Customer did not leave a comment.Richard H.
Customer Reviews for Americas Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall, things went well. Maybe a roadside sign to id your location.ClydeK N.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Mike K.
Customer did not leave a comment.Shirley R.
Fuel levels are not always accurately stated. In my last 3 experiences (different locations), the fuel levels were slightly lower than full, but stated as full. I've returned my rentals at full. Not the best experience.DAVID G.
Customer did not leave a comment.Martin V.
Customer did not leave a comment.Marlene I.
Customer did not leave a comment.Tamara G.
Have the gas tanks full at pick up.Peter B.
Customer did not leave a comment.Alexis W.
Very friendly staff member, professional manner, helpful, made me feel welcomed.JACK B.
The man who helped me was courteous, friendly and very helpfulLINDLE M.
Customer did not leave a comment.David G.
Very awkward pickup and return. transacted threw a window. Lobby was not open. Acted weird about my online rental. Called to confirm my return time before even renting to me.William G.
Maybe have the gas tank full.Paul S.
Customer did not leave a comment.COURTNY L.
Customer did not leave a comment.Laura S.
Customer did not leave a comment.Craig K.
Customer did not leave a comment.CORBIN B.
Truck worked fine but roof leaked on my wines. Also there's not enough legroom.Kenton E.
The truck smelled like someone smoke a cigar in it.Scott E.
Customer did not leave a comment.John B.
The U-Haul after hour key drop was not clearly labeled.Jesus C.
Cargo vans are not available at this location. This would be a useful addition.Gregory D.
Crumbs in the truck make it unappealing to use.POUYA R.
Customer did not leave a comment.Bryan K.
Customer did not leave a comment.KATHLEEN H.
The floor boards were dirty on the driver side but we just got a bunch of rain. The issue I had was a tech issue and when I left a comment in the feedback, someone handled it immediately and followed up with me. A great experience overall and it was after hours check in and out.Alison P.
I figured out where everything was, and how it worked. BUT if there is time you might ask if the person renting would like to be shown how the particular vehicle worksâ€¦ sometimes are NOT obvious.that may be just meâ€¦. Don't like driving a different vehicleâ€¦ thank youELAINE W.
Staff was very helpful and friendly, this is a great location!Joe Y.
You were perfect, no need for improvement!LuAnn C.
This was a great location. I loved how clean and inviting it was. The flowers out front were beautiful. I look forward to visiting this location again soon.Karl A.
Great service and very quick.TODD M.
Customer did not leave a comment.George T.
Customer did not leave a comment.Steven T.
The phone/mobile system to access the truck was awful and took forever. Ultimately it didn't work at all. I was unaware I would need to have TWO alternate contacts ready to answer their phone at any given moment in order to simply access my truck. It was very difficult and made the experience terrible. Luckily the agent inside the Self Storage location came to our rescue and helped us. She was friendly and helpful and made the best of a tough situation. Excellent customer service from her- terrible from the uhaul site.Kaela P.
Customer did not leave a comment.Dalton F.
Customer did not leave a comment.STEPHEN T.
Customer did not leave a comment.RONALD O.
Customer did not leave a comment.Guinevere G.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.James P.
Customer did not leave a comment.JAMES M.
Easy rental and return process. Rental equipment was clean and well maintainedJoe R.
Customer did not leave a comment.SUSAN S.
We were under a extreme time constraint with moving and receiving furniture and the U-Haul representative, K Tucker, was very patient, friendly and understanding.linda G.
You did great! I was scheduled to pick up in Hazel Dell, but was offered a pick up at the Salmon Creek facility where I rented the truck and close to my home! Thanks!Ken W.
Very nice lady at the desk. Helpful and nice. Good experience.RONALD B.
Mobile check out and return was quick and easyPeggy D.
Customer did not leave a comment.Mary H.
The dolly was in very poor shape. The stair treads did not work at all and the cab of the truck had a very strong smell of cigarette smoke. It was also somewhat dirty with debris in the cup holders and on the floorHayden M.
Customer did not leave a comment.Mary H.
Every single customer service person I talked to was immensely helpful and incredibly kind! I could not have had a better experience and will be using Uhaul for every move I have! I will make sure that my real estate friends know how incredibly amazing you all have been!!! Thank you for taking the hard out of it!Randi N.
When I got my truck the tire pressure in the back tire was low. 57 instead of 67 which was an indicator on the dash board. The associate didn't know this although she had just received back the truck and parked it.Kallie R.
Hard to find... this part of Vancouver is newer/confusing to many. Need detailed instructions about signage, etcKENARD B.
Customer did not leave a comment.Ryan C.
Online return would not work. The website kept telling me it could not determine my location. The guy who answered the phone number on the return box was terrific - took care of things quickly. Thanks to that guy please!Michael C.
Customer did not leave a comment.Carol O.
Customer did not leave a comment.Aubrey T.
Customer did not leave a comment.Shane L.
Customer did not leave a comment.Raymond W.
Improve/update mobile app. Freezes and glitches frequently and loses information.Nicole D.
My daughter and I were given a truck that broke down in Weed, California. All the gauges in the dashboard went to zero (note I had just gassed up the truck) and air conditioning stopped working and the truck would not shut off, kept running for over 4 hours. We sat in a gas station parking lot for over 4 hours in the heat. Every time I called the U Haul roadside assistance was on hold for a very long time before someone answered (the mechanic experienced same issue). When someone did answer (Sarah I think) she was great and helpful. It took a long time for a mechanic to come to check on the truck, and when he determined what might me the problem, everything was closed to get a part. We were put up in a 2 star hotel by U Haul with unfortunate thin walls all night. The only way the mechanic could get the truck to stop running was to disconnect the battery. With 3 U Hauls dealerships in the area of Weed, CA only 1 was supposedly open in the morning at 9 am. When we finally got towed the following morning to the U Haul that road side assistance arranged, there was no one there at 9 am to open. 15 minutes later someone showed up. We transferred our load to another truck and was able to finally head to Southern California. Not happy and very unsafe and dangerous for my daughter and myself. I would be very reluctant to use U-Haul in the future.Linda L.
Vehicle was greatDori V.
There is nothing that I am aware of that need improving.Charles C.
Customer did not leave a comment.Dillon D.
The online request/ ordering process, as well as, the onsite remote pick-up of vehicle is WAY TOO MUCH; too many steps, navigating is not user friendly, especially from our smart phones. I was very very frustrated with simply picking up my 10' U-Haul vehicle. The site manager-Dex, was very helpful with manually handling my pickup. Other than that THE U-HAUL VAN handled perfectly-clean, and worked out very well, overall!Charles W.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.Donna S.
Customer did not leave a comment.DAX T.
Customer did not leave a comment.Dennis F.
Customer did not leave a comment.Charles E.
People here are friendly and helpful, it was a great experience working with them.James C.
Customer did not leave a comment.Dan I.
Guy was in the building with the door locked and just pointed at the key drop box. No words. Just pointed....Alan H.
Thank you everyone was absolutely perfect very friendly and very helpful thank you so muchMary G.
Customer did not leave a comment.Gregory D.
Customer did not leave a comment.Terry H.
Always have an excellent experience renting a U-Haul from Dax at Americas Self Storage in Vancouver WA.jeff K.
The lady at this location said as long as we get it back before she gets there we would only be charged for 1 day we did and were charged a second day!Luis J.
Customer did not leave a comment.Kamarla B.
Customer did not leave a comment.Robert B.
Extremely helpful and reassuring staff. Easy drop off experience. Storage units were handy and easy to unload van and into the 2 10x10 units.Blake S.
Customer did not leave a comment.john J.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Dori V.