Customer Reviews for Annes Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Annes Auto

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Bob R. on

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The staff are very well trained and friendly. I have rented from uhaul before but now prefer this location. Please let the staff know that they are going above and beyond and it is appreciated. Thanks.

liz B. on

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The lady I dealt with was wonderful. Plus the men in the service office helped my son and I. Great job guys ??

Gerald P. on

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I asked the agent for the nearest drop off location. The closest was 27 minutes away from her research. In actuality there was a dealer 4 minutes/ .8 miles away. I was just over my mileage before the drop off. Having to travel 27 minutes further would have increased my surcharge ten fold.

Radu G. on

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All good. The mobile app did not recognize my location in the street and I had to do the manual way. Worked very well.

Ming Y. on

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Joanne P. on

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RANDY B. on

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Robert M. on

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Amanda M. on

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Anne’s Auto was fantastic to work with. Staff was great, and very helpful. My only complaint would be the overall Uhaul pricing, the km pricing is a bit high.

Sonia M. on

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Florence B. on

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John M. on

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Jared B. on

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Peter F. on

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James C. on

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Andrew T. on

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brian H. on

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The overly complex after-hours drop-off was a surprise. I don't have a data plan on my phone, and when I got home to execute the process, THEN I find out it can only be done at the location. Charging $20 to check in your own vehicle is outrageous. Where's the service?

Richard L. on

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David S. on

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Anita S. on

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WE dropped off after hours so didn t get a chance to meet personnel.

angela C. on

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Extremely professional and helpful.

Ming Y. on

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The movers I booked through U-Haul did not show up. It’d be a good start if they showed up in the first place. On top of that issue, when I called U-Haul customer service, I was told they could do anything about it. So now I’ve paid for movers, who did not show up, and I’m out of my money for the movers. This situation is honestly a shit show and U-Haul should be ashamed of your process.

Peggy D. on

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Staff were extremely friendly and nice. Pleasure to do business there.

sylvain D. on

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Was supposed to have a 10 foot truck. I received a 15 foot truck while there were two 10 foot in the driveway. Also I did asked for a car platform (trailer) and even if there was one in the driveway, I had to go Alvinston (60km) from there to pick one. This occurs to more gas to pay and a lost of time (50km from Ridgetown to Chatham, 60km from Chatham to Alvinston and 50km from Alvinston back to Ridgetown where was my vehicle)

Judy F. on

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I don’t have any suggestions, they were very accommodating!

Linda P. on

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Dave L. on

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Staff was amazing, helpful and thorough. I will always use this location in the future!

Ray B. on

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Jane M. on

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Very helpful, and knowledgeable. Walked me through the process. Appreciated the thoroughness

Mark T. on

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Second rental in 6 months First one was great no issues Second one I was on tight schedule and the owner showed up at 9:20 said he didn’t get the email so sauntered in 20 minutes late. No problem after that thankfully

Linda P. on

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Karen B. on

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The man was very nice happy and friendly.

William C. on

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Very friendly and helpful. We did not have a reservation but they accommodated what we needed and helped us out.

Brad G. on

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Customer did not leave a comment.