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Shaleel B
Customer Reviews for Andy's Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was Great
Stephanie TVery convenient
Alvin JI have used U-haul quite a bit and have never met people as nice and helpful as these people. I will not use anyone else as long as I live around here.
Robert CVery nice and helpful
Barry PVery nice young lady! That was my first time renting a U-Haul and she was very helpful
Joi PAbsolutely!!!! I have used this location bc of the owners!!! They are AWESOME, so friendly, and everything is always easy to do with them!!!!! Love them!!
Karyn SI thoroughly enjoyed using this location. Although I had issues with the Uhaul app, the owners were extremely helpful and nice. They made the whole process very easy and enjoyable for me. I will definitely use this location again.
liliana mThe agent informed me that I could return the trailer to ANY U-Haul location but neglected to inform me that I could be charged two times the cost of the rental for that luxury. I dropped the trailer at one location the had to go back, pick the trailer up and deliver it to another location after being informed of the policy mentioned above. Please educate your agents/dealers about this issue.
Ralph FI can’t think of anything that you could have done to improve my experience. Thank you so very much!
james rGreat service and very nice staff
TRUNG DGreat customer service
william bThis is the best location I have ever used. The owner was so kind and helpful. I appreciated so much that she reached out to me in advance to discuss details--it was reassuring. Thank you so much.
Joshua JYes- the 6'x12' enclosed trailer was clean. NO- on the maintenance. ALL lights, on trailer, were functioning when we left the site and Mobile, AL. Running lights stopped working during the drive to the destination in northeast MS. .Hazzards, turn indicators and brake lights were functioning!!! I was pulled over in Macon MS and given a ticket. "I've never been pulled over during my 50+ yrs of driving. I'm a 65 yrs old lady !!! Suffice it to say, I broke out with hives. (UHAUL states they will pay this ticket before the due date of 04/16/2024)
Jennifer SThis is my second time renting from Andy’s U Haul. I am very pleased with them each time. Very friendly, trustworthy, and professional people. I will continue renting from them.
HANNELORE BNothing. The whole experience was wonderful. Thank you
Tom KI always rent my U-Haul from Andy's Auto Sales. They are simply the BEST all the way around. I will be renting from them again this week-end. Kudos to Andy's Auto Sales for always going above and beyond your expectations
Connie DThe owners of this terminal are great. The Nguyen's go out of their way to make sure you have the proper equipment for your move. I can't say enough about them.
RANDY REverything was great
Mark STrang was superb. Patiently answered my questions and thoroughly covered U-Haul’s benefits, options, and expectations.
Arlin SThe Uhaul location and quality was excellent. However when I attempted to use the app for my rental return, I wasn’t able to close out. I took photos 4 times and still wasn’t able. At 8 pm at. Night I eventually had to just drop the keys.
Randy Rquick and easy pick up and drop off
Daniel CJust like to say the trailer was great when pulling it I didn’t hear any noise from it when I was traveling I didn’t have any issues and at the uhaul office the people are very nice thank you I appreciate everything
Billy Mtrang was a blessing, she made the entire process flawless and fast.
Derek HBe more transparent in explaining conflicts with the website and online check in. I checked in online and picked my return location for a one-way rental. At the location for pickup, I was told I had to call and request a drop off location once I arrived. When I called, I was told the location I had to take the truck to and that it could not be changed. When I got there, there was no one there, but I had to call a number. I was told to drop the keys in a return box and did not have an opportunity to show the vehicle was returned in good condition. It made me nervous that I could not show no damage had occured. In the past, when this was the situation, I was notified my vehicle had been in a wreck and suffered serious damage and that I was responsible. That was corrected with an attorney, but left a bad tase in my mouth.
Harold GEveryone was awesome
Lydia RFirst time using will be coming back.
Thelma BI lost the key to the truck and looked online and it said you would be able to pay a small fee and get a replacement key. The place I rented from doesn’t have a spare key. So 200 dollars to the locksmith for a literal, one minute job,
debra fFuck u haul forever never getting my business again
Joe GGreat customer service!!! Best uhaul renting experience ever, on this location.
Nur EAfter leaving site there were 4 red warning lights on the dash. ABS, Traction Control, TPM and a trailer. Called site and was told I would get a call. Never happened.
ANTHONY TGreat experience, easy checkout!
ALYSSIA WMaintain the units better the check engine light was on and the front brakes were terrible!
Michael HNothing everything was excellent. It was a lot easier than renting a car.
Keith HAwesome service !!!!!!
ROBERT DDo not Jack the Price up.Tthey told me one thing over the phone when I got there it doubled.
Ricky BJames was great and vary helpful.
Andrew UI had no idea I was renting from some guy’s front yard. While James was very friendly, I was not aware there would be no absolutely assistance whatsoever ever at this location. “Ok, you hook it up and I will come back to take pictures.” The trailer was parked under a tree in a wet uneven yard. It was like a bad scene from a Chevy Chase movie. The entire experience was like a monkey humping a football.
Christopher CFirst time going thry app to rent a u haul and it was fantastic. No problems
Shelley SGreat experience! Quick and easy to use a truck for a couple of hours! Will rent again!
Ryan SDid a good job.
Tommy WThe website vehicle return is atrocious. Why can you not upload photos from camera roll? Took me 20 minutes to return the vehicle. Even with the app it was horrible.
Kaleb MThe customer service was excellent.
Louis AI was in and out fast and the lady here was Great to work with
Robert COn the drop off site the dealer was excellent she was coming out the door and guiding us where to park and checked us in within a minute from pulling in I would highly recommend her place to do business 3002 Dawes rd. Mobile Al 36695
TAMARA KVery easy to work with. I had a problem with the mobile check out (not the fault of this location) and they were very knowable about how to navigate the website and correct the problem. Very polite and friendly owners. I’ve rented from here before and strongly recommend them to others.
Fred MThe agent was super helpful and extremely courteous. I highly recommend this location.
Robbie MThe owner went far and beyond to help customers. Keep doing your good work!
Anh-Vu PEverything was fantastic
Jimmy MStaff is always very helpful and friendly! Thank you for the great service!
Derrick PCheck-in took 30 minutes instead of the 15 minutes the APP said. There should be an easier way to check in for older customers who aren't as "up-to-speed" as younger, more tech savey customers.
Kenneth LIt was a great location
russell CI had to extent my uhaul several times do to issues with closing on my home, they were very nice and understanding of my needs.
Courtney D