Customer Reviews for American Trailer Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of American Trailer Sales

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Darlene H. on

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Martha H. on

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Jim M. on

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We requested to drop our trailer and truck at one sight and the person checked us in and switched the site. Which was then a nightmare to correct. We called U-Haul and were disconnected 5 times when I finally reached someone at uhaul she was rude and told me I made the reservation wrong online...NO I have lived near our drop off point for 19 out of the last 20 years we moved back to Ut yesterday. My husband is an dyalisis patient and was exhausted and we spent an hour in the car trying to fix the drop off point. Finally we reached Portia in the call center and she went above and beyond to fix a simple issue no one else was willing to fix. We have used uhaul for 30 years. I nv will have to think seriously if I ever will again.

Gretchen G. on

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Doreen M. on

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Richard J. on

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Ann M. on

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If they have hours posted as being open, then they should actually be open. I couldn't find anyone to return he trailer to. I called the number and reached more of a corporate place instead. I was told to leave the trailer and take photos of where I left the trailer. I have been worried about it since then.

Jonathon P. on

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The lady was rude and it's clear she hates her job. Customer service has been great up until this point. Every member we spoke with over the phone was very helpful but when we went to return the truck, the lady was rude and snapped ag usbabout the gas which we just put more in. We showed her a picture of the gas when we received the truck which was less than what we returned it with and her reply was either pay 40 dollars or go out more gas in so its 7/16ths full. We paid the 40 just so we didnt have to deal with her again.

Joel R. on

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Very impressive and helpful. The service was excellent! Very courteous.

Timothy L. on

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Anthony P. on

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Gretchen G. on

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Lucy did a great job helping me with this move and I am grateful.

Micah P. on

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William T. on

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Couldn’t return trailer to destination and when we returned it back to American Trailers they we’e rude and said we were lucky we didn’t get charged another day! Moscow, Idaho was supposed to be our turn in site and they refused to take our trailer. So we had to take it all the way back to Caldwell to turn it in. Very Poor attitude at both locations and zero concerns for customer.

Lily D. on

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Lucy was very friendly and helpful

Don C. on

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The lady at this location was wonderful! She worked with us on the pick up date and was very helpful in every way. I highly recommend this location!

GY G. on

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Patricia R. on

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Just very crowded, difficult to park the truck without being in the way. Everyone was great, though.

Mike W. on

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Harry B. on

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When I make the reservation, don't change it to your benefit.

DEBBIE S. on

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GREGORY Y. on

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Make sure that the customer receives the all of the additional equipment that they rented. I did not receive everything I paid for.

Jan D. on

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Shannan M. on

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FRANK B. on

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Christy L. on

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Theodore F. on

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Babe B. on

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There really is nothing that can improve. I’m super happy that, For a change, I was able to work with such an amazing woman! The agent at the location was helpful, courteous, quick, and wonderful! She was a real blessing to my day, considering I was having a bad week. Thank you for all your help and patience!

Theodore F. on

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sue P. on

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Excellent customer service!

jeannie M. on

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Darell B. on

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I had to go to 3 different locations to get the size trailer I wanted and all 3 were extremely helpful and friendly!

Charles S. on

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The service was the best I have ever gotten. Thank you

Rebecca R. on

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The cost was double what I thought it would be

Randall E. on

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Eric P. on

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Paulette K. on

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The manager of this office is rude unpleasant and is trying to make a false claim against my account of almost $100. in overages in miles driven.

Cody B. on

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American trailers was awesome.but I'm very disappointed in your corporate location on the BLVD. First they wait till 7pm the night before pickup to tell me the truck I ordered wont be a available. Then call me the next day at 9 to say the wont have the right size truck. Look i just would of liked them to try and get a truck from another location and not send me somewhere else. And I would of gladly took the smaller truck they did have if they would of gave me the weekly rate on miles in stead of the same price. I was trying to do everything in one load....I love uhaul but this experience was the most frustrating one I've had.

Shawn R. on

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GREAT EXPERIENCE!

Wendell D. on

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SARAH G. on

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I was told I had until Tuesday to drop off the truck but unfortunately I was charged for an extra day so that wasn't accurate information. Otherwise it was spectacular!

Steve B. on

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Prompt and friendly service, truck was clean and comfortable

Martina T. on

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Joseph Y. on

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Andrew H. on

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Jeff L. on

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Jeffrey L. on

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kim M. on

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Kaye H. on

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Christian S. on

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Cindy T. on

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First there was a SUV parked in the entrance to the drop location which left the uhaul parked in the street with a tow dolly until the owner of the vehicle could be located. The agent tried to tell us we would have to pay a drop fee to leave the truck at this location Until I explained that I know a lot about rental trucks after working many years in another state for Budget Rent A Truck. Then the agent was "nice" and waived the drop fee. The agent REFUSED to give us a receipt stating she would email it to us of which we still have not received! I would NEVER recommend this location to anyone! The female agent was VERY rude! They did not do a walk around upon return, check the fuel or anything. Just gave us crap for bothering them with a return U Haul truck.

Glenn C. on

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Staff was not pleasant, lock did not work, cigarette lighter did not work for my phone for WiFi adapter. GPS...Truck ran perfect and was easy to drive... being a sales manager I would have liked better customer service!!!!!

Mike S. on

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EACH AND EVERY DAY. VERY KNOWLEDGEABLE, POLITE, HELPFUL.

LeeAnn S. on

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Air conditioning did not work in truck , with 100+ temps this trip was miserable.

James H. on

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dan A. on

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Dana S. on

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Mark R. on

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No improvements needed.

Patrick L. on

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JOHNATHON W. on

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Shelly B. on

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Mark R. on

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Juan T. on

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Allen C. on

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I don't know what you could do to improve. The people and service was excellent!

TOM D. on

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Patrick M. on

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Mike P. on

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Very good customer service.

David K. on

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MONTSERRAT V. on

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They did a great job! Setting up and the actual moving day was smooth like butter.

George M. on

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Eric H. on

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wanda P. on

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Jim R. on

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Maurine J. on

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Everything was fine. They close on Saturday at 3--that was a little bit of a push but we made it work.

Larry B. on

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Lori H. on

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Shawn A. on

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To Expensive

Mike W. on

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Jennifer B. on

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friendly and helpful I would definitely recommend them and I would rent from them again.

Wendy D. on

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Was very happy with the whole experience. Both locations everyone was great to work with. Will use U-Haul again when I need something for hauling or a place for storage. Thanks for everything!

John H. on

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good folks, great service, thank you

Mitchell I. on

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Megan Z. on

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KYLE P. on

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JOHN H. on

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Quick, easy, and convenient

Steven R. on

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Very polite, courteous, and prompt service. I would highly recommend this rental location to anyone. Thanks for making my moving day easier and a little more pleasant with the great helpful service.

Brenda E. on

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STEVE P. on

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Center cup holder had dried sticky pop left in it.

Krystin R. on

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SPIWAK R. on

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Keith H. on

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DAVID MITCHELL G. on

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Nikki V. on

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Raul R. on

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that was easy. thanks

Ralph K. on

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Britney W. on

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Brady R. on

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Make drop off more easily understandable

Lupita M. on

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Gal that helped us out was rude, it was our first time renting a u-haul so we weren’t sure how it worked, and she talked to us like we were dumb. Definitely wouldn’t go back or wouldn’t recommend to a friend.

GILBERT C. on

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I have rented a lot of times from uhaul and this is the first time my truck was dirty and people not very friendly...I felt I was bothering them.. I registered on line yet had to repeat when I got there...usually they just had me keys and have me inspect the truck...