup everywhere on the dash and sunshades, there was some mystery liquid all over the heads and there was mudd in the bottom of the drivers side AND there was a missing air vent. SOO not only did no one wear masks, I had to wait forever to get into the truck even though I paid the night before, I also was given a truck that was dirty not cleaned and clearly on its last leg. I feel scammed for had paid $136 for this service.

Mckensie J. 
Rating:
4.0

Customer did not leave a comment.

mike G. 
Rating:
4.0

Customer did not leave a comment.

Judith D. 
Rating:
3.0

Office folks were not wearing a mask when engaging with me. Its a tiny office. I had a mask on. They clearly chose not to put theirs on. That's disappointing.

Thomas U. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Billy T. 
Rating:
3.0

NOne

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Kenton D. 
Rating:
5.0

Quick and efficient return. Would do business again!

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
3.0

Check out took awhile over the web site. Also, I feel like I was overcharged. I only went 21 miles and it cost me $70.00 plus bucks. I paid $50.00 up front to include insurance. I took a picture of the odometer when I picked it up and when I left. I'm possitive I only went 21 miles. Thanks. Michael Laney, 980-425-0651

Michael L. 
Rating:
3.0

Parking Area of the rental equipment needs Improvements specially it need paved parking space..

Massoud T. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
2.0

Customer did not leave a comment.

TODD L. 
Rating:
4.0

Customer did not leave a comment.

Devin S. 
Rating:
3.0

Customer did not leave a comment.

Jason G. 
Rating:
2.0

Water leakage from door at back. Blankets got wet along with a mark on dresser from wetness. Also hand truck dolly strap was ripped several inches of broke would damage items. Ovisly they did not inspect it before it was rented...

Frank M. 
Rating:
1.0

I couldn't check in my vehicle at 4:15 pm on 12/31/20. TRIED ON LINE AND TRIED THE CALL CENTER FOR LOSE TO AN HOUR WITH NO LUCK. REQUEST A REIMBURSEMENT OF ONE DAY RENTAL SINCE UHAUL WAS CLOSED ON 1/1/21 at location. I agreed to pay for one extra day but due to no response from customer care at the 800 number and my on line account didn't have my order, I was forced to pay for a day not called for. PLEASE REPKY TO MY CONCERN

wieslaw H. 
Rating:
4.0

Area where trucks are parked should be paved to prevent pooling of water and mud surface

elroy B. 
Rating:
5.0

My experience was professional friendly and simple I was greeted with a smile. Even though it was alittle busy at the time he handled me and the other customers with ease. It also made me feel good because he knew the names of two of the others which meant return customers. From this experience I would recommend that others use this location. THANK YOU

Darryl B. 
Rating:
4.0

I had numerous issues with truck rented and damaged items. I'll be calling today about issues

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
1.0

The employee was not wearing a mask in this small office despite the sign on the wall.

Amy Z. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
1.0

The truck acted like it was going to breakdown at any moment.

Edward H. 
Rating:
4.0

All Good

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
3.0

I was not warned there would be an after hours surcharge

Elizabeth A. 
Rating:
5.0

Online service is absolutely terrible!!! When you go on the website to return truck everything will never go through. It keeps saying turn on location on mobile phone. IT'S ON!!! Then standing there at the return box for keys I call the 800 U-Haul number. On hold for 35 minutes and still no answer! Finally gave up. Tried again about three hours later same problem. Finally called place I picked truck up at and left voicemail. They returned my call this morning. On top of everything I was charged a $20 online fee when that wouldn't go through plus no answer at U-Haul. . Who has time to hold on for 35 minutes when moving? The lady that checked me in at American Storage and Lock was awesome. I doubt I'll be use a new hole again. Definitely need to improve your online services.

Teresa G. 
Rating:
3.0

6 x 12 trailer was great for the move we had. Everything arrived in good shape. Will definitely use again. Rates were fair and terms were good.

Dale A. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

This was the easiest time I have rented meny times but this was by far the best one ever.great location for me.

Herbert B. 
Rating:
5.0

Excellent customer service. I rent from there frequently,

Chris B. 
Rating:
5.0

The uhaul attendant was extremely helpful and informative.

DAVID L. 
Rating:
5.0

staff very helpful and friendly highly recomend

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Bret N. 
Rating:
5.0

Very friendly and polite staff. Easy to complete pick up and return!

LISA I. 
Rating:
5.0

Helpful, knowledgeable and flexible!

William B. 
Rating:
5.0

Customer did not leave a comment.

Kristin S. 
Rating:
5.0

Customer did not leave a comment.

Rich G. 
Rating:
5.0

Just keep going

Sergey R. 
Rating:
2.0

This location was difficult to maneuver with a 26' truck. It was flooded and no clear indication of where to leave the truck. However, after hours check in was simple and drop box located easily.

Candace J. 
Rating:
3.0

Customer did not leave a comment.

CAMEL F. 
Rating:
2.0

When a paying customer has a truck and have notified when picking up the truck that a few mores days may be needed. Don't call them and say that your manager would be upset if you don't rent it to another customer when the truck is being paid for.

Janette B. 
Rating:
5.0

Customer did not leave a comment.

Vladyslav B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Kara H. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

First time renting a UHaul, very pleasant and friendly people. Very helpful folks that got me on the way quickly! Thank you!!

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

I can't think of anything, I was very pleased. Lance was very professional and extremely friendly and helpful. I would recommend this location to everyone.

Grant M. 
Rating:
5.0

Thanks

Xiao Z. 
Rating:
4.0

Easy and quick drop off.

Michael J. 
Rating:
5.0

The road and signage was poor.

NANCY M. 
Rating:
5.0

Lance makes the process easy and fast! I will return to this location whenever I need to rent.

Kathleen M. 
Rating:
5.0

Simple exit and easy to follow, no-contact pick up directions.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Lacy R. 
Rating:
4.0

Signage at the entrance to indicate office location would be helpful.

James B. 
Rating:
4.0

Customer did not leave a comment.

Allan M. 
Rating:
5.0

Get the driveway paved coming in at the front off of main road Excellent customer service very friendly

Raymond N. 
Rating:
5.0

Great staff. Great service.

MICHAEL D. 
Rating:
5.0

Friendliest staff I have ever encountered at a U-Haul. I so appreciate it.

TESSA V. 
Rating:
4.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

shannon E. 
Rating:
5.0

Nothing I can think of the service was great and the equipment was almost new. I can't how nice and courageous the whole team was , I will be coming back recommend the place to anyone thanks team

NATHANIEL S. 
Rating:
3.0

I specifically asked for an appliance dolly for moving a washer/dryer. When I picked up the van, there was not only no appliance dolly, but no other dolly as well.

Greg Y. 
Rating:
2.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Great customer service from Karma!

ROBERT M. 
Rating:
3.0

People were nice and helpful, especially when the contactless process failed and no one would answer the chat request. Poor support that the location folks made up for.

Derek D. 
Rating:
3.0

Customer did not leave a comment.

Kelly G. 
Rating:
1.0

The vehicle was blocked by multiple trucks when I arrived for pickup. I had to wait for over an hour for employees to show up and move the vans. The parking lot was a mud pit and a disaster.

Jeffrey D. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Greg J. 
Rating:
5.0

my hole entire experience was fabulous they were very professional and great to work with .highly recommend them

Richard B. 
No reviews have been submitted for this location.

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