Customer Reviews for America's Food Basket

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of America's Food Basket

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CASIMIRO M. on

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Customer did not leave a comment.

Richard A. on

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While it was not my first choice to pick up the vehicle the gentleman who assisted me was great. Despite the phone agent who I booked my truck through and the email you sent the online check in was a waster of time. Needed license scanned and card swiped so stop telling people to do that.

Thomas J. on

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Victor R. on

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I returned the truck about 6:50 I was past by 20 min and they charged me 44 dollar which I think they shouldn’t, also I explain the guy about the feul but they still charged me for it which it was ok, but charged another 44 dollars for 20 more minutes I think that’s not fear, I want my 44 dollars back I’m I’ll call customer services tomorrow..

Melanie S. on

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Customer did not leave a comment.

yeyscol O. on

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U-haul representative didnt know how to propertly assist me because of lack of knowledge on the computer, had to wait past half and hour eventhough i had a reservation and was just picking up the van, gave me a hard time and even charge me for gas when the gas level was beyond what i started of with

kevin C. on

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Rental drop off was problematic, could barely find anyone who speaks English, the return location was poorly labeled and the process took substantially longer than it needed to.

pedro H. on

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This location is a bit confusing because their is no signage for U-haul.

TYRONE B. on

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The driver area of the truck was dirty with remnants from the previous users, including debris, and paperwork in the cab, under, and between the seats.

Kirsten S. on

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I had another U-Haul dealer rent the truck I reserved to another customer. I contacted America’s Food Basket with hopes that they had the same size truck. They held a truck for me and it was a very quick and easy transaction.

Diaraliz C. on

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Customer did not leave a comment.

Carla G. on

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I very disappointed that the location that I picked wasn’t available, I had to drive out of my way to pick up the truck and the location didn’t open until 10- the truck was not clean ( the back)

Pascual R. on

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Robert C. on

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The trailer was clean and in good condition. However, one of the two brake lights/turn signals was not connected to the wiring. I discovered this when problem-solving why the light only one side worked. The non-functional light was not simply disconnected but had a red plastic cap on the end of the wiring, making it appear that it had never been hooked up in the first place! Although everything working fine once I plugged in the light, a customer should not have to worry about this sort of thing. A first time user might simply have used the trailer as is which would be a potentially dangerous situation.

FRANNY M. on

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Oscar R. on

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Good

SCOTT N. on

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Personal was friendly and unhooked trailer for me and was on time. Thank you.

Michael B. on

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Nothing comes too mind but just keep up the good work.!

PAUL G. on

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kelly S. on

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When I arrived it took 15-20 minutes to kocate the guy to get me set up. I lost 40 minutes of loading time which affected later trying to make an appointment. I would still recommend this place. It is what it is. I am used to an actual U-Haul dealer that is quicker. Not a family owned store front.

Wilfredo R. on

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Nothing it's super the way is setup

CASIMIRO D. on

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Very nice person and good service, thank you so much

LON C. on

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Very quick service on pick up and drop off. Better than most others

Bob G. on

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Ricahard B. on

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RICHARD C. on

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Michael O. on

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Eduardo H. on

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Worst uhaul I've ever rented at, and I've rented at most of the uhauls in the area. I rent uhaul 2-6 times a month. This Location shouldn't even be allowed to rent U-Haul. I never leave reviews, but today I am. Here goes my story. When I arrived 7 minutes after my 8am reservation, I walked in to the store looking for the rental desk. 10 ppl or more on the clock there and working, but none of them could help me with my rental. They told me I had to wait for the person that does rental to come in. They call the person and they said they'd be in, in about 20 mins. So I had to hang around til 8:30 for them to rent me a truck. Then when the girl gets in she has no idea how to hand the rental and the paper work. I told her I was gonna pay cash and hand her my Id and $100.00. After 3 times of trying to process the paper work she hands me back everything. She trys a few more times and then asked me for $140.00 as the deposit. I had forgotten she gave me my ID and $100.00 deposit back. I proceeded to tell her I gave her the money already and then her manager shows up. He Said he'll check the camera to see if I gave her any money. The manager disappears for 2 minutes and comes back. Keep in mind I've been with the girl for about 15 minutes or more now cuz she couldnt get the process right. He proceeded to tell me I never gave her anything..... then I realize I have the hundred wrapped around my ID in pocket. I understand I forgot I put it back in my pocket but how could he watch the video in 2 minutes and tell me I never gave any money. What a a bunch of liars. I end up giving her a $100.00 and we proceed to the check-in part of the rental. She jumps in the truck and checks the miles and gas level and tells me everything is all set. After she runs in I check the gas and miles and notice the gas is more than and 1/8 off = $12 gas. I call the girl over again and she States take a picture and I will too, becaue I don't know how to change the gas in the system. I start laughing but say ok. Not even a min after the girl goes back in the store I have to run after her again. I come to find the back of the truck is littered with trash and empty boxes. Also all of the moving blankets provided in the truck are ripped out of the package, unfolded on the floor, and there's an extra Dollie in the back. I have to call the girl over so she can help me remove the moving blankets and I took care of somebody else's dirty trash. You would you would think because I'm able to go on my way that this would be the end of things. But it wasn't. When I returned I went over on the miles by 2. I was told I had a balance of 1.98 cents. Typical Uhaul will give me a Uhaul receipt when I'm done. She told me she doesn't know how to change the gas in the system so she has to wait.This girl cashes me out and gives me a a small grocery store receipt that has nothing to do with Uhaul or any itemization of what happened in the transaction. Going to call U-Haul today to make sure th

jenny M. on

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Ha sido una linda experiencia ya que ustedes ofrecen un servicio que nos ayuda a realizar nuestras mudanzas sin la necesidad de tener que pedir favor al vecino y el costo es razonable

Ngoc N. on

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They shouldn’t even have an account there. The guy ask if I need help hooking up the trailer. They didn’t know what they were doing. Wrong trailer wiring so no lights the whole way home. He ask if I want to go buy the connector. Really what kind of business these guys running? By far worst place I have ever been to.

Kevin O. on

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Send me to a location closer to my original requested location for trailer pick up.

Pauline L. on

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Customer did not leave a comment.

Joseph D. on

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Great location and easy rental. Clean and ready to go when I got there. Nice job!

Zachary A. on

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Jose P. on

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Terrible service, rented a truck and when i went to return they were close and charged me for extra day, i did park my car with them, and they saw me parking and didnt tell me anything, so had to get an uber from Procidence,RI to Lawrence,Ma and go back the next day to get my car since they locked my car inside of their parking lot.

Michael M. on

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The number provided via text qas incorrect. We had to go into a grocery store to get the keys. There were no signs anywhere. There was a random 40 additional charge when we got there. Whole process took an hour. Extremely disappointed.

antonetta H. on

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Customer did not leave a comment.

felix D. on

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Truck is in rough shape on the exterior. Representtatives do not know what they are doing. Check out and back in were a bit complicated for them.

Maria B. on

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VINCENT D. on

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Winston R. on

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Rachel R. on

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Designate specific parking area for U-Haul, perhaps.

Benjamin A. on

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It took 1.5 hours to pick up our vehicle after the on-line app failed to load our information (that showed up fine once we were finally able to speak with a rental agent) and would not allow us to check out our vehicle. After that we were sent to the wrong location. Although the staff was courteous they were obvious very under-informed as to rental procedures and delayed us significantly. Please make sure your employees have necessary information and clear instructions.

Morgana F. on

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TERRIBLE. No one there has any idea about what they're doing. Not even sure why they rent U-Haul there. When picking up I had to help the girl navigate through the system because she couldn't find my reservation (and I checked in online, so it was supposed to be fast) and kept clicking on things that didn't have any relation to what I needed. I had to install the trailer on my car myself. Upon returning, I uninstalled and parked the trailer to save time, but then I had to wait 30 minutes just for them to understand that I was just dropping it off and needed a receipt. After that they tried to make me pull again up to plug in and check the lights... hell no. Guess that's my fault for not going to an actual U-Haul location.

Christopher S. on

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When I arrived for my appointment I waited in line to discover that the uhaul associate doesn’t begin until an hour later.. -not their fault. There was nobody that knew how to operate the uhaul computer. A brave manager got on the phone & did his best. I waited over an hour before getting out the door. The team was pleasant, tried to be helpful, but were incompetent. I ended up paying my movers for Time not worked.

Paola I. on

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Customer did not leave a comment.

Nicholas S. on

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Freddy and the team at the grocer were wonderful. My issues is with Uhaul's preparedness. The truck I reserved was not available and so I had to accept a larger truck which proved problematic for parking throughout my move. Much of my information in the system was incorrect and my check-out took longer than expected. There was no lock available to secure the back door, and I was told by a representative on the phone that locks are no longer made standard. Again, Freddy and his team were great, Uhaul's preparedness was miserable.

Katherine W. on

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I scheduled and confirmed on the phone that my pickup was at 464 Broad St.. Showed up and they said that I needed to go to 863 Broad st. Couldn’t find where in the grocery store I was supposed to go for UHaul (FYI- it’s in the pharmacy) and workers did not speak English for me to ask. I scheduled a one way Providence to Richmond, VA and they had my drop off location as the house I lived in at Providence. They could not figure out how to change it. 2 locations and it took me about 45 minutes to pick up a scheduled UHaul.

Fred H. on

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miguel L. on

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princess O. on

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When I picked up the truck it took the guy 20 mins. To prepared all the paper work. Then the gas was not even on the half tank. My rate was supposed to me 71. But because it was raining I extended my truck until the following day and I got quote 40 so my total was supposed to be around 110. When I drop off the truck the person who was doing the u haul was not present and the person who's working at the market told me I'm paying 150? How is that happend if I did not even used all the miles that I gave? Never again and will not recommend.

MARY ANN M. on

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I have rented U-Haul trucks before so they come in handy. But I did not like the fact that because I underestimated on the mileage I owed 18 dollars. The owner called and left a message on my machine that I needed to pay it because we were deadbeats and never paid our bills. While I will rent a U-Haul if I ever move again I will not rent from this company. By the way I did pay the 18 dollars I owed.

James V. on

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Lori was very helpful throughout the entire rental process. The trailer we rented was in excellent working condition. Thank-you!

KATIE W. on

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Customer did not leave a comment.

MYRON F. on

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JERRY T. on

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KAREL C. on

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Darrell S. on

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Friendly people, truck is always there when I need it.

GERALD R. on

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JULIE B. on

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