Personnel was not familiar with auto transport equipment and unable to offer assitance hooking equipment up to U-haul
Dionte S
Americinn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maquoketa, IA 52060
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Customer Reviews
- 3.5 Average Customer Rating
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On 1/30/2026, I reached out to a local hotel in the town where I live. I explained to the owner of the hotel that I needed to rent a small moving truck for only a couple of hours to move a few pieces of nice furniture across town, and asked if I could possibly get a discounted rate since I would be using the vehicle for such a short period. The owner explained to me that he was unable to offer such a discount. I understood. I then asked if he would honor my military discount, as I'm a United States Navy Veteran. He laughed at me and said they didn't recognize military services. I disappointedly accepted the denial and rented the vehicle. When I arrived to my home and opened the cargo door, I was not pleased with the filthy mess I noticed. It took me almost an hour to clean, sweep, mop, and wipe down the inside of the cargo area. I returned the truck about for hours after renting it and putting only ten miles on it, and informed the owner about the mess that need to be cleaned before I loaded my very nice furniture. Again he briefly laughed and said he was sorry. I also mentioned to him about my concern with the cracked windshield the truck had, as that could likely be a safety hazard, and also constitute a sanction from law enforcement. I was ignored. I feel that I should have gotten a better rate, or for sure a military discount for renting that filthy, and potentially hazardous moving truck. I will be using another truck rental company if I ever have the need to do so again.I do not enjoy leaving poor reviews, but I thought this was necessary.
AARON HThe inside of the trailer was very muddy. I had to clean it before use
STEVEN RGet new ownership/ management. They were not the friendliest, and a full outline of the policy upon rental would have been GREAT...
Melissa KI was billed incorrect and had to take to 3 different people to try to sort things out while being tossed around the phone on hold. It eventually got sorted out. Over all it took me about 1 hour and 15 minutes in person to get this sorted, not including time on the phone while driving
CAMERON N