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MIKAYLA M
Customer Reviews for American Store and Lock 3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
None. Your customer service was outstanding as well as the use of the equipment.
TRACI WThe lady at front desk was very friendly and handled everyone on a timely manner.
CHERYL NThe ladies are always a class act each time I’ve rented trucks moving my daughter in/out of college. I’m sure I’ll be back! Thank you!
TRACIE EKeep up maintenance on the trucks, the one I had drove rough.
JENNIFER AAwesome customer service! She was a great help at assisting me with my needs! Five star service!!!
TORANDUS HOver charged for gas.
JILLIAN SGreat ladies in the office. Helped me hookup the tailer and gave me instructions for tieing down the car I was hauling.
FRANCIS MEverything was done great if i beed another uhaul this will be the place i will come back to. They were friendly and helpful
CHERYL CThe two aadyu
OMARO WI rent the flatbed car to quite a bit and never had a problem getting it never had any issues with it. The people that work at the U-Haul place are outstanding and very understanding everybody should rent from them.
DAMION KThe ladies that work, there are outstanding very funny and easy to work with great job. Thanks for everything.
DAMION KBoth women (I can't remember their names as I'm horrible with names) at this location were very pleasant, professional, helpful, & knowledgeable regarding the rental equipment. I will definitely rent from this location when I had future needs.
Robert DThe woman that helped me did a good job and explained everything clearly. Very good experience.
CHARLES TThey need to learn how to use card on file. What is the purpose to put a card on file if these people are not going to use it. I gess they have their own rules. Not to use a prepay card too. Every other uhaul location do.
PRAVEEN PThe 2 ladies who ran the shop were outstanding. Very easy process.
ERIC WMAKE SURE THAT THE VEHICLE IS CLEAN.
Theresa CStaff was friendly and very helpful. Love this location.
Lashawn WWhat an awesome experience! These ladies were the most kind, courteous, polite and helpful employees I have ever met in my 55 years on earth. They greeted me with a smile, eagerly answered my questions and walked me through the entire rental process. They go above and beyond on every interaction with a customer. No matter where you live, American Store & Lock is worth the trip for an excellent rental or storage experience!
EMANUEL BWonderful customer service. Will definitely rent from this location again and recommend them to others.
SHANON EGood
TUDOREL MExcellent customer service
FLORETTA NVery friendly and accommodating!
JENNIFER BI have been renting from U-Haul for many years now and have no reason to switch to another company. All U-Haul employees and services are the best. Thanks for all you do. I am very satisfied.
OLUWAFUNMILAYO MMuy amables a la hora de prestar el servicio
YEFERSON BThe attendant was very pleasant and personable. I wish I had known of this location earlier.
DELORES SStaff members are very friendly and helpful. I do wish that the additional items that were offered on the site were in stock at the location.
ALEXIS BThe ladies were Great! Very courteous, professional and overall amazing. Will definitely be back
Kim LThanks for being so kind and genuine. You have no idea how badly I need a receive little kindness
JASMINE FJust continue to encourage staff to be themselves. They are courteous and as all git up and go! I really appreciate that they seem to remember who I am. Thanks
RACHEL GNothing. These guys are excellent
KEVIN OFriendly Staff. Always willing to go Above and Beyond.
ATLAS CThey didn’t have the truck I reserved on the day I went to get it.. I had to stay an additional night in NC until another place had a truck for me.. this location is horrible and charged my now I have to dispute it… I hate uhaul now
RONALD SNo don’t appreciate being charged for gas when I I had filled the tank back to where it was when I got it …it was not completely filled up at all it was on 350 miles and I put it back there
Lakesha DStaff is always helpful and friendly. Thanks ladies, I'll be back!
ASHLEY WGreat service offered . I would like to see the options of unlimited miles. The host Kim and Alisha were both amazing .
MARY BKim and Alisha are awesome! They are very professional and made me feel important. I will recommend them anytime!
MARCUS JI picked up a Uhaul last night from Kim in the pouring rain and she not only got me a vehicle quickly and was extremely friendly, she made a horrible day a little better for me. 100/10 experience and would definitely come back
haley bMrs Kim is the Best. Thank you W Martin
weichai mThe staff at this location was so friendly!!!
Stephany MOverall, great experience. The customer service offered was exceptional. The person who helped me with the check-in/check-out process was very personable and was willing to help in any capacity. My equipment was ready on time. The van that I rented worked well and had no mechanical equipment. My only criticism is that the rugs in the front of the van and the back of the van had dirt on them. I had to put a flat sheet on the back of the van before loading my things. However, this wasn't the person on site's fault. This is a Uhaul partner. I was advised that the Uhaul team is supposed to come on-site regularly, pull out the back rug, and clean it as appropriate. Highly recommended site. I will do business with this location again in the future.
Santucee BStaff was super courteous and helpful.
Sean FAlways great customer service , both ladies are very patience good vibes to the customers , I will recommend people to come to this location !!
sheila gI only answered no as we did self drop off
Elizabeth LStaff was amazing and informative. I would definitely return to this location
Nikisha NNone
Linda LEverything was taking care of Professional , thank you
sheila gBoth ladies were friendly
Rasheda SThe staff was excellent and very efficient and friendly. Will use this location more often.
Rodney WNothing to improve on!! Front desk was Very attentive, helpful, she asked questions to understand my moving needs and focused on making sure I got what I needed to meet my moving needs / while being soo kind and friendly! Definitely like a valued customer!
Haylin RUnfairly charged for gas, was told they would NOT fix it even though I have proof I returned the truck with the same amount I picked it up with. Worst experience ever!!!!!
Ulandria HKim was amazing! She provided exceptional customer service and was very knowledgeable which helped me during my first experience with U-Haul! I will be coming back in the future!
Ashton BI was overcharged and my card was authorized without my consent
Teyana CI’ve used this location twice, so obviously I had a good experience the first time. My only issue is that it was left with 1/8 tank of gas, and when I’m moving I just prefer to get the truck and get to moving. To their benefit, they did offer me a credit if I brought it back with more gas, which I do appreciate. The employees here are friendly, professional and accommodating. If I had to move again, I would go back.
Cedric BThe person who assisted us with the rental was great! She has a great personality and was friendly.
Charles TExcellent to work with thank you
KYIA GTwice this location charged me for gas when I have proof of where the gas gage was upon delivery.
ZAQUAVIA Bn/a
DEIDRA MWe had scheduled a mobile pickup but when we got there we couldn't figure it out and the lady that was working there came out and offered to help us and got us all set up. She was very nice and professional.
Katie HVery friendly aways ready to help with your moving needs. I've rented three times and a big thumb up !
Gina CI enjoyed a great customer service at this location. The ladies were very kind and helpful. I will recommend anyone doing business with them.
Selasi DThis location has been the one I always choose because the service is outstanding and they go the extra mile to make it a great experience for us.
Barbara BPriceing
Clyde AI had a great experience and will use them again. The lady in the office was very helpful.
Astacia E