Customer did not leave a comment.Nicole W.
Customer Reviews for Anchor Storage Baker
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there so I would love comformation on the drop offRANDY S.
Customer did not leave a comment.Angie H.
Great service!Chris K.
Customer did not leave a comment.Amy R.
Excellent service, no issues other than drop off location selected did not accept trailers? Was not aware of that at pick up point.KEITH V.
Customer did not leave a comment.JORIE LEE L.
Customer did not leave a comment.Susan C.
Customer did not leave a comment.Kurt B.
Did not clean any of the equipment from previous rental and applied a bunch of insurance charges i told her straight out i could not afford make sure to look over the charges at this Location i assumed she listened and it cost me an extra 200 dollars ....uhauls customer service has become atrocious and thay didn't want my negative feedback ðŸ˜’ gonna find a different solution to my moving needs from now onAnthony M.
Customer did not leave a comment.Gina B.
Do a walk through and make sure all trucks are cleaned before the next person. Such as clothing and garbage left in truckCHRISTY W.
Customer did not leave a comment.Marcia M.
Don't fix it , it ain't broken!Gary K.
I was under the impression the customer service agent was setting up me to drop off the trucks in bosie ID not walla walla she verbally told me this which was false and misleading informationJonathan H.
Customer did not leave a comment.Ruben L.
The car dolly we rented had a warn wheel harness on the passenger side. the attendant failed to thoroughly inspect the equipment before having me load my vehicle onto it. Had I not stopped at a rest stop to do a safety inspection of the dolly before heading down Meacham pass, I wouldn't have known that the harness had broken. Meacham pass is a 6% downhill grade that is 6 miles long. I could have lost my car, lost control of the 15' uhaul truck, and possibly harmed or worse killed someone. Myself and crew included. The thing that made me cautious? My car's front tires kept turning on the dolly when I turned a corner. My grandmother owns one of these dollys and i know the wheels aren't supposed to do that. So i had decided to make checkpoint safety stops to make sure all was good or adjust the load if needed. I called uhaul roadside assistance but got a voicemail. I called the main uhaul number and was routed to roadside assistance. They sent a mechanic - which took an hour and a half that could have been avoided with better inspection practices - who replaced the harness and got us back on the road. His repairs also corrected the wheel turning problem. On to the truck... Seriously update your trucks! Your cargo vans are more up-to-date. This ford truck was a barebones truck. No power anything except the steering and worse, no cruise control. After 4 hours of driving with my foot constantly on the accelerator it started to seriously hurt and was swelling. And I was wasting gas. Do you not care about environment or are you so greedy you'd let a customer waste money on gas.Emily S.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Sammy D.
First of all, we were moving from La Grande and not Baker. That being said we had to drive 45 minutes to grab the truck on Monday, then back the next day to pick up the trailer from a different location in Baker becuase aparently you can't just move the truck over to the trailor to have it all picked up in one day. Then you tried to charge us for extra miles when obviously you made us drive back again and only gave us 100 extra mile! When we came to pick up the truck we found the windsheild wipers were broken, so that was an extra thing to deal with. It had also just snowed and none of it was cleaned off, nore did the lady we piched the tuck up from have ANY equipment to clean it off! So we spent an entire hour getting the 2 feet of snow off the top of the truck.melody S.
Sign said â€œopen, come inâ€ at 11:00 am. Nobody answered the locked door. We dropped keys in the drop box and left the truck.MARY H.
Great customer service...more than helpful!Marlene P.
Again, very efficient and respectful of your time. I was on my way in less than 5 minutes.GALEN S.
Barbera was helpful, friendly and informative. She made the total experience a good one.james B.
Nothing needed. Barbara is a great administrator of this facility and has always treated us very well. We recommend their facility.kenny N.
Customer did not leave a comment.Virginia K.
They have a very clean storage facility & personal was helpful.james D.
Customer did not leave a comment.GALEN S.
Customer did not leave a comment.dave C.
Customer did not leave a comment.Christopher D.
When you want to tow a vehicle, and that vehicle is not in your website firm list, you could make it easier for the customer. I had a hard time. U-Haul didn't call me back. I had to make multiple calls to finally reach "Hitch Central". This process could have been better for me. The staff at UHaul in Baker City were great. Couldn't have asked for better help.Tim C.
Make sure the equipment is functional. I had to drop the equipment off early, due to a breakdown, and was harrassed by UHaul workers for doing so.Travis W.
Customer did not leave a comment.Tony L.
Barbra was very helpful and friendly. I explained the above issues with the trucks transmission and trailer for buckle.kenny N.
Barbara was fantastic. My husband was stranded in Baker City, OR and we reserved a truck for him to drive back home. On the day of the pick up, no truck was available. The person who was supposed to drop it off had to keep it. Since he had no car, she drove my husband all the way to Weiser, ID to pick an available truck. I don't know what we would have done without her help. I can't rate her high enough. She's deserves over a 5 star rating. People like her is what makes a company great. We think she deserves some kind of recognition! Thanks so much.Larry S.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Micheal H.
Very goodsam L.
Customer did not leave a comment.Kat H.
Customer did not leave a comment.maryln M.
The uhaul had dirt and other things inside. So we had to clean it out. The dolly straps worn and torn. We had two mechanics look at the dolly's straps and they said not to travel with the shape of the straps. We called the 1-800 number and we kept getting pasted around and the last person (Mary) that we talked to was the only person that actually helps us. Replace all traps on dolly's they are a safety issue that could cause bigger issues and they could lead to lawsuits.Daniel E.
Customer did not leave a comment.CHERIE R.
Customer did not leave a comment.Eric W.
Not much!Raven W.
Customer did not leave a comment.TERRI C.
Thank Youamos S.
Customer did not leave a comment.linda D.
Customer did not leave a comment.John T.
Thanks for an amazing experience once again
Hav the U-Haul truck ready when the customer is supposed to be there. My truck was inaccessible and I needed the rep to move a vehicle for me to get out and I cleared the windshield of snow with the wipers.Lee A.
Customer did not leave a comment.Dennis W.
Customer did not leave a comment.Matthew B.
The woman who helped us was great. She even assisted us in getting our car up onto the trailer and made sure everything was fastened properly.BRANDON B.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.martin S.
Barbara was very accommodating. Trailer towed nice and easy.Anthony J.
Customer did not leave a comment.Steven O.
Customer did not leave a comment.Karen K.
Customer did not leave a comment.Don B.
The employee was very friendly and professional. Dropped off the Trailer in 10 minutes and was gone with a smile.Don B.
Customer did not leave a comment.Jodi M.
Customer did not leave a comment.brenda S.
After I picked up the trailor I parked it while we loaded the truck, and when we loaded my vehicle onto the trailor the rear driver's side tire was flat. We aired it up and it stayed inflated for our 400 mile trip but it may need to be checked out for a slow leak or something. Other than the tire, everyone and everything else was good.Vickie F.
Customer did not leave a comment.RODNEY M.
Customer did not leave a comment.PAM Z.
The staff was very friendly and the overall drop off process was very efficient.Nichole F.
Friendly and helpfulChuck O.
No improvement possible!Raven W.
Customer did not leave a comment.Victoria E.
Customer did not leave a comment.Larry A G.
Informed the lady at the desk that the speedodometer was in acurate and she told me that it was a seperate system from the odometer. Clearly she has no idea what she is talking about. I was under my miliage but it did add about 250 miles onto my alredy 2485 mile tripJustin P.
Customer did not leave a comment.Dennis F.
Customer did not leave a comment.Raven W.
Customer did not leave a comment.steven A.
My friend called to ask her to check the truck for my phone. She was pulling the truck out of the lock box when I arrived. I got my phone back. Thank you!Marilyn E.
make it easier to lift the hitch of the trailer on and off the hitch of the towing vehicle.Kery S.
Very helpful and friendly staff , thank you for all your help !Herman K.
Convenient location especially if you are unloading the items into the storage shed.Dorothy M.
I am pissed. I had the u-haul from 8:45 to 4:48. A total of 8 hours and 3 minutes. I Am being charged for 2 full days....this seems to be a total scamSonja L.
Customer did not leave a comment.RUSSELL S.
Great attendant. Very nice experience.Daniel S.
Customer did not leave a comment.lynne W.
Customer did not leave a comment.bill C.
Customer did not leave a comment.Patrick E.
I dropped the trailer off 1 day early, because I was advised that another customer was waiting to rent the trailer. So, I expedited my usage to accommodate the next UHaul customer. But, (probably a inadvertent mistake) the agent charged me an $8 fee for returning the trailer late. I contacted the regional office in Boise, ID. The Boise agent was very helpful and reversed the charge. Overall, I'm very happy with this transaction.Michael B.
Customer did not leave a comment.Kerstin F.
they always treat me greatjerry M.
you always treat me right . thank youjerry M.
Customer did not leave a comment.jerry M.
Customer did not leave a comment.Tom C.
Customer did not leave a comment.IVAN M.
took 3 trailers to get one with all tires, wheels and air. on pick up day no one was there called number on door witch was for another U-Haul dealer, called and they had 3 of the size I needed. first one had flat tires, second one had no tires and wheels, third one was ok. and I asked to drop trailer off at pioneer ca not shingle springs ca, other than that every thing was ok.tom K.
I felt that the lady could have checked truck before client picks up truck. This is the 2nd time around that we have rented from this place and she has said that she was going to write down the dents on the equipment, but didn't. We checked the truck for our protection eventhough we had ful coverage. I have to say that she is lazy.MICHEAL A.
Customer did not leave a comment.Barbara O.
seems to be a newer setup so most of their business is storage, but able to drop equipment off easily.Phil R.
Customer did not leave a comment.Sara D.
Customer did not leave a comment.Brett K.
This was the first time uhaul let me down my uhaul wasn't at the location when I went to pick it up talked to 4 different people at uhaul then they found me another uhaul that was 16 miles out of my way. When I arrived there the dolly wasn't there so had to go to another uhaul to find what I was looking for. It Was a very inconvenient I was not impressed with uhaul this time.Jamie M.
Customer did not leave a comment.Molly H.