Customer Reviews for Angel Aid Services
(U-Haul Neighborhood Dealer)

Rating:

1.0

Had a very unpleasant experience here. When I came to pick up a truck for 24 hours, there was no one there and I was on hold with the guy on the phone for 30 minutes. When I finally got the truck, it was at a quarter of a tank full and I returned it the same way to him and he charged me an extra ($82) fuel charge! $220 for one day for a U-Haul truck!? When I asked why I got charged for the fuel, he stopped replying to me and no more 'I will help your issue sir'. Could barely understand what he was saying, was on speakerphone with kids or someone yelling in the background, putting me on hold for quarter of an hour every time I called him...very unprofessional on the phone. Bro really thought he could really try scamming me because im under 25. Would 100% avoid this location. Not my first time doing a rental, and not my first time booking with U-Haul. Very disappointed, never renting anything from this location ever again...

Rating:

2.0

The customer service after the rental was substandard. I brought it back with more gas than I got it with and was charged an additional $11.24 for fuel. I have pictures with time stamps of the fuel gauge at pick up and drop off. I have tried numerous times to reach out and have this corrected and I have been ignored. Do not recommend this location

Rating:

4.0

really very good service

Rating:

5.0

Customer service was very good .

Rating:

4.0

In the end it worked out. Signage led me to the back of a large Semi trailer parking lot. Phone the U-Haul number and got a call back within 5 minutes and the fellow came within 3 minutes so all was good. It was a holiday Monday so understandable.

Rating:

1.0

Truck was not ready at scheduled pickup time. There were no equipment that had been ordered (dolly, furniture pads) on the truck. I had to wait for the staff member to attend and provide the key despite being a mobile pickup. More over when I booked, I had booked for Langley but was redirected to Surrey as there wasn't the size truck I needed in Langley. Just calamity after calamity delaying our move and causing undue stress

Rating:

1.0

This is simply a drop off depot, there is no personnel to help with the drop off. Furthermore, this was not my requested drop off point

Rating:

5.0

Everything was perfect

Rating:

5.0

Tamilselvan was very helpful in renting the truck. I appreciate it!

Rating:

5.0

excellent service

Rating:

4.0

I was processed very quickly.

Rating:

5.0

I recently used U-Haul for my move, and I couldn't be happier with the service provided. From start to finish, the experience was seamless and stress-free. The service provider was incredibly professional, punctual, and went above and beyond to ensure everything was handled with care. The truck was clean and well-maintained, making the move smooth and efficient. I highly recommend this U-Haul service provider to anyone in need of reliable and top-notch moving services. Thank you for making my move a breeze!

Rating:

1.0

The location is in a dirt truck lot,puddles of water everywhere,you have to use one of the 2 phone numbers on a faded sign on a post to get service.When you finally get ahold of someone they are 10 minutes or more away.This was the 4 th reservation of a car trailer that I made as u haul kept cancelling my reservations.This location is out of the way and hidden,U-Haul needs to get there act together.

Rating:

5.0

He is Very Friendly & Service quality is great. Especially Pick up & return process was quite easy. I would definitely recommend this location for others.

Rating:

5.0

Very excellent service.

Rating:

5.0

The guy here went above and beyond to make sure I got my rental. U-Haul gave me the incorrect address so spent an hour just trying to find the right location. The guy kindly phoned me and guided me to the right location and even stayed for an extra hour or so and waited for me. Appreciate his great customer service and would recommend him for U-Haul equipment pick up.

Rating:

5.0

Everything was perfect

Rating:

5.0

Very good service

Rating:

2.0

I called at the given number before reaching at the location. There was no clear sign for drop off location. I went from one truck yard to another. All truck mechanics and drivers were unaware of the exact location. Finally, when I called on the given number. the attendant came out from his car and he helped me in backing up the trolly properly. He was quite helpful. The location should have proper signs and location clearly visible to incoming customers. Otherwise, the location was close to my house, it needs proper place and station with sign board. The attendant did his best to accommodate me. Thanks for his service.

Rating:

3.0

Was sent to wring address so dont really know what they are like.

Rating:

5.0

Nice behavior of your dealer, such a