Get new ownership/ management. They were not the friendliest, and a full outline of the policy upon rental would have been GREAT...
Melissa K
Customer Reviews for Americinn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was billed incorrect and had to take to 3 different people to try to sort things out while being tossed around the phone on hold. It eventually got sorted out. Over all it took me about 1 hour and 15 minutes in person to get this sorted, not including time on the phone while driving
CAMERON NVery convenient
Barbara PWhen I called to reserve the trailer, the person did not tell me that the location had been changed in Maquoketa and it took me more time to find the new location. The person on the phone was very difficult to understand! No sign to tell me where the office was at the motel. The units were in the back of the motel.
HAROLD KThe man who checked the equipment in did not even unhook the trailer. He told me to park in back and let me unhook the trailer. This might be a liability issue.i am a 60 year old woman. If the trailer causes me injury, uhaul is responsible. I should never have had to lift the tongue off the hitch myself.
Carla BI had trouble finding anyone at this location. Once I did it was an easy process, but it took longer than it needed to.
John SGood experience. Thanks
Kevin MNo personal interaction, had to do all check in steps myself with no guidance. Very unsatisfied.
Melody BNo one around had to call to show up
Terry PPeople renting the equipment should be more informed about how to maintain/hook up equipment. Security chain was about 8 inches too long, looked like everyone just tried to twist it to shorten it but even after being twisted as far as possible there was still about 4 inches dragging on the ground. Since this is the only place to rent equipment i had to choose recommend to a friend box, otherwise I would not have.
mike Rthis location was very inconvenient for me, I asked to pick up in Moline near the airport. This was way out of my way and i was not happy about it. the truck was difficult to get into drive and reverse.
William SVery quick and easy no fuss excellent service.
Patricia d