Dax was very helpful and courteous. The Uhaul system was having an issue. Dax was able to reach out to his corporate support team and get it resolved. It took a few minutes and Dax was very courteous during the issue getting resolved. The car hauler trailer worked great. I finished early and Dax promptly assisted in the drop off and I was on my way. Thanks for the great service and equipment.
Randy C
Customer Reviews for Americas Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Store hours noted opening at 09:30AM. I arrived for my 10am appointment at 9:56 and the location was not open, doors locked and nobody in the visible area. I rang the Ring Doorbell and that awoke a dog barking and the onsite manager (Dex) came downstairs to open. He was polite, apologized for my wait and started the check out process for the trailer I had rented. He asked me if the trailer (5'x6') I had reserved was going to be adequate, I said I thought so as I was only transporting a king size bed. This got me to verifying the king size bed and to discover a bigger trailer would be better. Dex set me up with a 6'x12' trailer. He helped guide me and get the trailer connected and confirmed all lights were working accordingly. I asked if he needed anything more from me and he said no, you're good to go. I received the U-Haul check out message to my phone as I was pulling away from the U-Haul location. I pulled over in a parking area not far from the U-haul office. I took the requested pictures and I noticed needing to confirm receiving the 12 moving blankets and the dolly I reserved but they were not in the trailer. I went back into the U-Haul office area and Dex was helping his other 10am appointment that showed up. Dex asked me if I needed something else and I explained I'm missing the moving blankets and the dolly. He pointed to a stack of blankets on the floor and said to help myself to 12 of them and the dolly was there for me to grab as well. I made a couple of trips getting the blankets and the dolly out to the trailer and then I was on my way. The only other challenge was upon returning the trailer, there was little to no space to put it. Dex had noted that because his office is closed on Sunday and Monday and I was returning it on a Monday, that I should park it in front of the closed fence and along a curb area across from the office. When I arrived to return the trailer, there was already a truck parked where Dex told me to park the trailer. I parked the trailer in front of the truck but the front portion of the trailer extended along a red painted fire lane area which made me feel a bit uncomfortable. Unfortunately I had no other choice to park the trailer that I was returning. I will note, although no one of the issues noted were enough to never use that location again, I do think there are some opportunities to improve the overall experience.
Randy CI have rented trucks from this location many times. Always a wonderful experience. Thanks 🌻
HAMID RMore clearly marked parking spots for the U Haul
POUYA RI arrived just before pickup at the location on my pickup date and found the worker behind the counter looking like he just woke up...on a Thursday....at 10 a.m. His dog was barking in the other room and was really annoying. He checked us out, no problem, had the truck ready to go outside and then forgot to give us the key. I had assumed since he forgot to give us the key, it was just in the vehicle. It wasn't. So I went back in and he apologized and went to a box in the front, and pulled out a key for me. Wrong key. Then he said he would have to go look for the key. So I waited another 5-10 minutes for the correct key. And here he had pushed me to leave a google review right away for service, which I did. But I should have waited until the whole transaction was done. Drop off...no issues. Quick and easy.
AARON PTremendous service - good people!
JEFFREY PThe attendant at this station was very helpful and accommodating. This was an awesome experience, quick and efficient. Thank you.
KIMBERLY AThis location has the best equipment and best customer service in the 44 years I've been renting from Uhaul!
DAVID WThe place where I had to return is not even open on Christmas Day. I returned the check on Christmas Day and they’re saying I didn’t return it till the next day. I didn’t even get to start using my truck until after 4 PM on the day that I picked it up so it’s justified that I would return it just after 4 PM on the day of my return. The fact that you charged me an extra day and checked it in the morning of the 26th is Ludacris. You should have cameras out there that show that I did return the truck and have a video showing that I returned the truck on the 25th.
DENISE Knot much, great location. not sketchy
Chris sEverything was fine. Change nothing!
GREGORY BHelpfu stafl, knowledgable, clean and convenient.
BRIAN RDax is excellent. I cannot say enough good things about his patience and care.
RACHEL RDax was very professional and accommodating in getting this all set up and out the door as well as finalizing the end details me.
CHARLES SVery easy drop off, he texted us with instructions and everything went well.
JOSEPH LEverything was great, Dax provided excellent service! Thank you!
ERNEST JI'm a Realtor and this is the 2nd time in a week that I had to rent a cargo van from Dax at American Self Storage to help clients move. He is so easy to work with! Thank you!!
JACLYN OWheel was in fact low although there was a sticker saying it is not. Felt very unsafe because of that although seemingly small lie.
ANNA KTge manager was extremely helpful and knowledgeable. Check in and return was fast, well prepared and very professional.
PEGGY OA great experience from start to finish. So easy to work with. Friendly. Highly recommended.
EDWARD DThe cab could have been a little cleaner. It was a newer vehicle and there were stains on the seats that could have easily been removed with a handheld shampoo vacuum. Overall a good experience, friendly and respectful staff, both coming and going.
KURT HDax was very helpful with pickup and dropoff--thxs Dax!
BRIAN WIndicate more drop off locations for after hour service.
ELIJAH WI have always used U-Haul in the past. We rent a vehicle several times a year for art festivals, but I doubt that I will be using U-Haul in the future because of the drastic increase in the mileage charge.
RODNEY WSo easy to rent from this location!! I always try to use vehicles that are at this location if possible!
SUSAN WDax , the manager was very courteous & helpful.
KEVIN SAll good.
HENRI JGreat customer service. The truck was in pristine condition and the process to check in and out was friendly, efficient, and well managed.
JOHN BI can't think of anything - the service I was provided at this U-Haul location was polite, friendly, and efficient (as it has been in my past experience also).
JAMES CVery clean establishment and dealt w two different representatives....one was for basic equip rental, boxes and packing paper and the next day was for truck rental and storage rental. Both gentlemen were extremely helpful, professional and pleasurable....thank you.
TODD MExcellent service
STEVEN PDax, the resident manager, was very helpful and took the initiative to greet me in the parking lot to assist me with my rental even though it was well before the office officially opened.
PETER GSecond time renting from this location, always seamless and very professional.
JEFFREY SAwesome Thank You!
KEVIN BGreat team!
Joshua HPositive note. The gentleman that helped me was very professional. I enjoyed working with him. I will return to this location next time I need a rental.
TERESA SNo changes. All good :)
DAVID WDex was great! Gave great customer service.
MICHAEL BDax was very professional and helpful!
Danica CThe check in process was very easy and friendly.
ALLY LYeet.
HENRI JThe rental for a day went very smoothly. The guys working in he office were very efficient.
BONNIE HThis is a great place to rent from. I have rented several times already and it is always fast, easy and always accurate. I highly recommend!
RITA ENone
William DThe self-pickup is too cumbersome and takes too long. The return is even worse.
Luis LThe resident manager customer service was exceptional.
Yohannes FVery nice set-up, would recommend to anyone needing a u-haul vehicle.
Jeff SThe only issues were the trucks check engine light was on at the time of pick up and the appliance dolly wheel wouldn’t turn.
Jodi SGreat customer service. Thank you.
Ivan AI rented the truck instead of the box truck last minute, so it was a dirty, not there fult and they are awesome at this location tho!
Jason CCustomer service was great! Super fast, let me know everything to needed to know
Chad SAn easy and excellent experience. Great customer service in and out. Very clean truck. We’ll definitely recommend rentals at this location and will certainly return whenever we need another rental or supplies. We’ll done!
Theodore AReally nice and helpful attendant
Elijah AFriendly service. No hassles and truck did great.
Craig REfficient
Craig CThanks
Hamid RThe U-Haul app is very buggy. Kept giving me errors despite my phone being on 5G with full bars. I had to call for live assistance because the pick-up process on the app went straight from find your truck to return your truck! I couldn't get the code to the lock box!!!
Jack J