The people were pompous, arrogant not at all customer service oriented. First I had to wait 25 min just to talk to a person as their primary business was a pawn shop NOT truck rental. When I finally got to the front of the line they sent me to the back of the store to wait in another line. Mind you the people made incontact with me numerous times and saw me holding the U-Haul key chain. Then when I got to the front of the line another 15 min the guy took my key and said “ok I will eventually go out and check the vehicle in” and then proceeded to clean his work area and then started to surf the internet while I was standing there. Eventually pawn customers came in and he helped brand new people before finishing checking my van in. Finally after waiting a total of 45 min I started to get agitated they told me “you can just leave and we will check you in and send you the receipt” when I told them I wanted to have the ticket closed and a receipt they then grudgingly started to go out to receive the truck. It should not take in total an hour to return a vehicle. U-Haul should be shamed to have their name affiliated with this business. ON THE SAME STREET there were at least one other rental companies. If I were ever need to need a vehicle I would rent one of those before ever stepping foot in this place again. If you want to have a completely horrible rental experience make sure you rent from AmeriPawn.
BLAIR F
Customer Reviews for AmeriPawn Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you.
ROLAND LWonderful experience
JOSEPH PThe cab smelled terrible and the inside of the truck was covered in mud, I moved a mattress and it got filthy, take better accountability to locations renting uhauls.
GRAHAM CEasy in and easy out.
GREGORY KAlways friendly service when I go there, thanks guys!
PHILLIP KWe had ordered moving blankets but there were none at this location.
DENNIS EThey did not have the moving blankets I ordered. I would like to request a refund for the $12 I was charged for them.
Sean DThe staff was extremely helpful amd very freidnly. The made the whole process extremely easy, would rent again amd will recommend to friends amd family.
Sean DDave/James and the staff at Ameripawn & Uhaul are super great and always helpful and efficient. Thanks you, Daniel Gokdfarb
DANIEL GI mentioned it on my drop off. My 26' truck drifted (not as severe as pulled) to the right. Please check the alignment and re-balance the two front tires. (There was a shake from the front end at 30 to 35+ mph.) Otherwise, the truck was clean, ran great, and the air conditioning blew cold!
TOM HGreat place to rent uhaul vans and trucks, folks are super nice and professional, I would like them to have the pick up truck option
DANIEL GThe milage on the contract and in the truck was off, but only by one mile. Still, at $1.09 a mile, I want it to be correct. I was told at pick-up time that the truck was full and I was supposed to bring it back full. I drove it 12 miles and when I went to fill it up across the street from the rental location it took 3 gallons, and I didn't work to top it off. EIther it wasn't full when I picked it up or that truck gets 4 miles to the gallon. With gas at $3.50, that truck should have really been full when I picked it up.
Craig JThrough no fault of AmeriPawn - our MovingHelp (from the uhaul website) rescheduled, called at the time they were suppose to arrive to say they’d be there in 1.5 hours, then called 30 minutes later and cancelled. I had already picked up the truck - I scrambled to find someone to load the uhaul and the soonest available was the next morning and in return the arrangements I had scheduled for unloading were unable to come - hence I was forced to keep the truck an additional day in order to empty it - therefore I was charged for the extra day. I have notified uhaul of this whole experience and have yet to hear back. I should not be charged for the extra day and would like my card credited. This was not a good experience!!
Catherine HNothing. Everything was excellent!
Jovan JGreat availability and friendly guys working here, I always use this Uhaul location
Jacob HProvide the same professional service that I had experienced.
Michael SThe vehicle was pretty dirty inside, but no big deal for a one day rental. But I had an issue with the lockbox. The lock was put on the lock box backwards, so I couldn’t see the letter pad to enter the code. I had to get on the ground, kink my neck, look up into the sun to barely see the letters. Additionally, the lock was bathed in grease! It was so slippery and greasy my fingers were sliding off the dials and my hand was covered in grease. Also, a small note- they did a good job of having the truck sitting in front for me, which was great, but the directions said to locate the truck in the back, so there was a little confusion and I wasn’t sure if that was the right truck. And the keys were in the back, but the truck was in the front, so I had to go back and forth.
Carol-Ann AHave some rope or buggie cords available to rent along with the truck.
peter tThis isn't not a store problem it's a company problem. The location I used was spacious and convenient. The app sucks!!! It took 20 min to check in because the app is crashing.
Jeremy RThe staff at Ameripawn made the pickup and drop off quick and easy!
GERARD AMuddy parking area
NATHAN PWhen I picked this vehicle up the windshield was covered with snow and me being 5'4 had a hard time cleaning the snow off. Also had to bring it back because the rear door wouldn't open and I couldn't get a final bill at checkin and the rental was 35 dollars more than expected
Donna CEnsure inside is clean before renting to someone else
Patrick GGooood work guys!! Thanks for a great moving day! You guys were the smoothest part of the whole day!
James HGot the uhaul with a flat tire. Had the half loaded and had to wait till 45 full minutes till roadside came and changed it.
Sean CI couldn't find an Allen wrench handy to adjust the mirrors
Kyle MGreat service!
Frank LDavid’s customer service was prompt and attentive. He demonstrated the utmost patience when checking me out despite my many questions and concerns as a first time renter.
Katrina PI haven’t read receipt - hopefully they were fair
Robert WAnswer the damn telephone!!!!!!!
Kenneth BDavid was extremely helpful in picking up and returning the rental truck
Jim NVery friendly & helpful staff
Dawn VDidn’t meet anyone or go in. Cannot rate this location
Travis KVery smooth, Easy in and out. A pleasure to do business with.
TONY TEasy to pick up and had spots to store my car for the day.
David HThe interior of the trailer looked clean when we picked it up, but there was a black dusty film on the floor that got all over our belongings. Unfortunately, it was not visible until we unloaded the items. It was very difficult to clean our things. Other than that, our rental experience was good.
Rob KExplain why I was charged a cleaning fee
Cathlin UGreat customer service!
Michael DThe people were very friendly and polite. The pick up and delivery went very smoothly.
Dana Gthe agent was kind in helping me get the trailer off my hitch. Appreciate all their help
Kathleen KThis location is a pawn shop with poor signage. When I went in the back the gentlemen looked at the contract and asked if I could take the truck to another location in Valparaiso. I was not amused and told him know and the key was in the lock box in the back. It had already been a long long day of moving!
Robert SGreat service very friendly I give them a five star
Mark LThere was no truck available to us at the location at the specified time and date. I will be requesting a refund!
Matthew KThe service representative at the counter was super understanding. He provided all the information I needed.
Romil P