The actual u-haul and the actual storage facility was great, the problem was customer service with the booking and the mobile share 24/7 feature. Customer service failed to disclose all information, so there was a lot of confusion the mobile pick up and check in the was horrible. The customer service representatives need to disclose all information/requirements before hanging up assuring that the customer is fully aware and understanding of everything before the call ends, Other than that I love my storage unit and the truck was great I will recommend/use again but I'll know the right way to go next time thank you!Montoya S.
Customer Reviews for Angelina Supermarket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Yvonne was so nice when she heard about our troubles let us use their restroom, offered us ice and drinks, and kept making sure we were OK while we transferred our belongings to the new truck. New truck was clean and had no issues the rest of the trip.Jenny S.
I had requested a furniture dolly and one was not available. I was charged for 2 days instead of 1. I would like have my charge to be refunded.Elise P.
Person working location has horrible customer service! Hung the phone up while I was asking questions regarding my reservation because she said I kept repeating the same thing over and over and she didn't have to explain nothing to me! HIGHLY DO NOT RECOMMENDmyeisha J.
Customer did not leave a comment.Antoinette M.
Everything was great.Fazio B.
Customer did not leave a comment.takela T.
Get your staff trained on how to rent the trucks. The lady at the counter was very helpful though and patient. That alone was appreciated. Good customer service ...she got me taken care of. 😊SHARON C.
I was charged for gas and I put the gas back where it was when I got itCrystal S.
This worker at the location that I rented the truck from was awesome. Very friendly, knowledgeable, and very nice.Lawrence P.
I didn't get my money refunded for the deposit I paid cash I expected to get my money refunded to my debit card .Norberto B.
Customer did not leave a comment.johnnishia M.