Customer Reviews for Andover Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Andover Shell

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ANNE C. on

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The computer system was slow; so it took me 45 minutes to actually get my truck. The truck was also 3 deep. The agent was very friendly and apologetic.

ann C. on

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Customer did not leave a comment.

Richard L. on

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I rented a trailer. The employee at the gas station was able to deal with the paperwork, but was clueless on how to connect the trailer to the car. I had rented a trailer recently from a U-haul dealer and had watched how it was attached, so I thought I could do it. I then drove the trailer to the U-haul dealer about 5 miles away to buy a mattress cover. While I was there, I asked them to take a look at the hook-up. It turned out that I hadn't tightened the trailer well at all. It could have disconnected from the car and I could have killed someone who was driving behind me. How can you allow trailers to be rented out by gas stations whose employees don't know how to connect the trailer safely to a car? Not only could someone be killed, but your company would hold huge liability in the process. (One of the tires was also under inflated.) Is there some way to insure I never have to pick up a trailer from this facility again, if you decide not to remove them from your list?

Michael M. on

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be a little more knowable, on what to do.

Scott W. on

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The drop off was @food mart?! Couldn’t tell it was a drop off and did pass by it. Was told at another Uhaul ctr, we were @ the wrong place and sent us back to this mart. It worked out.