Customer Reviews for Anders Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Anders Automotive

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JONELL M.
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Customer did not leave a comment.

ISMAIL Z.
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Hardy with Anders automotive failed to produce inaccurate reports in regards to turning in the truck I reserved. I turned in the truck on time beforehand in between the the set date and time that was scheduled for turn in before facing extra charges that follow with late turn in. He failed to verify that I turned the truck in on time or schedule there for the following business week when he submitted the reports the system would charge my debit card for additional days of use when in fact I turned the truck in when it was due. Mychecking account suffered a hefty charge on top of the charge that was actually due for extra use of mileage. Hardy is very nonchalant and dismissive of the mistake of being inaccurate and Dismissive in preparing information that puts the customer wallet at stake for hefty charges that are a inconvenience as a whole. Mistakes like this that cost the paying customer more than the intended rate should not be tolerated and by the way the situation was handled it seems to be that they are tolerated on the regular.

ERIC R.
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Best Uhaul experience I've ever had!

Brandy L.
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Customer did not leave a comment.

Jacob S.
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Fantastic service, Hardy took great care of me.

Rose P.
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Customer did not leave a comment.

Jessica K.
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The mobile pickup didn't work well for me. Luckily Hardy was very accommodating and helped me with the process. Everything went smoothly after that!

Bryan W.
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Customer did not leave a comment.

Jay F.
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Mary P.
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All was quick and easy!

Donald C.
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They made it so easy.

Clara C.
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Truck's battery was dead and needed a jump start before even leaving the lot. We had to jump it again before bringing it back. Had to leave running while unloading contents which increased gas usage.

david C.
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Reservation was made for 8:30 am. Received notification that truck would not be ready until 10:00 am. Then at 10:00 am truck was still not ready. Needed to drive to another location to pick up different truck which put us 4 hours behind our schedule. Then trailer would not fit the truck we were hauling despite the fact that we gave the truck specifications at the time of reservation. Whole process was very disorganized and frustrating. Due to the delay and needing to find alternative transportation for the truck we intended to transport, nearly the whole day was wasted. Due to this experience alone, I would greatly hesitate to EVER use Uhaul again. The staff failed to make the situation right and refused to acknowledge the position they had put us in.

VENDOR C.
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Customer did not leave a comment.

David S.
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Window had a terrible crack in it and I couldn't change the location since we were leaving for NY in the morning.

jon B.
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Truck had known damage and wasn't acknowledged, told that I would receive moving blankets, received no blankets. Told that drop off point was optional and that truck could be dropped any U haul close to my location. Total lie.

Stephen F.
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Very helpful and accommodating. One of the best I've experienced in the country. A++++++++++++++++

Tina G.
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Customer did not leave a comment.

Karim G.
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Best uhaul location in the Kansas City area!!!

shelisa T.
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mary L.
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Returned vehicle after hours.

Clay P.
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Hannah G.
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erin A.
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Sheri B.
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Charles A.
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garry J.
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Definitely not coming back.

Eli A.
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The trailer was really dirty and the lights didn't work at all. Almost got in accident and received citation.

Bob W.
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Very tight parking lot, Good old Chevy lover!

Melanie W.
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Customer did not leave a comment.

Mark F.
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Power steering was not working brakes were also not great

Matthew R.
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Thomas P.
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Nathan N.
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brian B.
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The gentleman at Anders Automotive was excellent. I appreciated his help and friendliness. Made the transaction easy and painless. Thanks!!!

tom B.
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Customer did not leave a comment.

Jason S.
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Rileigh K.
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Tina G.
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Michael N.
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Trailer old and needs to be removed from fleet. Did not pull well and had lots of damage.

Belinda B.
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Anthony G.
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They were closed. Had to just leave a key.

Robert S.
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DONNA W.
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Was treated with up most respect

Blake M.
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Tammy T.
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jackie H.
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Sarah J.
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The chains came off. Had to find a mechanic would could reattach after I had driven hundreds of miles with them unattached.

Bruce A.
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Customer did not leave a comment.

Edward R S.
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Anders Auto did a wonderful job and it was easy to pick and return. Kudos.

luis F.
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Customer did not leave a comment.

Chad T.
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frank C.
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Leanna D.
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Michael K.
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The guy at Ander's Automotive was prompt and courteous. I would recommend them.

Arlie R.
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Isaac K.
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These guys are the best, you should give them more business.

Leanna D.
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Nothing- this is a very easy to use location. Nice and quaint, a great neighborhood U-haul!

Seth L.
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The equipment rented worked great, got what was needed done without any issues.... that was until after it was dropped off and had issues with Anders Automotive. When equipment goes missing, actually review your security footage before calling the police on the renter... will save a lot of stress and headache.

patricia D.
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I rented a 19 foot truck for a LOCAL move with in city limits. However I was Still charged by the mile. I though the rental for a local move was $29.95 for 24 hours. I put down a $100 cash deposit but only got $5 back even though I brought the truck back clean, didn't use any of their equipment AND put $25 worth of gas in it. I was expecting my $100 deposit back as I had rented from uhaul before and always got my deposit back. When did the rules change? A 24 hour rental cost me $95??????

tamara S.
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Excellent customer service and Anders really went above and beyond! I would highly recommend.

Sarah B.
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Customer did not leave a comment.

Richard R.
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Very accomidating

John C.
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Customer did not leave a comment.

brian K.
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The people at Anders Automotive were super friendly & made the whole process an absolute breeze!! Will definitely use them again if need be..

Andre R.
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Customer did not leave a comment.

mark M.
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JIM G.
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Shanelle K.
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Robert S.
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Theron H.
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STEVEN S.
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We were sent to this location resulting in a mix up with equipment at a different store. The manager at this location verified our vehicles towing capacity before releasing the car transport to us. He was very helpful, thorough and pleasant to work with.

Angela L.
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Customer did not leave a comment.

Terry N.
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Excellent service very happy will use again

Michael M.
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Keegan W.
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Megan J.
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ALSAYYED A.
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Thanks

Richard B.
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Customer did not leave a comment.

Mary C.
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Very convenient location to drop off the trailer when I was finished with it.

Shanelle K.
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Manager Bill was very nice.

Gabrielle H.
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Customer did not leave a comment.

Bridget I.
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Way better experience than we had with the Uhaul dealer on 78th and Metcalf. They were horrible. This dealer was helpful and quick.

Harold V.
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The location had no idea what was going on and could not generate my bill. Also did not understand that I want the “plus” insurance. Basically did not interface with my online reservation at all. I had to work it out with him when I should have been on the road. Took 45 minutes to get the truck.

Shawn H.
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Customer did not leave a comment.

Bob W.
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Anders Automotive had a 15' truck available at the times I needed over Memorial Day weekend when no one else did. I did not care for the central number most U-Haul provider's numbers transfer you to when trying to rent. Waited a long time to speak to a real person who was not at the provider's location and seemed to be overwhelmed, so I drove to Anders and rented it in person. The U-Haul website was fairly good, and much more user friendly than Ryder's, Penske, or Budget, but trucks were being rented so fast, what was available changed by the minute. Very frustrating. The person at Anders who helped me was very friendly and responsive. The truck was clean, drove fine, and everything worked well until the last stop when one of the rear door cables broke or malfunctioned and we could not get the door fully closed. We dropped it off that way about midnight and called the person who helped us to leave a message about the door. Surprisingly, he answered the phone and thanked us for letting him know. I would definitely use Anders again for renting U-Haul and they apparently repair/restore older cars including numerous Jaguars which were being worked on. Nice people.

jack G.
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Horrible service and overly priced. Doubt i use uhaul again thanks to this location. Penske sounds a lot better know unless locations like this improve.

Lindsey M.
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Good experience

Randilyn K.
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Customer did not leave a comment.

Leanna D.
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Jessica L.
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This location has great service! He opens at 9 on Saturdays and called to let us know the day before since the website said 8:30. We've done one uhaul return here when we moved to KC and then the pickup and drop off recently to move within town. We would use this location again!

ALAN G.
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Customer did not leave a comment.

Tim R.
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Dennis M.
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LISA C.
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Lee H.
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I could not get a receipt because printer not working properly. Need receipt for expenses. The one sent to me by company was a windows viewer file that cannot be printed. Place was a dump and cab interior not very clean.

Tony H.
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Washer fluid

OSCAR B.
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Customer did not leave a comment.

TRAVIS T.
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Customer did not leave a comment.

KAREN M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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