Customer did not leave a comment.GREGORY A.
American Tire & Auto Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer should always be provided the newest equipment. The location had an older unit and a newer one . They gave me the older one. When I questioned it, They said the system automatically assigns the equipment. That was disappointing.Brian B.
The passenger side trailer taillights did not work on the trailer. One of the passenger side lights was not even wired into the electrical. The rental agency checked the lights on the way off of the facility and assured me the lights were working which is impossible since the light is not wired in. Brake lights and directionals did work. Night driving without the taillights working is dangerous and not legal.Stephen B.
Have the equipment available at the requested/confirmed location.Eric L.
very efficient and helpful during rental pickup and return.robert S.
This was not the location i booked for pickup three weeks earlier. I was notified the night before that my pickup location was changed to this location and that added another 1/2 hour on either end of my trip.Richard B.
Customer did not leave a comment.Charles C.
Quit saying its $19.95 a day, when in fact it ends up $84 after all the hidden costs.Thomas P.
Steve is a true professional great serviceCarmen C.
Customer did not leave a comment.Ghassan A.
Parking brake alarm rang the whole trip despite the brake not being engaged.Michael M.
Stu was amazing! Very knowledgeable and personable!Brian F.
I really liked the self check-in and check-out experience. I was confused where to leave the key though because there wasn't a Haul dropbox like the one pictured in the instructions so I left the key in the lock box. I think the truck could use a muffler.Aaron L.
Customer did not leave a comment.Charles N.
The folks here are all outstanding! I will not bring my car anywhere else for service or rent a truck anywhere else. Hats off to a great crew and wonderful rental experience.Allen H.
Nothing I can think of. I experience excellent service and great customer service!DOROTHEA T.
I had a reservation for 8 p.m. on October 30th for 24 hours. However, they said the truck would not be available until 8 a.m. on October 31st and that I would have to return it by 5 p.m. as someone needs to be present to check the vehicle back in. Moving is a stressful event and Uhaul only added to my stress with this horrible experience.Syed M.
Cell phone pick up and drop off not any more efficient than checking in at desk. Especially pick up as the final approval step took over 5 minutes by itself.Laurence O.
Customer did not leave a comment.david R.
Tim & Steve are wonderful and went above and beyond to help us secure a truck. I had the complete opposite experience with u-haul direct and would never go through them again. It's either this place or no uhaul rental for us!Ilana Z.
Customer did not leave a comment.Felix T.
Very helpful and friendly Picking up and returning the van was very easy.MICHAEL B.
Customer did not leave a comment.peter M.
I would NOT recommend booking through U-HAUL online. The reservation was totally messed up and jacked my whole move. I lost tons of time and money because U-HAUL did not set up the reservation properly. I was supposed to be able to pick up my truck at midnight and when the time came it was not set up that way and I lost 8 hours that I had scheduled and planned and prepared weeks in advance for. I lost an hour of movers help that I paid for, 8 hours of time that I am still trying to recover from and I would never ever book through U-Haul online again. Uhaul should reimburse me for the lost money for the movers I had reserved through them because they had to sit in my driveway waiting for me while I picked up the U-Haul (8hours after original reservation) the next morning after I should have been able to pick it up and I would've had it half packed myself as planned and instead had to use the movers to do much more than planned. It really screwed up my move and cost me a lot of extra money. I have screen shots showing my original reservation and then after the fact how are you hall tried to cover their tracks and change the reservation from 12 AM to 12 PM. I'm still livid. I had it all very planned out and organized weeks in advance and I expect you all to make this right. I should not have to pay for that truck rental at all.Meghan G.
Truck was very unstable to drive and felt it was dangerousMatthew W.
Customer service was very goodAmy A.
I return the truck 1 hour later and was charged extra day and truck had 3 quarter thank which I returned with the same amount and still got charged another $28 not happy to be paying $300 for one day and 120 milesKerem Y.
Lower the rates. $280 for the use of the van was exorbitant in my opinion and will make me think 10 times before I use U-Haul ever again.harvey B.
Customer did not leave a comment.Felix B.
Customer did not leave a comment.Andrew V.
Very helpful team. Price was excellent. Equipment was perfect.mike M.
Very clean and the gas consumption is excellent. Will always come back in future if need be.jane K.
The man in charge went well out of his way to help me out and find a rental for me, absolutely the best service I will use this place again.antonio C.
There is no trailer standAndrea J.
Fast in and out !CHRISTOPH S.
Customer did not leave a comment.EDWARD S.
Staff were friendly and easy to work with. The gentlemen who signed me up at the front desk was exceptional. Good experience overall.Joseph B.
Off hours drop box location was not clearly identifiable. Charged for fuel even though I stopped at the gas station in front of the return location and fueled the vehicle back up to what it was at when I got it.Curtis G.
Customer did not leave a comment.Amaresh J.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.Joanne S.
The truck was dusty. But services were good. I'll strongly recommend U-Haul to anyone.Bantar T.
Customer did not leave a comment.Ricky W.
Customer did not leave a comment.Geoffrey R.
I arrived 15 minutes early for my truck rental on Monday but the truck was not returned on Saturday and no one informed me. I had to rent 2 trucks instead.James S.
My truck was not available when I arrived. I ordered a 26 ft truck and it was not returned from the previous person. I had to get a 15 ft truck and a 17 ft truck instead, which means I had to incur an additional expense for another truck.james S.
Customer did not leave a comment.daniel S.
Customer did not leave a comment.James K.
Great Staff , Very Professional and a pleasure to deal withmike M.
Customer did not leave a comment.RAY W.
Stu was nothing short but amazing ! He went above and beyond to make sure my truck was available for me. I will always use uhaul services as long as Stu is around. Also the representative who called to confirm my pick up was wonderful and very attentive. She recommended that I call the pick up uhaul location to also confirm. And that's where my interaction with Stu began.Geralyne S.
Steve and staff took care of us. Someone from another location tried to shift over the reservation to Elizabeth without them knowing. That would have been an hour away from us. Steve and staff fixed it and are looking into the problem.theresa L.
Customer did not leave a comment.Jing Z.
I received email to pre register and provide my information to save time which I did. Unfortunately it didn't matter had to still show again. The representative was quick and helpful so it went smoothlygeraldine H.
Customer did not leave a comment.Denise M.
Customer did not leave a comment.Erol D.
The National u haul web site let me reserve and then confined a u-haul rental I made at another site and when I went to pick it up there was no rental to pick up! This was not the American Tire & Auto Service location. The National online U-Haul National reservation system rates an â€œFâ€ or zero. Do not trust the information from the National online reservation web site for U-Haul as it is not accurate.William H.
Pretty sure there was a gas leaking with the 26ft truck I rented. Other than that everything was excellent!Anthony I.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.philip N.
Do not trust the pick up location. Hillsborough was not my original location.Beth G.
easy pick up and drop off. office was helpful when picking up to provide info on drop off etc. would definitely recommend to a friendDiane M.
Customer did not leave a comment.Angelo M.
top notchMichael P.
Customer did not leave a comment.Thomas P.
Vehicle windows (interior) could have been cleaned and the washer fluid could have contained cleaner, but other than that all was good.LEE R.
Front tires were baldJoseph S.
Parking was a little tight but the staff were helpful...Angelo M.
Customer did not leave a comment.andrew K.
The service was pretty good all around. The security fee was a surprise. I don't remember seeing that in the preliminary costs.Dino D.
Customer did not leave a comment.Aranelo E.
Customer did not leave a comment.James H.
Personnel are friendly, pleasant and professional, I will be going back.PAUL R.
Customer did not leave a comment.Steven R.
Quick and easy.DEEPAK K.
Customer did not leave a comment.Angel R.
Customer did not leave a comment.Keith S.
Customer did not leave a comment.NASSER H.
Steve was a great guy easy to talk to and funny. I will go to the Hillsborough location from now on.Daniel F.
Customer did not leave a comment.Laquan C.
Tim and Steve helped me; much appreciated. I will likely come here again. Thank you!rich B.
Super customer service- Steve was fully prepared- Extremely professional and friendly- got me on and out in minutes.steven T.
Customer did not leave a comment.Justine F.
Customer did not leave a comment.Jason C.
I had filled out the forms online, but the desk still made me waited for more than 30 minutes, and it just took him 5 seconds to give me the key.XINJI G.
Customer did not leave a comment.MARIA F G.
Very friendly, knowledgeable, and helpful. Will use this location for all my uhaul nerfs.Anthony T.
Customer did not leave a comment.Henry C.
Wonderful service pick up and drop off. The easiest I have ever experienced.Ramona M.
I was charged $130.00 for a tank of gas. That's criminal. I will never rent from you again.Jeff S.
Customer did not leave a comment.Kevin W.
The staff was so friendly and accommodating ! We had a very great and smooth experience !Janay B.
Customer did not leave a comment.Kyle S.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Timur G.
Customer did not leave a comment.Stephen B.
Stu and Steve were a pleasure to do business with. They explained everything and went over the truck with me.rANDY P.
Customer did not leave a comment.Desmund C.
I struggled to put the key in drop box, I had to drop off in mail box at front door after talking to the customer supportNikhil Reddy A.