Customer did not leave a comment.Jasmine S.
Customer Reviews for America's Food Basket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.michael S.
Ensure that your employees are aware of the UHaul process and have the equipment ready to go upon arrival.Adam A.
Customer did not leave a comment.Brando C.
very difficult online pick up processing. the dolly and cover blankets we ordered were not in the truck! we had to drive to the nearest uhaul to get it! our schedule to move was delayed 3 hours!Arturo P.
The location was difficult to leave with the 26 foot truck because it was in the city and there was construction happening on the intersection right next to the store. They were also having difficulties with their payment system, so we were there for about an hour before they were able to process our payment. The man was very professional and worked with us to complete the payment but it was quite the process.Elly C.
Pick-up location telephone we're useless. I called numerous time to let them know that I would be late on my pickup and the womens response was that the person was not there. I got the run around from her, gave me various numbers that got me nowhere! VERY POOR SERVICE There was absolutely No visible Dropbox at the drop off location. The app did not explain where the location of the box was. Spent two hours on the phone with uhaul customer service. Only to find out the next day that I had to enter a building after hours and go up to the second floor to drop off the key. No signs outside indicating the location of the drop box. Terrible experience all around! Hertz is going to be my next rentalMario D.
Customer did not leave a comment.Michelle R.
Customer did not leave a comment.George V.
We reserved equipment (two dollys and furniture pads) and nothing was included in the vehicle during pick-up).David G.
Customer did not leave a comment.Emma L.
Customer did not leave a comment.YESENIA R.
The return time of the vehicle did not match the opening time of the site. There was no signage to indicate I was at the right location. Personnel lacked sufficient communication. I was assessed a late charge for the vehicle coming back late which I am disputing!Peter P.
Despite confirming my time of pickup right before leaving, my rental uhaul was not there and I had to wait two hours for the issue to be resolved. This is after my rental time and location were changed in two other instances, all within 16 hours of my original pick up time.Ella L.
Customer did not leave a comment.YAIMEL R.
Customer did not leave a comment.BONNIE H.
The location was very sketchy. When we arrived, the truck was in a gated, locked parking lot. We got lucky when a worker arrived to unlock the gates so he could tend to the supermarket, but he had no idea we were coming and couldn't hardly understand what we were telling him. He kept insisting that the grocery store opened at 8 AM and wouldn't let us into the gated parking lot. We finally drove in on our own after he moved his car, and when we went to the truck to start the pick up process on my phone, he was still giving us a hard time. When I tried to contact customer service on the phone about the issue picking up the truck, no one answered for several minutes. We were lucky to get that truck on time. This whole ordeal made us run late.Casey M.
Furniture pads that I reserved were not provided.BENJAMIN R.
Worst customer service! The people did not speak English and acted as if they didn't know how to accept a return. They didn't process my return till a day later. They only closed it out after the pick up location called them to close it. This location also keeps trying to charge my credit card. I will never use this location again. I am so disappointed with the drop off experience!!Luigi G.
City drop box location was visible and convenient to drop but was twenty five I minutes from my homeGREGORY D.
Excelente Cervicio, graciasRafael C.
Ensure the truck is at least broom swept when a new customer picks up the truck. I had to sweep the truck before using it as their was alot of debris on the floor of the truck. Took picture if needed.Jesus C.
Customer did not leave a comment.Maxfield N.
Very easy, friendly check out.Jeana S.
Customer did not leave a comment.Jose H.
Put up signs explaining to customers where to go. There isn't one sign stating anything about uhaul.Maria K.
When I arrived at the drop off location which was on my paperwork, the clerk (who was very nice and apologized) told me I could not drop the truck off there because they did not have room. I called customer service/scheduling and told me I had to bring it to another location. I was very dis-satisfied and will not recommend U-Haul to anyone.Marilyn S.
The trucks tires showed signs of dry rot. There was trash and clothing left in the cab. I ordered 30 blankets and they had none. The ABS light kept on coming on during the drive. I have used UHaul for several years. I had to spend $120 more than budgeted because the blanket were not there. My son who drives professionally stated that the vehicle was unsafeBenjamin T.
Customer did not leave a comment.Victor V.
Customer did not leave a comment.CASIMIRO M.
Customer did not leave a comment.GUILLERMO S.
Customer did not leave a comment.Jose H.
While it was not my first choice to pick up the vehicle the gentleman who assisted me was great. Despite the phone agent who I booked my truck through and the email you sent the online check in was a waster of time. Needed license scanned and card swiped so stop telling people to do that.Richard A.
Customer did not leave a comment.Thomas J.
I returned the truck about 6:50 I was past by 20 min and they charged me 44 dollar which I think they shouldn't, also I explain the guy about the feul but they still charged me for it which it was ok, but charged another 44 dollars for 20 more minutes I think that's not fear, I want my 44 dollars back I'm I'll call customer services tomorrow..Victor R.
Customer did not leave a comment.Melanie S.
U-haul representative didnt know how to propertly assist me because of lack of knowledge on the computer, had to wait past half and hour eventhough i had a reservation and was just picking up the van, gave me a hard time and even charge me for gas when the gas level was beyond what i started of withyeyscol O.
Rental drop off was problematic, could barely find anyone who speaks English, the return location was poorly labeled and the process took substantially longer than it needed to.kevin C.
This location is a bit confusing because their is no signage for U-haul.pedro H.
The driver area of the truck was dirty with remnants from the previous users, including debris, and paperwork in the cab, under, and between the seats.TYRONE B.
I had another U-Haul dealer rent the truck I reserved to another customer. I contacted America's Food Basket with hopes that they had the same size truck. They held a truck for me and it was a very quick and easy transaction.Kirsten S.
Customer did not leave a comment.Diaraliz C.
I very disappointed that the location that I picked wasn't available, I had to drive out of my way to pick up the truck and the location didn't open until 10- the truck was not clean ( the back)Carla G.
Customer did not leave a comment.Pascual R.
The trailer was clean and in good condition. However, one of the two brake lights/turn signals was not connected to the wiring. I discovered this when problem-solving why the light only one side worked. The non-functional light was not simply disconnected but had a red plastic cap on the end of the wiring, making it appear that it had never been hooked up in the first place! Although everything working fine once I plugged in the light, a customer should not have to worry about this sort of thing. A first time user might simply have used the trailer as is which would be a potentially dangerous situation.Robert C.
Customer did not leave a comment.FRANNY M.
Personal was friendly and unhooked trailer for me and was on time. Thank you.SCOTT N.
Nothing comes too mind but just keep up the good work.!Michael B.
Customer did not leave a comment.PAUL G.
When I arrived it took 15-20 minutes to kocate the guy to get me set up. I lost 40 minutes of loading time which affected later trying to make an appointment. I would still recommend this place. It is what it is. I am used to an actual U-Haul dealer that is quicker. Not a family owned store front.kelly S.
Nothing it's super the way is setupWilfredo R.
Very nice person and good service, thank you so muchCASIMIRO D.
Very quick service on pick up and drop off. Better than most othersLON C.
Customer did not leave a comment.Bob G.
Customer did not leave a comment.Ricahard B.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.Michael O.
Worst uhaul I've ever rented at, and I've rented at most of the uhauls in the area. I rent uhaul 2-6 times a month. This Location shouldn't even be allowed to rent U-Haul. I never leave reviews, but today I am. Here goes my story. When I arrived 7 minutes after my 8am reservation, I walked in to the store looking for the rental desk. 10 ppl or more on the clock there and working, but none of them could help me with my rental. They told me I had to wait for the person that does rental to come in. They call the person and they said they'd be in, in about 20 mins. So I had to hang around til 8:30 for them to rent me a truck. Then when the girl gets in she has no idea how to hand the rental and the paper work. I told her I was gonna pay cash and hand her my Id and $100.00. After 3 times of trying to process the paper work she hands me back everything. She trys a few more times and then asked me for $140.00 as the deposit. I had forgotten she gave me my ID and $100.00 deposit back. I proceeded to tell her I gave her the money already and then her manager shows up. He Said he'll check the camera to see if I gave her any money. The manager disappears for 2 minutes and comes back. Keep in mind I've been with the girl for about 15 minutes or more now cuz she couldnt get the process right. He proceeded to tell me I never gave her anything..... then I realize I have the hundred wrapped around my ID in pocket. I understand I forgot I put it back in my pocket but how could he watch the video in 2 minutes and tell me I never gave any money. What a a bunch of liars. I end up giving her a $100.00 and we proceed to the check-in part of the rental. She jumps in the truck and checks the miles and gas level and tells me everything is all set. After she runs in I check the gas and miles and notice the gas is more than and 1/8 off = $12 gas. I call the girl over again and she States take a picture and I will too, becaue I don't know how to change the gas in the system. I start laughing but say ok. Not even a min after the girl goes back in the store I have to run after her again. I come to find the back of the truck is littered with trash and empty boxes. Also all of the moving blankets provided in the truck are ripped out of the package, unfolded on the floor, and there's an extra Dollie in the back. I have to call the girl over so she can help me remove the moving blankets and I took care of somebody else's dirty trash. You would you would think because I'm able to go on my way that this would be the end of things. But it wasn't. When I returned I went over on the miles by 2. I was told I had a balance of 1.98 cents. Typical Uhaul will give me a Uhaul receipt when I'm done. She told me she doesn't know how to change the gas in the system so she has to wait.This girl cashes me out and gives me a a small grocery store receipt that has nothing to do with Uhaul or any itemization of what happened in the transaction. Going to call U-Haul today to make sure thEduardo H.
Ha sido una linda experiencia ya que ustedes ofrecen un servicio que nos ayuda a realizar nuestras mudanzas sin la necesidad de tener que pedir favor al vecino y el costo es razonablejenny M.
They shouldn't even have an account there. The guy ask if I need help hooking up the trailer. They didn't know what they were doing. Wrong trailer wiring so no lights the whole way home. He ask if I want to go buy the connector. Really what kind of business these guys running? By far worst place I have ever been to.Ngoc N.
Send me to a location closer to my original requested location for trailer pick up.Kevin O.
Customer did not leave a comment.Pauline L.
Great location and easy rental. Clean and ready to go when I got there. Nice job!Joseph D.
Customer did not leave a comment.Zachary A.
Terrible service, rented a truck and when i went to return they were close and charged me for extra day, i did park my car with them, and they saw me parking and didnt tell me anything, so had to get an uber from Procidence,RI to Lawrence,Ma and go back the next day to get my car since they locked my car inside of their parking lot.Jose P.
The number provided via text qas incorrect. We had to go into a grocery store to get the keys. There were no signs anywhere. There was a random 40 additional charge when we got there. Whole process took an hour. Extremely disappointed.Michael M.
Customer did not leave a comment.antonetta H.
Truck is in rough shape on the exterior. Representtatives do not know what they are doing. Check out and back in were a bit complicated for them.felix D.
Customer did not leave a comment.Maria B.
Customer did not leave a comment.VINCENT D.
Customer did not leave a comment.Winston R.
Designate specific parking area for U-Haul, perhaps.Rachel R.
It took 1.5 hours to pick up our vehicle after the on-line app failed to load our information (that showed up fine once we were finally able to speak with a rental agent) and would not allow us to check out our vehicle. After that we were sent to the wrong location. Although the staff was courteous they were obvious very under-informed as to rental procedures and delayed us significantly. Please make sure your employees have necessary information and clear instructions.Benjamin A.
TERRIBLE. No one there has any idea about what they're doing. Not even sure why they rent U-Haul there. When picking up I had to help the girl navigate through the system because she couldn't find my reservation (and I checked in online, so it was supposed to be fast) and kept clicking on things that didn't have any relation to what I needed. I had to install the trailer on my car myself. Upon returning, I uninstalled and parked the trailer to save time, but then I had to wait 30 minutes just for them to understand that I was just dropping it off and needed a receipt. After that they tried to make me pull again up to plug in and check the lights... hell no. Guess that's my fault for not going to an actual U-Haul location.Morgana F.
When I arrived for my appointment I waited in line to discover that the uhaul associate doesn't begin until an hour later.. -not their fault. There was nobody that knew how to operate the uhaul computer. A brave manager got on the phone & did his best. I waited over an hour before getting out the door. The team was pleasant, tried to be helpful, but were incompetent. I ended up paying my movers for Time not worked.Christopher S.
Customer did not leave a comment.Paola I.
Freddy and the team at the grocer were wonderful. My issues is with Uhaul's preparedness. The truck I reserved was not available and so I had to accept a larger truck which proved problematic for parking throughout my move. Much of my information in the system was incorrect and my check-out took longer than expected. There was no lock available to secure the back door, and I was told by a representative on the phone that locks are no longer made standard. Again, Freddy and his team were great, Uhaul's preparedness was miserable.Nicholas S.
I scheduled and confirmed on the phone that my pickup was at 464 Broad St.. Showed up and they said that I needed to go to 863 Broad st. Couldn't find where in the grocery store I was supposed to go for UHaul (FYI- it's in the pharmacy) and workers did not speak English for me to ask. I scheduled a one way Providence to Richmond, VA and they had my drop off location as the house I lived in at Providence. They could not figure out how to change it. 2 locations and it took me about 45 minutes to pick up a scheduled UHaul.Katherine W.
Customer did not leave a comment.Fred H.
Customer did not leave a comment.miguel L.
When I picked up the truck it took the guy 20 mins. To prepared all the paper work. Then the gas was not even on the half tank. My rate was supposed to me 71. But because it was raining I extended my truck until the following day and I got quote 40 so my total was supposed to be around 110. When I drop off the truck the person who was doing the u haul was not present and the person who's working at the market told me I'm paying 150? How is that happend if I did not even used all the miles that I gave? Never again and will not recommend.princess O.