Agent was not polite and helpful. He didn't guide me properly because of which I wasted my 27 dollars. Basically I paid for 5 boxes and moving tape while booking and when i went to pick the truck, my agent said he is not having anything i booked for and he didn't find any charges in file but after 5 day i came to know from headquarters that those charges were of things i requested for which i never got. Worst experience and no transpency and charges more than they show.
Birdavinder S
Angel Aid Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3V4G1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Had a very unpleasant experience here. When I came to pick up a truck for 24 hours, there was no one there and I was on hold with the guy on the phone for 30 minutes. When I finally got the truck, it was at a quarter of a tank full and I returned it the same way to him and he charged me an extra ($82) fuel charge! $220 for one day for a U-Haul truck!? When I asked why I got charged for the fuel, he stopped replying to me and no more 'I will help your issue sir'. Could barely understand what he was saying, was on speakerphone with kids or someone yelling in the background, putting me on hold for quarter of an hour every time I called him...very unprofessional on the phone. Bro really thought he could really try scamming me because im under 25. Would 100% avoid this location. Not my first time doing a rental, and not my first time booking with U-Haul. Very disappointed, never renting anything from this location ever again...
Duncan CThe customer service after the rental was substandard. I brought it back with more gas than I got it with and was charged an additional $11.24 for fuel. I have pictures with time stamps of the fuel gauge at pick up and drop off. I have tried numerous times to reach out and have this corrected and I have been ignored. Do not recommend this location
AMY Zreally very good service
LUIS CCustomer service was very good .
BALBIR S