1. the pickup location was changed by U-Haul 2. maskless employees at pickup location (and inside truck cab - do you guys care about COVID?) 3. days of accumulated snow and ice left on truck 4. dirt and debris left in uncleaned hauling bed 5. several large cardboard boxes filled with styrofoam and other packing materials left by a previous renter 6. steering wheel and controls dirty, sticky 7. dolly and furniture pads ordered, never provided, AND I WAS CHARGED ANYWAY 8. customer support has not been responsive to my requests for receipt review And by the way, the Andover Shell is a dump employing lazy and disrespectful cretins.CHARLES L.
Customer Reviews for Andover Shell
(U-Haul Neighborhood Dealer)
Andover, CT 06232
Services at this Location:
- Mon-Fri: 8 am - 2 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment condition was excellent. Facility is challenging due to limited space (no turn-around, etc.). But the geographic location was very convenient for me. Clock was not set to correct time (daylight savings time). I fixed it. :-)Marc B.
The computer system was slow; so it took me 45 minutes to actually get my truck. The truck was also 3 deep. The agent was very friendly and apologetic.ANNE C.
Customer did not leave a comment.ann C.
I rented a trailer. The employee at the gas station was able to deal with the paperwork, but was clueless on how to connect the trailer to the car. I had rented a trailer recently from a U-haul dealer and had watched how it was attached, so I thought I could do it. I then drove the trailer to the U-haul dealer about 5 miles away to buy a mattress cover. While I was there, I asked them to take a look at the hook-up. It turned out that I hadn't tightened the trailer well at all. It could have disconnected from the car and I could have killed someone who was driving behind me. How can you allow trailers to be rented out by gas stations whose employees don't know how to connect the trailer safely to a car? Not only could someone be killed, but your company would hold huge liability in the process. (One of the tires was also under inflated.) Is there some way to insure I never have to pick up a trailer from this facility again, if you decide not to remove them from your list?Richard L.
be a little more knowable, on what to do.Michael M.
The drop off was @food mart?! Couldn't tell it was a drop off and did pass by it. Was told at another Uhaul ctr, we were @ the wrong place and sent us back to this mart. It worked out.Scott W.
The site had easy access and the man was very nice. This site I would recommend from renting from.Greloch T.
worker at this location had no idea truck was being dropped off there and had never been involved in finishing the deal. however, he was nice and helpfulTOM C.
Rental place was located at a gas station where there was one employee on duty. Employee kept going back and forth from rear of store where he was handling my paperwork for the rental to take care of the gas station customers. After a long wait he comes outside with me and points to the trailer which I had reserved and says I have no idea how to attach it to your vehicle. I then wasted at least another forty five minutes figuring out how to attach trailer to my vehicle myself with no assistance. Completely and totally substandard and unprofessional rental location.jose R.