I had great service.
Rosette A
Customer Reviews for Montcane Finance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service congratulation
Maricet OThis location still struggles with roaches in the cargo van. Also, at some point uhaul needs to fill up the gas tank. It’s always empty.
Roberto sThis location is a scam. They will not tell you you have 24 hours for the rent. Instead they put whatever time they think you will return the equipment and if you dont they will charge you even if you are within the 24 hours and if you refuse to pay and call on their antics, they will charge you 150$ for smoking even tho you dont amoke and the car was already dirty and smelling to anything but cleaned. This dealer says uhaul wont listen to my complain because for uhaul we cuatomera are crap compared to him that is a dealer. His own words. Sad
Renzo CThere were homeless people sleeping outside by office. Did not feel safe leaving my car overnight, so had to drive back and forth,since it was 22miles from where we moved. No trucks available near my address.
Luis AVery satisfied
CHIDI NSuper
Francky BNobody was there, on time. I had to wait, they didn't speak English
Ibrahim CThe tires of the vehicle were completely in poor condition, extremely worn out, the car could barely be driven because it moved a lot. When we returned it, we told the local representative and he replied saying that he knew about it. Very bad experience.
Dania AEverything when extremely well thank u
Ashley AIf they try and offer you a discount DON'T TAKE IT! They charged me for my original booking, a discounted booking they set up that I denied after he told me the price AND charged me my original booking AGAIN and now there's a random pending charge for a random amount! I called the location and he told me to call my bank and dispute it!
Marisol BPlease ensure the correct gas is recorded on the receipt when the trucks are pick up by the customers would eleviate added costs.
Kendrick SChange mileage change the month of the mileage
Samari JFriendly services
Victor HPut more songs in front of store. When we pulled in we thought it was closed down. Our service provider was excellent and super accommodating
ERICA DAmazing Customer service! I am so glad I was relocated to this location. Very kind gentleman handled our rental.
MIRLIN EThis location is amazing! Great customer service and super fast service as well. The gentleman did a great job of explaining everything. I would highly recommend to everyone to check out this location for all Uhaul needs.
CYNDIE SExcellent 👍 🌟🌟🌟🌟🌟
Roberto LFriendly and helpful person, was blessed to have very nice people in both end
YOUSELINE FTruck was given to me with a dead battery and no gas.
Alex MFast and an easy experience. The guy was very knowledgeable and helpful. Thanks
Antonio CHave a bigger sign out side the store I had a littel troble finding the place
MARVIN RThe gentleman here is super nice.
KAREEN LUp keep of the truck was disgusting, cook food all over the floor and seats, the truck was very dirty in the inside
TASHARA BVery hard to find, and no parking. You had to park in the back street blocking traffic
EDWARD JGreat staff, quick and easy pickup! thank you
Gabriel CEverything is great no need for improvement
Shanterell dsecond time in a week renting a truck from the best u-haul manager. gene, that ever existed. the service was perfect, and the truck that i rented worked great for my move and was strongly recommended for my needs by gene. thanks for such a quality location.
allan meverything was perfect. the manager there, gene, was great. best customer service experience i've had with any rental agency. thanks
allan mThe person who attended me wanted to take advantage for rent the band
Belkis lExcellent service and assistance. Very helpful and great communication. Offered more than asked for and was very much needed apart from what I initially needed. Will definitely use again if needed. Thank you so much!
Shirica TWhen I go there the courtins were close. But also yesterday I try to use the app. And works really bad. I always choose uhaul. This is the first time the business works bad. Thanks
Tomas MGreat customer service. Smooth transaction, Carnegie was very nice and helpful, and I plan to rent vehicles from his facility again.
NICHELLE GThe service is exceptionnel ! Excellent service 5 stars !
JEAN CThe best service customer service was amazing fast , and reliable
isaac mCarnegie was AMAZING and HELPFUL. I normally go to the value store it right down the street. They extended a van I had reserved with them that day and introduced me to this location. I'll come here from now on! Thank you Carnegie!!!!
Mary SThe guy that tied up my car did it in correct and I had to stop often to make sure the ropes stay on the tires . Had to fix it more than 5 times
Etiame RTHE PEOPLE VERY PROFESSIONAL AND POLITE WITH A LOT OF EXPERIENCE WITH THE CLIENTS.. IN EVERY OFFICE SHOULD USE THIS SAMPLE FOR THE FUTURE WITH THE PEOPLE FACTOR....THEY DESERVE A PRIZE....
EDUARDO CReserved a truck for 12pm and didn't receive it until 4pm. By the time we were done packing up, the storage place was closed for the second drop off and I had to find a way to get my remaining items to the storage the following day. Worst experience ever!!!!!!! Never again!
JUNIE AGive me the pickup location I requested, this one was way out of my way!
darrell mNothing
LaShonda IThe person who attended me was very helpful and professional..
Alphonso MGood spirit 👏
Malick FGreat honest customer service! Thanks
Yvonne HThe cargo area was dirty and smelled rotten… I swiped all clean before and after I used it. But it need a soap and water hose down.
VictorLuis GThis location was very professional and helpful I would definitely rent again.
TERRY AVehicle should have maintenance up to date for a cross country drive. Oil change was not done, mirrors were loose and moving whenever on the the road. Missing blind spot mirror, water would leak through passenger window and TPMS was malfunctioning all throughout the trip.
Salvador AMy truck didn't was there.... horrible experience... The guy must go to another location to bring 1 truck I wait more than 1 hour... horrible experience.... 0 customer service by phone.... you exchang my truck to another location and there didn't was a truck.... never again...
Amit Svery good customer service
Evens G