Customer Reviews for American Value Self Storage
(U-Haul Neighborhood Dealer)

311 reviews

23227 Freedom Ave   Port Charlotte, FL 33980

(941) 624-3945

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 10 am - 1:30 pm

Services at this Location:

Contact Us

(941) 624-3945

23227 Freedom Ave
Port Charlotte, FL 33980

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 10 am - 1:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

great service

WALTER F. 
Rating:
5.0

Customer did not leave a comment.

AMY C. 
Rating:
5.0

Tony excellent customer service

Jorge B. 
Rating:
5.0

nothing

THOMAS S. 
Rating:
5.0

Nothing

Thomas S. 
Rating:
3.0

This truck was in terrible shape. The transmission kept slipping , the shock absorbers were awful. Any bump or dip in the road caused difficulty. A table was damaged and another broken because of this. This truck needs not to be given out until repairs are made

RITA C. 
Rating:
4.0

Didn't look like Van had been cleaned on the inside, before I picked it up, but, this seems to be standard anytime I have rented a Uhaul. You're moving, so you don't care as much I guess. Person who helped me was very pleasant, and friendly - and that matters a lot :)

Amy C. 
Rating:
5.0

Very considerate and helpful personnel.

NORMAN L. 
Rating:
5.0

Exellent service

HARRY K. 
Rating:
5.0

Customer did not leave a comment.

dwight S. 
Rating:
5.0

Nice person

PHILIP K. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Matt L. 
Rating:
5.0

Mike and Tony were fantastic. Tony was very helpful helping me hook up the trailer. It was almost 90° out and I never heard him complain about it once. He was so kind and thoughtful. Mike was also fantastic he was very professional with me on the phone when making my reservation and as well in the office. I wll recommend them to everyone I know needing a UHaul to American Value Self Storage.

Janice E. 
Rating:
5.0

Outstanding customer service. Friendly, helpful, took care of everything. Only issue was the truck rented was dirty (inside cab, windows inside and out, and truck bed. Truck smelled like smoke inside but, fabreeze fixed that. Not to detract from otherwise outstanding customer service the people running this location were great help.

Craig S. 
Rating:
5.0

Shout out to Tony and Alex, also the guy that was there with Alex I can't remember his name but I think he was a manager all three employees made this experience great.

GEORGE T. 
Rating:
5.0

Customer did not leave a comment.

Greg I. 
Rating:
5.0

We have rented at this location a few times and have been very pleased.

ROBERT L. 
Rating:
5.0

Service was excellent. Thank you.

Ambrose W. 
Rating:
3.0

Customer did not leave a comment.

Joe K. 
Rating:
5.0

Customer did not leave a comment.

GARRETT K. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
1.0

Uhaul shouldn't extend previous customer if other after him scheduled already and coming from different town, you screwed my schedule, also shouldn't change time to 9:30 without my note if was scheduled 1:30

TADAS R. 
Rating:
4.0

Customer did not leave a comment.

Dean C. 
Rating:
4.0

Just keep up the good work. Six Years ago I rented storage units from this place and truck rentals. I had a good agent then and now (Former Marine) good service and the place still looks clean like new. I would recommend this place to everyone. E.Z.

Elbert Z. 
Rating:
2.0

I believe the young lady was new and should not have been alone to handle transactions.

vivian B. 
Rating:
5.0

had everything I needed, when I needed it.. great customer service also..

Robert S. 
Rating:
5.0

All good. Helpful and professional staff.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl R. 
Rating:
5.0

Nothing that I can see. Just keep up the Professional and Friendly interaction with your customers. This is what keeps me coming back to American Value Storage. Its always a pleasure doing business with the fantastic employees that work here. Thank you, Rob Robinson

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Josette P. 
Rating:
5.0

Give a coupon for frequent repeat customers!! That be useful..

Derek F. 
Rating:
5.0

Friendly, helpful , I would tell everyone about the service here

Fred R. 
Rating:
5.0

Customer service was great the guys were very helpful.Everything was ready help me prepare hope I never get move again but if I do that's where we go

Clarence D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca T. 
Rating:
5.0

American Value Storage was very helpful with all the needs for my hauling. I would highly recommend anyone needing rental trailers to go see them.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Marc A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Paige M. 
Rating:
5.0

Customer did not leave a comment.

Salvatore F. 
Rating:
5.0

Great friendly service!!!

Harold S. 
Rating:
5.0

Absolutely the best experience I've had on a rental. From the initial phone call asking if they had a small van, to the simple and efficient return. Tony was fabulous, will definitely rent from here again and totally recommend this location.

walter U. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

CUNG H. 
Rating:
3.0

Online booking did not work, wasted 1/2 hour. Called to confirm online booking worked. Poorly trained staff said yes, just pick up keys and go. Pick up of truck wasted another 1/2 hour because online booking didn't work and guy on the phone was wrong.

JOAN B. 
Rating:
5.0

Tony was very helpful. I was an hour away and was trying make it by 5:30 and he was nice enough to wait for me.

sarah C. 
Rating:
5.0

This is the best experience I've ever had renting a U-Haul vehicle in my life. I rented before at this location as well as others in the past and my experience at this location was awesome to say the least.

Robin R. 
Rating:
5.0

Customer did not leave a comment.

Jeanette L. 
Rating:
2.0

I had a reservation yet it took 40 mins to checkin and another 40 mins at checkout. Tony was very nice but we do not have that kind of time. You really need a more efficient process!

katherine H. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Mike and Tony were extremely helpful and friendly. I would highly recommend this location to anybody looking to rent / use their services.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Jessica W. 
Rating:
5.0

Not a thing very satisfied thanks mr izso

CALVIN I. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Everything was great. Very smooth ride and the employees were very respectful and a pleasure to deal with.

Arisa B. 
Rating:
5.0

Customer did not leave a comment.

Lonjino A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Awesome service

james B. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Great Service!!

james B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
4.0

After hours drop off but Mike was pleasant and helpful with everything. The u haul online site needs some tweeking as it couldn't find my location for the afterhours drop-off. And calling your 800 number is utterly ridiculous 10 to 20 min waits everytime. Is a little suspect. But overall good experience

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Joan G. 
Rating:
5.0

Knowledgeable, courteous and very fast! Renting a truck made easy, the way it should be!! Paul, SW Floroda

Paul Z. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Rob S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Very easy transaction.

Bruce L. 
Rating:
5.0

All was great.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Very clean equipment and in excellent working order. Friendly people in office to work with also.

Karen T. 
Rating:
5.0

Customer did not leave a comment.

Jill S. 
Rating:
3.0

Customer did not leave a comment.

Brett H. 
Rating:
5.0

Nothing

WILLIAM H. 
Rating:
5.0

always a pleasure outstanding service highly recomended

Alan Le-Roy P. 
Rating:
5.0

Outstanding customer service, family likes atmosphere.

OMAR S. 
Rating:
5.0

Very nice people.

Bruce L. 
Rating:
5.0

The Representative was very professional and went abound and beyond to ensure that all our needs were met. Job well done ,

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Frederick D. 
Rating:
5.0

Very friendly and helpful

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
3.0

You can improve by sending this to the right person cause this is the wrong email for whoever you rented to

Alexandra F. 
Rating:
5.0

Great customer service!!

Sandy A. 
Rating:
5.0

Very smooth pick up and drop off. Easy location to get to and the gentleman was very personable and friendly.

JOE W. 
Rating:
1.0

The gentleman who answered the phone was very rude. Initially I signed up to call the 1800 number so that we can figure out where the drop the truck off to; instead I received an address through text as to where to drop the truck off. When I called the number where the truck was suppose to be dropped off, the gentleman was very rude; as a previous uhaul dealer in the past, I had to finally tell him to calm down and he was being alittle hostile. In those comments he then showed gratitude and sincere tone of voice, as he didnt need to act like that, if he would have just been quiet to hear all the information that I was trying to state to him. Needs to be coached!

Solomon H. 
Rating:
5.0

Customer did not leave a comment.

Tara C. 
Rating:
3.0

Customer did not leave a comment.

Margaret R. 
Rating:
5.0

I have a complaint about the car hauler, I could not open my doors to get out of the vehicle once it was loaded, I had to crawl out the window, and it was quite an experience getting back in my vehicle to unload it.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

Customer did not leave a comment.

andrew P. 
Rating:
5.0

Very unhappy with the charges! My contract says I was charged $54.17 but I have 2 charges on my account, neither of which are the above amount. One is for $126.95 and the other is for $77.22 and I was told that they came directly from Uhaul. I tried calling Uhaul customer service but after waiting 10 minutes the girl who answered said she couldn't hear me and disconnected the call. Very unhappy!

Brandi M. 
Rating:
4.0

Customer did not leave a comment.

andrew P. 
Rating:
5.0

Customer did not leave a comment.

Elisa J. 
Rating:
5.0

Customer did not leave a comment.

terry L. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

ZOUHAIR Z. 
Rating:
5.0

Customer did not leave a comment.

Arlene C. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
No reviews have been submitted for this location.

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