Customer did not leave a comment.Alla S.
Customer Reviews for Americas Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing I could think of is I couldn't figure out how to open the passenger side door on the truck that I used. You could only open it from the inside and not the outside which was rather inconvenient. Otherwise all was well!Michelle F.
Dex was awesome!Adam J.
Even though no one was there when we dropped off the truck, it was easy to call the number on the offices sign, person picked up, and answered our questions in a helpful way.Erin S.
Great Customer service, thanks!Hamid R.
Excellent service! Thank you!Hamid R.
I rented the truck until Weds. But on Tuesday I began to receive calls to return the truck. Evidently a customer was waiting for it. So I went to one place (on the contract). A lady was there with a child (wrong place). She sent me to another place (wrong place again). The 2nd lady told me of another place. So I went to the 3rd place to return the truck and no one was there. I dropped the keys in the drop-off box, hoping this was right. I never saw another customer waiting. Seems like the locations in around Ridgefield/Vancouver are not coordinated.Mark T.
Customer did not leave a comment.Ann S.
I was so please with the customer service and personality of our service rep. Even though the location is not the closest to my home I will be coming here in the future. OUSTANDING EXPERIENCE!! <3LAURA ELIZABETH J.
Amazing service!Alla S.
Longer hoursJack B.
Excellent customer service!!!michael W.
Customer did not leave a comment.Andrew F.
The rental APP was glitchy and used wrong grammar when asking about mileage. It asks, â€œhow many miles did you driveâ€, what it wants to know is how many miles on the odometer. I drove 4 miles. The odometer read 314 miles. See the difference. The APP doesn't inform you that you have to be at the location to access pickups causing some confusion this morning. Then it cut me off after asking me to take pictures. I called support only to find I had already completed the transaction. Good, but then I wasted 10 more minutes calling support because the APP never informed me I was done. I won't be using the APP to rent a truck ever again. If I can't do it at the counter with a representative, I will find another rental service.Chris M.
Customer did not leave a comment.Sharon T.
Customer did not leave a comment.DAVID JAMES W.
Friendly and helpful staff. Good overall experience.John L.
Friendly peopleROBERT H.
Customer did not leave a comment.Denise M.
I already recommended to a friend of mine...if they need to rent a U Haul go here. Very good company and the truck I had was just as I had hoped, easy to drive and handle. Thank you.Sharon T.
This was a great experience. All went well and I am a happy camper. Thank you U Haul.Sharon T.
Very friendly and professional thank you.Michael J.
Awesome people who run this facility, very helpful, efficient and we definitely will return as needed. We love this place! Thanks for being close by and so easy to work with!Leroy M.
Customer did not leave a comment.Lisa V.
Customer did not leave a comment.James C.
Customer did not leave a comment.Ellen J.
I tried and failed with your 24 hr share app and failed! ( not worth the time and effort ). I was able to connect with the on site management and they connected with u haul and did secure the original reservation. IClarence Edward E.
Customer did not leave a comment.Alicia M.
In and out quickly with a smileRichard M.
Friendly, considerate and helpful staff, very informative.Karla L.
Customer did not leave a comment.Stacey B.
The most Friendly Uhaul I've ever rented from. Will rent again when neededDanny H.
Customer did not leave a comment.Kara H.
Friendly and quick service.Dale H.
The customer service rep was excellent!Oscar N.
Customer did not leave a comment.Robert E.
Not a thing.Rodney S.
Customer did not leave a comment.Gregory D.
Customer did not leave a comment.Phillip M.
Our Uhaul representative was friendly and helpful. I couldn't ask for better!Charles S.
really can't criticize the location; really the best ever truck rental "experience" I've hadJon Y.
Animal hair just everywhere in the cabGREGORY C.
Customer did not leave a comment.Paul H.
Excellent service! We would recommend this location without reservation.Lorraine H.
Customer did not leave a comment.April G.
Customer did not leave a comment.William G.
Customer did not leave a comment.Robin S.
Customer did not leave a comment.Allen W.
Very helpful and friendly staff!!Scott S.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.David S.
Manager Dex was very courteous and helpful. I would recommend it how facility to family and friends.RICHARD L.
Kimmie was amazing! She was super friendly, and was able to get me out the door quickly. She has excellent customer service skills. :)corrie V.
Clean and fill gas before renting out. Don't rent out a truck that needs maintenance.Shannon L.
The older gentleman at the counter was extremely helpful and considerate. There was an issue with the Uhaul website for my billing and he called the appropriate personnel and got me out of there in a hurryTodd S.
Customer did not leave a comment.Jael T.
I used the app to check in. worked great. a very nice lady stepped out of the office and said if I had any trouble at all she'd be happy to help. I would use this uhaul location again.Richard H.
Customer did not leave a comment.Madhu E.
Customer did not leave a comment.Jason D.
Customer did not leave a comment.Shana K.
Customer did not leave a comment.Sylvia D.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Richard H.
Overall, things went well. Maybe a roadside sign to id your location.ClydeK N.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Mike K.
Customer did not leave a comment.Shirley R.
Fuel levels are not always accurately stated. In my last 3 experiences (different locations), the fuel levels were slightly lower than full, but stated as full. I've returned my rentals at full. Not the best experience.DAVID G.
Customer did not leave a comment.Martin V.
Customer did not leave a comment.Marlene I.
Customer did not leave a comment.Tamara G.
Have the gas tanks full at pick up.Peter B.
Customer did not leave a comment.Alexis W.
Very friendly staff member, professional manner, helpful, made me feel welcomed.JACK B.
The man who helped me was courteous, friendly and very helpfulLINDLE M.
Customer did not leave a comment.David G.
Very awkward pickup and return. transacted threw a window. Lobby was not open. Acted weird about my online rental. Called to confirm my return time before even renting to me.William G.
Maybe have the gas tank full.Paul S.
Customer did not leave a comment.COURTNY L.
Customer did not leave a comment.Laura S.
Customer did not leave a comment.Craig K.
Customer did not leave a comment.CORBIN B.
Truck worked fine but roof leaked on my wines. Also there's not enough legroom.Kenton E.
The truck smelled like someone smoke a cigar in it.Scott E.
Customer did not leave a comment.John B.
The U-Haul after hour key drop was not clearly labeled.Jesus C.
Cargo vans are not available at this location. This would be a useful addition.Gregory D.
Crumbs in the truck make it unappealing to use.POUYA R.
Customer did not leave a comment.Bryan K.
Customer did not leave a comment.KATHLEEN H.
The floor boards were dirty on the driver side but we just got a bunch of rain. The issue I had was a tech issue and when I left a comment in the feedback, someone handled it immediately and followed up with me. A great experience overall and it was after hours check in and out.Alison P.
I figured out where everything was, and how it worked. BUT if there is time you might ask if the person renting would like to be shown how the particular vehicle worksâ€¦ sometimes are NOT obvious.that may be just meâ€¦. Don't like driving a different vehicleâ€¦ thank youELAINE W.
Staff was very helpful and friendly, this is a great location!Joe Y.
You were perfect, no need for improvement!LuAnn C.
This was a great location. I loved how clean and inviting it was. The flowers out front were beautiful. I look forward to visiting this location again soon.Karl A.
Great service and very quick.TODD M.
Customer did not leave a comment.George T.
Customer did not leave a comment.Steven T.
The phone/mobile system to access the truck was awful and took forever. Ultimately it didn't work at all. I was unaware I would need to have TWO alternate contacts ready to answer their phone at any given moment in order to simply access my truck. It was very difficult and made the experience terrible. Luckily the agent inside the Self Storage location came to our rescue and helped us. She was friendly and helpful and made the best of a tough situation. Excellent customer service from her- terrible from the uhaul site.Kaela P.
Customer did not leave a comment.Dalton F.