They didn't sweep out the truck before renting it to us. They didn't include the furniture dolly and moving pads we paid for. They charged us for them anyway. The mirrors in the truck had been modified and were not adjustable making it impossible to see other lanes of traffic. Extremely unhappy with the level of service we received.Derek W.
Trailer Rental & Towing in Kansas City, KS at Anders Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Kansas City, KS 66103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The guy that owns this place was amazing and very helpful.LUCAS H.
Excellent customer service and very helpful with making sure the trailer was put on correctly and that I knew where I was dropping it off and he went through the whole reservation to double check everything.James W.
Hardy with Anders automotive failed to produce inaccurate reports in regards to turning in the truck I reserved. I turned in the truck on time beforehand in between the the set date and time that was scheduled for turn in before facing extra charges that follow with late turn in. He failed to verify that I turned the truck in on time or schedule there for the following business week when he submitted the reports the system would charge my debit card for additional days of use when in fact I turned the truck in when it was due. Mychecking account suffered a hefty charge on top of the charge that was actually due for extra use of mileage. Hardy is very nonchalant and dismissive of the mistake of being inaccurate and Dismissive in preparing information that puts the customer wallet at stake for hefty charges that are a inconvenience as a whole. Mistakes like this that cost the paying customer more than the intended rate should not be tolerated and by the way the situation was handled it seems to be that they are tolerated on the regular.ISMAIL Z.
Best Uhaul experience I've ever had!ERIC R.
Fantastic service, Hardy took great care of me.Jacob S.
The mobile pickup didn't work well for me. Luckily Hardy was very accommodating and helped me with the process. Everything went smoothly after that!Jessica K.
All was quick and easy!Mary P.
They made it so easy.Donald C.
Truck's battery was dead and needed a jump start before even leaving the lot. We had to jump it again before bringing it back. Had to leave running while unloading contents which increased gas usage.Clara C.
Reservation was made for 8:30 am. Received notification that truck would not be ready until 10:00 am. Then at 10:00 am truck was still not ready. Needed to drive to another location to pick up different truck which put us 4 hours behind our schedule. Then trailer would not fit the truck we were hauling despite the fact that we gave the truck specifications at the time of reservation. Whole process was very disorganized and frustrating. Due to the delay and needing to find alternative transportation for the truck we intended to transport, nearly the whole day was wasted. Due to this experience alone, I would greatly hesitate to EVER use Uhaul again. The staff failed to make the situation right and refused to acknowledge the position they had put us in.david C.
Window had a terrible crack in it and I couldn't change the location since we were leaving for NY in the morning.David S.
Truck had known damage and wasn't acknowledged, told that I would receive moving blankets, received no blankets. Told that drop off point was optional and that truck could be dropped any U haul close to my location. Total lie.jon B.
Very helpful and accommodating. One of the best I've experienced in the country. A++++++++++++++++Stephen F.
Best uhaul location in the Kansas City area!!!Karim G.
Returned vehicle after hours.mary L.
Definitely not coming back.garry J.
The trailer was really dirty and the lights didn't work at all. Almost got in accident and received citation.Eli A.
Very tight parking lot, Good old Chevy lover!Bob W.
Power steering was not working brakes were also not greatMark F.
The gentleman at Anders Automotive was excellent. I appreciated his help and friendliness. Made the transaction easy and painless. Thanks!!!brian B.
Trailer old and needs to be removed from fleet. Did not pull well and had lots of damage.Michael N.
They were closed. Had to just leave a key.Anthony G.
Was treated with up most respectDONNA W.
The chains came off. Had to find a mechanic would could reattach after I had driven hundreds of miles with them unattached.Sarah J.