Customer Reviews for Anchor Storage Baker

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Anchor Storage Baker

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melody S. on

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First of all, we were moving from La Grande and not Baker. That being said we had to drive 45 minutes to grab the truck on Monday, then back the next day to pick up the trailer from a different location in Baker becuase aparently you can't just move the truck over to the trailor to have it all picked up in one day. Then you tried to charge us for extra miles when obviously you made us drive back again and only gave us 100 extra mile! When we came to pick up the truck we found the windsheild wipers were broken, so that was an extra thing to deal with. It had also just snowed and none of it was cleaned off, nore did the lady we piched the tuck up from have ANY equipment to clean it off! So we spent an entire hour getting the 2 feet of snow off the top of the truck.

MARY H. on

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Sign said “open, come in” at 11:00 am. Nobody answered the locked door. We dropped keys in the drop box and left the truck.

Marlene P. on

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Great customer service...more than helpful!

GALEN S. on

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Again, very efficient and respectful of your time. I was on my way in less than 5 minutes.

james B. on

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Barbera was helpful, friendly and informative. She made the total experience a good one.

kenny N. on

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Nothing needed. Barbara is a great administrator of this facility and has always treated us very well. We recommend their facility.

Virginia K. on

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james D. on

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They have a very clean storage facility & personal was helpful.

GALEN S. on

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dave C. on

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Christopher D. on

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Tim C. on

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When you want to tow a vehicle, and that vehicle is not in your website firm list, you could make it easier for the customer. I had a hard time. U-Haul didn't call me back. I had to make multiple calls to finally reach "Hitch Central". This process could have been better for me. The staff at UHaul in Baker City were great. Couldn't have asked for better help.

Travis W. on

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Make sure the equipment is functional. I had to drop the equipment off early, due to a breakdown, and was harrassed by UHaul workers for doing so.

Tony L. on

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kenny N. on

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Barbra was very helpful and friendly. I explained the above issues with the trucks transmission and trailer for buckle.

Larry S. on

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Barbara was fantastic. My husband was stranded in Baker City, OR and we reserved a truck for him to drive back home. On the day of the pick up, no truck was available. The person who was supposed to drop it off had to keep it. Since he had no car, she drove my husband all the way to Weiser, ID to pick an available truck. I don't know what we would have done without her help. I can't rate her high enough. She's deserves over a 5 star rating. People like her is what makes a company great. We think she deserves some kind of recognition! Thanks so much.

Michael B. on

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Micheal H. on

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sam L. on

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Very good

Kat H. on

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maryln M. on

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Daniel E. on

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The uhaul had dirt and other things inside. So we had to clean it out. The dolly straps worn and torn. We had two mechanics look at the dolly's straps and they said not to travel with the shape of the straps. We called the 1-800 number and we kept getting pasted around and the last person (Mary) that we talked to was the only person that actually helps us. Replace all traps on dolly's they are a safety issue that could cause bigger issues and they could lead to lawsuits.

CHERIE R. on

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Eric W. on

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Raven W. on

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Not much!

TERRI C. on

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amos S. on

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Thank You

linda D. on

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John T. on

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on

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Thanks for an amazing experience once again

Lee A. on

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Hav the U-Haul truck ready when the customer is supposed to be there. My truck was inaccessible and I needed the rep to move a vehicle for me to get out and I cleared the windshield of snow with the wipers.

Dennis W. on

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Matthew B. on

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BRANDON B. on

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The woman who helped us was great. She even assisted us in getting our car up onto the trailer and made sure everything was fastened properly.

Robert H. on

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MICHAEL G. on

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martin S. on

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Anthony J. on

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Barbara was very accommodating. Trailer towed nice and easy.

Steven O. on

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Karen K. on

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Don B. on

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Don B. on

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The employee was very friendly and professional. Dropped off the Trailer in 10 minutes and was gone with a smile.

Jodi M. on

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brenda S. on

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Vickie F. on

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After I picked up the trailor I parked it while we loaded the truck, and when we loaded my vehicle onto the trailor the rear driver's side tire was flat. We aired it up and it stayed inflated for our 400 mile trip but it may need to be checked out for a slow leak or something. Other than the tire, everyone and everything else was good.

RODNEY M. on

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PAM Z. on

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Nichole F. on

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The staff was very friendly and the overall drop off process was very efficient.

Chuck O. on

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Friendly and helpful

Raven W. on

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No improvement possible!

Victoria E. on

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Larry A G. on

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Justin P. on

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Informed the lady at the desk that the speedodometer was in acurate and she told me that it was a seperate system from the odometer. Clearly she has no idea what she is talking about. I was under my miliage but it did add about 250 miles onto my alredy 2485 mile trip

Dennis F. on

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Raven W. on

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steven A. on

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Marilyn E. on

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My friend called to ask her to check the truck for my phone. She was pulling the truck out of the lock box when I arrived. I got my phone back. Thank you!

Kery S. on

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make it easier to lift the hitch of the trailer on and off the hitch of the towing vehicle.

Herman K. on

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Very helpful and friendly staff , thank you for all your help !

Dorothy M. on

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Convenient location especially if you are unloading the items into the storage shed.

Sonja L. on

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I am pissed. I had the u-haul from 8:45 to 4:48. A total of 8 hours and 3 minutes. I Am being charged for 2 full days....this seems to be a total scam

RUSSELL S. on

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Daniel S. on

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Great attendant. Very nice experience.

lynne W. on

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bill C. on

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Patrick E. on

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Michael B. on

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I dropped the trailer off 1 day early, because I was advised that another customer was waiting to rent the trailer. So, I expedited my usage to accommodate the next UHaul customer. But, (probably a inadvertent mistake) the agent charged me an $8 fee for returning the trailer late. I contacted the regional office in Boise, ID. The Boise agent was very helpful and reversed the charge. Overall, I'm very happy with this transaction.

Kerstin F. on

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jerry M. on

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they always treat me great

jerry M. on

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you always treat me right . thank you

jerry M. on

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Tom C. on

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IVAN M. on

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tom K. on

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took 3 trailers to get one with all tires, wheels and air. on pick up day no one was there called number on door witch was for another U-Haul dealer, called and they had 3 of the size I needed. first one had flat tires, second one had no tires and wheels, third one was ok. and I asked to drop trailer off at pioneer ca not shingle springs ca, other than that every thing was ok.

MICHEAL A. on

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I felt that the lady could have checked truck before client picks up truck. This is the 2nd time around that we have rented from this place and she has said that she was going to write down the dents on the equipment, but didn't. We checked the truck for our protection eventhough we had ful coverage. I have to say that she is lazy.

Barbara O. on

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Phil R. on

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seems to be a newer setup so most of their business is storage, but able to drop equipment off easily.

Sara D. on

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Brett K. on

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Jamie M. on

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This was the first time uhaul let me down my uhaul wasn't at the location when I went to pick it up talked to 4 different people at uhaul then they found me another uhaul that was 16 miles out of my way. When I arrived there the dolly wasn't there so had to go to another uhaul to find what I was looking for. It Was a very inconvenient I was not impressed with uhaul this time.

Molly H. on

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Erik E. on

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Steve M. on

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Virginia B. on

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DEANNA D. on

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Noah F. on

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Kenneth K. on

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JOHN F. on

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jane S. on

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The place was closed for two days. We called and were told to leave the car hauler there and fill out paperwork available. There was no paperwork. I had to call Uhaul's main number and told us we took it to the wrong place but that place was closed also. This was on a Thursday and Friday. Very disatifed with their service.

William W. on

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Mark N. on

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Continue what your doing

Leslie L. on

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Best U-Haul experience we've had. Truck was available as requested, lady was quick and efficient with the paper work, turn-in was easy. Literally the first time we haven't had an issue picking up the truck.

MARTA A. on

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Better customer service.

Tim M. on

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Supreme service at every step- I was quickly on the road; pickup and return of the trailer was simple; staff was friendly, personable at all times.. I will recommend Anchor Storage Baker to anyone wo needs to rent moving equipment; there is none better in my experience. Tim

Lisa W. on

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aaron H. on

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Stephanie S. on

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Kevin B. on

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Edmund P. on

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Douglas S. on

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