Customer Reviews for American Store & Lock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Store & Lock

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Curtis S. on

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The U-Haul representative was extremely helpful and very professional.

Kizzy H. on

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The guy who runs the place was so sweet. Really likable guy. The truck had what looked like some motor oil on the inside wall that ruined my sofa pillows. I took photos of it as well as the wall of the truck. I will provide the photos when someone reaches out to me. Other than that, everything was great but those stains can't be removed from my baby blue furniture. I was going to reach out when I got settled. Waiting for a response. Thank you.

Thomas M. on

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Ian L. on

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Nothing at all. Customer service was excellent at this location!

Luis H. on

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Proveer la oficina de materiales que los clientes necesitan,pues no tenían los cobertores de protección y se me rallaron algunas cosas.pues me dijeron que no tenían"además estaban cerrado a las tres de la tarde y tuve que esperar hasta que llegaran.Nunca me habías pasado eso en ningun otro local.

Franco C. on

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gary B. on

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Jake D. on

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Patrick H. on

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Check in process was smooth easy and quick

Kennith T. on

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DAVE N. on

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Sandra R. on

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Lance was VERY accommodating and provided EXCELLENT customer service. I would definitely return here for future rental needs.

Chris S. on

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David L. on

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Michele P. on

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Perfect service! Loved supporting a Local small Uhaul Dealer

Robert S. on

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William L. on

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The staff at this location were extremely helpful and professional when checking in and out. A great experience!!

Heidi N. on

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Kym M. on

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We had a very good customer experience. Thank you!

CHRIS B. on

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Clint G. on

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Whitney G. on

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The property manager at this location was rude & unprofessional. The truck was parked in a ridiculous location between two large ruts in the uneven gravel lot and was basically stuck in the mud upon pick-up. This didn't seem to be of any concern to the property manager who just handed me the keys and walked off. Terrible location. Terrible service. Terrible everything.

John H. on

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Danilo P. on

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Very small place, but really good service from the person in charge, he was fast, clear with the instructions and friendly

Frank O. on

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Randall F. on

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Erving F. on

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Scott R. on

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Great customer service!

Joe M. on

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marc W. on

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Jesse D. on

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Not over charge them, when you have set prices stay to it. 30 plus a quarter tank of gas used and put back shouldn't cost that person 104.93 dollars it was less than 30 miles both ways and back to the uhaul. Scammy bastards I sware

Jeff M. on

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Jeffrey R. on

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Carol T. on

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Easy pickup. Everything explained.! Very enjoyable experience

William M. on

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Great customer service, Great Van. I’ll be back. Bill Miller

Scott H. on

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good

Joseph R. on

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Location was in an uneven gravel spot off to the side of a road and was not obviously located. Uhaul also did not do a good job when they changed my pickup location. I will be avoiding Uhaul unless it's absolutely my only option

LOUIS F. on

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Carol S. on

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The people there were professional and nice. Since we were dropping the truck at this location, we wanted to make sure everything was done corr calypso in closing out this account. They answered our questions and put us at ease.

Robert K. on

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Trevor M. on

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We were charged the wrong milage and the wrong drop off time and date. Both were in correct and charge is wrong. Calling store to correct.

Thomas W. on

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richard R. on

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Perfect

John G. on

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BOBBYE N. on

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Excellent customer experience!!

Carol P. on

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brigette L. on

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We needed a truck/van to purchase large items. Worked out perfectly! Very reasonable rate!

DANIEL D. on

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The Service and Location were of the highest quality. No changes recommended.

Julie B. on

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The location was convenient and the 24/7 return process went smoothly. However, after hours, it was difficult to tell where to leave the truck since the space was rundown with very little signage.

Randy F. on

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Peter is the best...I will go nowhere else... AAA+

Marcy H. on

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Howard T. on

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Ramon N. on

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Kia W. on

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Josh A. on

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William P. on

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Mary H. on

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Mr. Rivera was an absolute JOY to work with. He deserves eons better than the constant construction I've watched him endure the last year & a half since we've become aquainted through the U-haul world. I would HIGHLY SUGGEST this location's many talents (rentals & services of all nature U-haul/American Store & Lock). Mr. Rivera's professionalism & excellent customer care far outweighs the public's inconvenience of the long lasting construction at this site.

Vanessa P. on

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Ken J. on

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Richard L. on

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Office was in a trailer and the ground under construction but rep was polite and courteous. My return was completed within 5 minutes upon my arrival. Would certainly recommend u haul . Professional in every way.

PAULA G. on

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We ordered a hand truck. At pick up, not only sis we have to do all the paperwork all over again, but Peter said the Hand truck was already in the truck. It wasn't. Had to call to get a refund.

Michelle D. on

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Hard to find. No one available at drop off.

Rosa H. on

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Stop charging people a 24 hr rental fee for 5 hrs of use and the $.79 a mil is crazy. it's one of my worse experience!

George C. on

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Nirav P. on

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I was dropping off through mobile drop off. Was dropping off day early. Owner came to me and started shouting that he has to leave and close the gate. I told him that I was told it’s 24hr drop off. He argued, “ you supposed to drop off tomorrow”. Than he said, it’s not 24hr drop off. Than he kept pushing me because he wanted to close gate and go home. He said because of construction it’s no longer 24hr drop off. I said, you should update this to U-Haul. Unsatisfied again!!

Bobby D. on

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As always happy with this location

Hassan H. on

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Joel W. on

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They tried charging me $40 a day for a dolly. The guy also told me false information about the price per mile when I rented the truck.

Carl F. on

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the office is in a trailer at the back of a storage location with no signs where the office is located. The downhill driveway is loose gravel and mud. I did not attempt to drive my car down the driveway. I returned the van on Sunday and you can't park in the driveway and the gate was locked to the black top area behind the fence where I picked up the van. I had to pull off into the mud near the lock box and sunk into mud up to my ankles.

Jody L. on

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Randy F. on

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Peter is the best...use uhaul very often, will go no where else... Randy

Denicia M. on

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Bobby D. on

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Pete is the man with the plan, takes care of you and is an awesome guy!

Richard H. on

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Vehicle was clean and ready to go when I arrived. I simply signed the paperwork and was on my way in about 15 minutes. A great experience. I have rented from this location before and always had a great experience. Never any complaint. I would highly recommend American Store and Lock for truck and storage rentals.

Brian T. on

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Michael W. on

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Love this UHaul dealer. This is the 2nd time I've rented from him. Nice man!

Diana M. on

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Service was excellent! Location very convenient. Also online reservation easy. I will definitely rent Uhaul trucks again for any moving needs

JAMES G. on

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Short on moving supplies. This I do not fault the Manager of this location.

Scot R. on

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Nobie T. on

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Carl B. on

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CHRISTOPHER L. on

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Nothing everything was great. This is our second time using you. The lady that works there is awesome so sweet and friendly.

Terri F. on

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William M. on

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Excellent service, great location. Have rented multiple times here and will always come back

debrai R. on

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The gentleman had a clear prejudice against me when I got there. I am a first time apartment renter, and received a call from mother SOON as I sat down at Uhaul. He proceeded to say “Helloooo” “is anyone there” “can you get off the phone”...the call was all of 10 seconds. VERY RUDE and I do NOT recommend anyone pick up from this location!!

Monica O. on

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Chip B. on

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John L. on

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David A. on

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The location was closed when I returned he truck. I parked the truck and placed the keys in the drop box. No issues

James E. on

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JAMES G. on

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Very professional with the pickup of the rental and the return check in. jfg

Frank W. on

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greg M. on

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David E. on

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JAMES G. on

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The manager on duty was most helpful with a friendly personality. Very good customer service. jfg

Sergey M. on

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Great experience

Margaret R. on

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This location is currently working out of a trailer with a gravel drive entry so a little hard to see. However the staff makes up with great service! The cargo van I rented was virtually brand new, 1975 miles on it. Easy reservation, check in and check out. And one of the few locations that had a cargo van over a holiday.

DOT N. on

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Krystin P. on

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This location is a muddy mess, it does not have any lighting and felt dangerous. The lock box was broken and hanging open so I could not return the keys. I called 1-800-go-uhaul and they advised me to lock the trucks but keep the keys and return them tomorrow.

JAMES H. on

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