Terrible, terrible, terrible experience. The owner yelled at me. The clerk did not know how to return the uhaul or give me my deposit back. He kept trying to hand me the key back. Crying in a gas random gas station was not how I intended my move to go. TERRIBLE! Do not send people here! I will not use uhaul againâ€¦.. ever, because of this experience.kathleen C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Andover, CT 06232
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- 4.5 Average Customer Rating
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1. the pickup location was changed by U-Haul 2. maskless employees at pickup location (and inside truck cab - do you guys care about COVID?) 3. days of accumulated snow and ice left on truck 4. dirt and debris left in uncleaned hauling bed 5. several large cardboard boxes filled with styrofoam and other packing materials left by a previous renter 6. steering wheel and controls dirty, sticky 7. dolly and furniture pads ordered, never provided, AND I WAS CHARGED ANYWAY 8. customer support has not been responsive to my requests for receipt review And by the way, the Andover Shell is a dump employing lazy and disrespectful cretins.CHARLES L.
Equipment condition was excellent. Facility is challenging due to limited space (no turn-around, etc.). But the geographic location was very convenient for me. Clock was not set to correct time (daylight savings time). I fixed it. :-)Marc B.
The computer system was slow; so it took me 45 minutes to actually get my truck. The truck was also 3 deep. The agent was very friendly and apologetic.ANNE C.
I rented a trailer. The employee at the gas station was able to deal with the paperwork, but was clueless on how to connect the trailer to the car. I had rented a trailer recently from a U-haul dealer and had watched how it was attached, so I thought I could do it. I then drove the trailer to the U-haul dealer about 5 miles away to buy a mattress cover. While I was there, I asked them to take a look at the hook-up. It turned out that I hadn't tightened the trailer well at all. It could have disconnected from the car and I could have killed someone who was driving behind me. How can you allow trailers to be rented out by gas stations whose employees don't know how to connect the trailer safely to a car? Not only could someone be killed, but your company would hold huge liability in the process. (One of the tires was also under inflated.) Is there some way to insure I never have to pick up a trailer from this facility again, if you decide not to remove them from your list?Richard L.