Customer Reviews for Anchor Mini Storage
(U-Haul Neighborhood Dealer)

920 SE 5th Ave   Ontario, OR 97914

(541) 216-6072

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/16/2021 - 7/31/2021: Closed

Services at this Location:

Contact Us

(541) 216-6072

920 SE 5th Ave
Ontario, OR 97914

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed
Special Operating Hours
  • 5/16/2021 - 7/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
4.0

Customer did not leave a comment.

DORA V. 
Rating:
3.0

Customer did not leave a comment.

Katrina D. 
Rating:
5.0

Customer did not leave a comment.

Neal D. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

Customer did not leave a comment.

Ken G. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Great customer service.

Ken G. 
Rating:
5.0

Customer did not leave a comment.

Sara R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Nephi I. 
Rating:
5.0

Drop off location staff went above and beyond to accommodate us and help make up for a difficult rental experience.

Steve R. 
Rating:
3.0

Customer did not leave a comment.

SHIRLEY G. 
Rating:
5.0

Very nice staff to work with Very helpful

Lorrie H. 
Rating:
5.0

Customer did not leave a comment.

susan H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer N. 
Rating:
5.0

Customer did not leave a comment.

Lance M. 
Rating:
5.0

Customer did not leave a comment.

linda K. 
Rating:
5.0

Customer did not leave a comment.

Amber D. 
Rating:
4.0

Customer did not leave a comment.

Bennett B. 
Rating:
5.0

Customer did not leave a comment.

Diana J. 
Rating:
3.0

Was closed when I returned the truck, had hard time finding a spot for this big truck safely. Was clean and looked nice.

Ora W. 
Rating:
5.0

Customer did not leave a comment.

Rosemary H. 
Rating:
5.0

NA

Betty B. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Shirley and Randy were super! Smooth pickup and return- very helpful and will use their service again.

Dennis W. 
Rating:
3.0

Customer did not leave a comment.

Sara D. 
Rating:
5.0

Customer did not leave a comment.

Jeri F. 
Rating:
5.0

Shirley is very helpful and always has the equipment I need when I need it.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
1.0

Meeting outside a coffee stand and not giving customers a copy of the transaction is poor. Would not do business with Mike and Samish Location or refer him.

Voni T. 
Rating:
4.0

When I arrived I was told to take it to Daco Fasteners instead. I specifically asked for Anchor Storage because that is where my storage is and I wanted to simplify the process.

Brenda M. 
Rating:
3.0

We were supposed to drop the trailer at a location on Whitney Drive in Fruitland. We arrived on Friday during business hours to find this location closed. Went to a second location in Fruitland to find this location also closed. Finally went to Ontario to drop the trailer. Again, wasted a couple of hours in a completely unnecessary runaround! The whole experience was the worst I've ever experienced at UHaul. You definitely need to work on customer service!!!

DAVID S. 
Rating:
5.0

Special Thanks to Shirley Isaak! When I arrived I was expecting to have first month free storage as a result of my one way truck rental as had been extended to me in the past... I learned that there was no U-Haul full service center or storage available in Ontario Or. Shirley got on the phone with U-Haul Customer Service to see if they could help? The person on the other end of the phone. Ashley I believe it was. Had no interest in trying to help me in any manner! Her reply was a simple Nope! Tell Him We're Sorry. I actually heard her say it just like that. Feeling the brick wall I was up against. Shirley dismissed the reply and looked me in the eye. Don't worry she said We'll take care of U even If She won't. I told her truth was in the past 8 or 9 weeks I had spent between 4-5 thousand dollars with U-Haul on 3 different truck rentals for myself and family members. I offered to show her the receipts as I have them on file. No Shirley said Your word is good enough for Me! She gave the Storage I needed and Solved My problem.... If I could I would like to suggest this story be shared with Ashley & other Associates in the Call Center! Customer service is a valued component in the rental world. A bit more effort could have been put forth in this regard By the Call Center! And Should Of As Well... It's My Hope that by hearing of this U- Haul will reimburse My Friend. At Anchor Mini Storage 920 SE 5th Ave Ontario OR. 97914 Ph# 541-889-8000 If Not! Please take a moment and acknowledge the Good work being done there by Shirley Isaak. I'll be checking in the future and rest assured the results will be talked about for Years to come.... Sincerely, Randy E. Peterson

randy P. 
Rating:
3.0

This was not my choice for pick-up. Truck was not available at the Nyssa location that I needed. This caused delay in my move.

David P. 
Rating:
4.0

Customer did not leave a comment.

Kirsti B. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
2.0

Their daily hours of operation for later in day turn in could be far better, really closes at 4pm?! I had a 5pm turn in, called U-haul to make sure my 5pm turn was ok, even though they close at 4pm, the U-haul operator was great and noted my call in my account and this drop location still charged me the extra entire day rate, had to use my time to call U-haul back to be refunded the charge. Also there is no clear indication of where to park a U-haul after hours or the key and paperwork turn in. Not using them again.

Theigha C. 
Rating:
5.0

I love doing business with this place. Shirley the manager is very helpful. Some places seem a little shady but here, you know you are working with a professional. I've used there uhaul service 3 times and I won't be going anywhere else.

April M. 
Rating:
4.0

I was very satisfied with the equipment and was amazed that I could rent for as little dollars to travel 1100 miles

David P. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
4.0

After leaving I noticed the lock (clamp) on lift gate was rusted and would not stay locked. Had to bungee cord it closed. Other than that all was ok.

larry B. 
Rating:
5.0

I was well pleased with the friendly service.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Jack E. 
Rating:
5.0

Great new place I would recommend it to anybody

William T. 
Rating:
4.0

after hours drop off. was fine.

WILL M. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

MARTHA B. 
Rating:
5.0

Shirley went above and beyond to provide us with the best service. She is great and we thank her.

JUDITH W. 
Rating:
5.0

Shirley is an amazing woman and very nice. She had gone above and beyond to make our rental perfect.

MATT S. 
Rating:
3.0

Not a full service UHAUL dealer. Limited packing supplies.

DEBRA A. 
Rating:
4.0

Very nice lady. Was early and very attentive.

Rodney D. 
Rating:
5.0

Customer did not leave a comment.

Vanessa H. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

OTILIA P. 
Rating:
1.0

The woman running the business was basically talking me out of getting a truck when I was there. She kept laughing as several things went wrong with my order (payment didn't go through, had to have cash or else I'd lose the the truck, and the truck itself). I think it was a nervous habit that she was laughing, but seriously? Moving is no small task and I was moving over July 4th weekend and didn't have any other options. Then, after I had dropped off the truck when I was finished, she charged me $30 for a "late payment" because I didn't give it all up front- it was a per-mile truck, how the heck are they punishing me for that? There as no mention of that when I was initially renting. Then, I got an email a couple days later saying that I had an outstanding balance and they would contact credit services if the balance was not paid in full. She hadn't done something correctly. I will never go back to this place again. Constant, unnecessary headache.

margherita K. 
Rating:
5.0

Shirley, Anchor Mini Storage's manager, had her act together. I had called her several times by phone to clarify rental details, and she always promptly returned my calls. She was knowledgeable, professional, clear, and customer oriented. When I arrived to pick up the truck, one look at the mini storage facility told me a lot about her: it was immaculate. This U-Haul Neighborhood Dealer made the rental process a breeze.

STERLING S. 
Rating:
5.0

Excellent drop off point / storage facility. Very courteous and helpful.

LYMAN L. 
Rating:
3.0

Customer did not leave a comment.

REBEKAH C. 
Rating:
2.0

Customer did not leave a comment.

VICTORIA V. 
Rating:
5.0

I dealt with Shirley over the phone when I rented a unit to store my belongings. She was so very friendly and helpful. Then my daughter was there to unload the truck when it arrived. She said the person who was there on Saturday was absolutely outstanding and helpful to them all. She brought them water and snacks and checked on them throughout the process to make sure they had everything they needed. Really special people working there. They deserve a raise!

SHANNON H. 
Rating:
5.0

Very nice and accomodating!

MIKE K. 
Rating:
5.0

Shirley Isaak was very friendly and helpful. We were given a fairly new (32,000 miles) 14' truck which we drove across the state with no problem. The truck was comfortable to drive and to ride in.

Gary R. 
Rating:
4.0

The only issue that I had was a lack of parking for customers when renting a truck. There seemed to be only 1 space.

Sharlene W. 
Rating:
3.0

Customer did not leave a comment.

TERI C. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
4.0

The process was fast and easy.

JOHN M. 
Rating:
2.0

I don't believe that it was the locations fault that the paperwork was all messed up. The agreement was for the wrong person and the wrong price. Luckily I had a copy of the online agreement or I would have paid significantly more. Spent almost an hour trying to work with corporate getting the paperwork figured out. At one time I had made payment for another persons contract. I now have two charges on my card, hopefully one will be reimbursed.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
4.0

Fantastic to work with

TRISH R. 
Rating:
4.0

The truck that I rented the best mpg gauge did not work so I guess what I am trying to say is that you should make sure that everything works but other then that loved the whole experience.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

burton S. 
Rating:
5.0

Have my credit card number from my online order.

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

DIANNA W. 
Rating:
5.0

Customer did not leave a comment.

DIANNA W. 
Rating:
5.0

Great customer service experience.

Stephanie H. 
Rating:
4.0

Customer did not leave a comment.

PARIS J. 
Rating:
5.0

Great experience here, and very cool gate!

EMERY P. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Fuel filler neck to tank not maintained properly. Impossible to fill fuel tank. Had to hold pump handle at minimal flow level otherwise fuel backed up and shut pump off.

eric H. 
Rating:
5.0

Customer did not leave a comment.

KELLY W. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN M. 
Rating:
5.0

We were very happy with the service we received from this location. Thank you very much.

Melissa D. 
Rating:
5.0

Jerame and Katie were very helpful. We will definitely use this location again

Marsha S. 
Rating:
4.0

Customer did not leave a comment.

Darla K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
4.0

The vehicle's exterior was dirty (windshield mostly).

Glenn M. 
No reviews have been submitted for this location.

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