Customer Reviews for Andy's Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Andy's Inc

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jeffrey A. on

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no comment

Gerard C. on

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every thing was super

Theron H. on

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Customer did not leave a comment.

Barney G. on

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Very friendly and helpful folks.

Matthew S. on

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I did my pick up from my phone. After the employee at Andys told me all I had to do was sign in and grab the key and go I did exactly that. When I returned to where I was moving out of with the u-haul I realized the dolly, handtrucks, and blankets that I asked for were not in the truck. I had to get someone to drive back to pick them up. I order 3 dozen blankets and ALL of them were soaking wet. Between the extra trip and the soiled blankets I would was not pleased with my experience.

Tammy W. on

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Reagan S. on

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June P. on

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More Smaller trucks

Doreen B. on

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Jill C. on

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Superb customer service! Will most definitely be a repeat customer. Perfect experience.

Robert B. on

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The address for this location is not correct you have to Google Andy's in Burnsville

michael D. on

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Great place, easy access. A+

James R. on

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It took me over a hour to get my truck

Doug S. on

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Steve P. on

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Brett R. on

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Stephen J. on

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Paul W. on

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mark R. on

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Andy's U-haul has no business being in the business

david P. on

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David B. on

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I recommend adding a tongue jack to the trailer. The absence of a jack makes it very difficult to drop off the trailer for loading and/or unloading.

Christopher R. on

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Easy efficient drop off

William J. on

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Larry H. on

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This family owned business is great. A throwback to the way it was when people really cared and actually appricated your business.

Mark S. on

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Cannot think of anything. It was fast, accurate, easy into the lot from the main road. That is excellent! Thank you.

Richard C. on

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ANGEL R. on

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Doug R. on

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It really sucked. For more information email me at d01r@msn.com.

Charlette B. on

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Very helpful and kind.

Kathrine U. on

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John R. on

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I did accidentally lock the key inside the truck. When I called U- Haul for assistance they told me it cost $ 500 to get door unlocked. Fortunately I had AAA and they got the door unlocked.

Michelle B. on

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Troy H. on

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Drop-off box was convenient. The metal lid was muted by a glued-on cigar, though.

Michael T. on

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Steve A. on

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Jean C. on

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A+

Larry B. on

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Mike T. on

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Andy is a very nice and helpful guy.And my wife thinks he is so good looking.

Bradly B. on

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Great

Abakar M. on

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This a great location with helpful and professional stank. A+ Alley aroind

Tim L. on

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The pick up and drop off location was Andy’s gas station in Burnsville NC. He was great to deal with, no complaints. The online process is sometimes confusing or misleading. The online system will suggest pick up points that don’t actually have equipment.

Angelia V. on

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I would recommend this location to everyone.

Bryant L. on

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Bryant L. on

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Top of the line

Roger M. on

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Nice place ,nice people

Rick B. on

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Really nice people

renne D. on

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KAREN O. on

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Great place

susan R. on

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michael M. on

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Kenneth F. on

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Very impressed

Ray Vance E. on

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Great

John B. on

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Louann B. on

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A gem of a location.Uhaul is very lucky to have such a pro at Andys.Andy Jr. is the man.

clay P. on

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One word.great

Josue C. on

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Will use location again.could not have been any more professional. Andy is great to deal with.

Tim L. on

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Andy’s U-Haul did an excellent job fixing what the U-Haul website messed up. I arranged for a one way move online. The website reversed my pick up and drop off location. Luckily, Andy (the owner) was able to cancel the wrong order and write up a new contract. Great job to Andy’s U-Haul!

Donald M. on

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Jim B. on

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Have someone, a professional, check trucks on regular basis!!!! I had s piece of junk. Dangerous at that. Spoke to 10 plus so -called customer service reps and had the run around all day. I put on at least 6-8 complaints from 7:30 wed to 12:30 before I gave up and tried to make it home in the all over the road front end totally out of line and wobbling from line to line. But if I had to wat 3 hours to even get any kind of responsible person who then transfers me to roadside, well it’s obvious they have no clue what they are doing and need training. Or trying to do three tho ha st once. Would ask a question about something I just explained as of not even heard. Probably texting or on Facebook. Pathetic overall. Only good thing was Andy at pick up. If I didn’t have to get UHaul because of locality, I would never. Equipment is junk 1/3 of the time. I ordered 10j trailer tesrday to avoid the danger and disgust of having to deal with your customer service at regional and road service. The girl at feenidina location in West Columbia, SC and the real ass at ZIMBALZiST road store. Had service center.!i was told to go there. Undoubtedly the texting person did not enter info and consent on my account like she said she would. That a lie. Of many that day. The guy at that store flat out said there was nothing he could do. I really don’t know why I’m taking any more time to communicate to you. It’s a joke. Look at the 10-12calls if they even noted it. Last one, I begged her to put a supervisor on ANd someone who could make a decision that others could not or would not. She was arrogant and would not transfer me i again said pleaseX please please get me avsupervidor. The prejudiced woman transferred me to roadside with out a comment. Tell Dan Guerra st corpuerste to quit sending me messages about my account. It Will NEVER happen at this point. Garbage for equipment and garbage for help on that day. I could deal with the garbage but it was pass the buck at every turn. Cost me 450+ and the 1000’s I’ve spent before will cease as soon as I get next order or to save my life and those around me maybe I should drive 40 miles to get a Penske. I can’t wait to last minute and get another piece of junk on a critical delivery. Please review multiple calls. They/you claim they are recorded so have at it!!!!!!!!!! I didn’t get angry until about the 6th call and the totally hateful guy at zimbalust store. Good luck with that business model. How people are that desperate to keep doing business with you guys is beyond me.

Paul H. on

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Location was closed Saturday when equipment was returned. No problem with location, but the mobile return process was awful and, frankly ridiculous. Brilliant Sun, 90 degrees, no shade. Taking multiple photos, screen invisible, unnecessarily complicated. The condition, mileage, cleanliness will be checked by the staff of the return location anyway. All that is needed is an email/message that the return has been made to the location and a lock box for the key.

Ray M. on

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We have rented several times and Andy is very helpful and friendly.Can't do any better than this location.

LONZO J. on

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Wonderful location

Russ R. on

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Jackie B. on

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Great people

Ray M. on

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Excellent

Martin H. on

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Stephen R. on

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Shane B. on

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christine L. on

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The only problem we have is the bill we got for using an extra day. We were told we had an extra day, so 10 days total, and then was billed for the extra day.

John O. on

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Every one was very friendly and efficient

Earl T. on

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Everything was excellent!

Ronnie P. on

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Brenda F. on

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barry S. on

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Kevin D. on

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Elaine C. on

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Marc C. on

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CYNTHIA H. on

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James H. on

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DONALD S. on

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BRANDON M. on

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Grate place to rent from Andy Brown is a very nice Guy he is very helpful. Highly Recommend

Robert J R. on

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Donald M. on

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Julie E. on

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Lorin P. on

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Nicole M. on

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Douglas Z. on

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The windshield wiper pump is either broken or clogged and I could not clean the windshield. Also the inside light in the trailer section was not functioning. Other than these two things every thing was good.

john M. on

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Linda H. on

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Not very accessible only can rent when the 1 person is at the location. He is not available only at his convienence . Could not rent on a Saturday and only had very specific timed to even pick up.

DARREN R. on

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Everything went perfect.staff was as helpful and pleasant.uhaul has great location here.

Dillon W. on

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Great place to rent

Marc W. on

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Daniel H. on

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Was sent to a location about 30 minutes away on bad mountain roads only to find the location closed at 11:30 am on a Saturday. I was on hold on your national help line for 10 or more minutes trying to reach someone to tell me how to return the trailer. By the way you have a location that is only about 5 minutes away from my destination.

TAMMIE G. on

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Douglas P. on

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This location had everything I needed to make my move a success. Andy Jr went above and beyond to make sure the vehicle I needed was available.

Pamela G. on

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The only reason I responded to No to the recommend location is because I did not choose the Burnsville location. I had driven 4 hours to move furniture from my deceased parents home only to receive a text upon my arrival that my U-Haul is ready for pickup in Burnsville. I was not happy that I had to drive another 1-1/2 hours to get the U-Haul. I should be reimbursed for the extra mileage I had to put on my personal vehicle. (90 miles) 45 miles there and back.

denise M. on

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Randy S. on

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Randy S. on

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