Customer Reviews for Annes Auto
(U-Haul Neighborhood Dealer)

545 reviews

435 Merritt Ave   Chatham, ON N7M3G3

(519) 354-1509

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(519) 354-1509

435 Merritt Ave
Chatham, ON N7M3G3

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Some 26 foot trucks would be great

Mike M. 
Rating:
5.0

Great service and very friendly and helpful staff. Joyce especially always makes you feel welcome and does a terrific job.

ROBERTJ R. 
Rating:
5.0

I have nothing but praise for Kevin. He went out of his way to make sure that he was able to secure a truck for my last minute move. I have and will continue to rent from this location because of the service. UHaul Central Booking was no help at all and tried to tell me I had to drive 30 min each way to get a truck in a different city, and all at my expense, but Kevin was able to make it all happen for me. Great dealer, and these are the people that make UHaul a place I would deal with again. -Hubert

Hubert P. 
Rating:
5.0

Customer did not leave a comment.

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

MARIO MICHAEL H. 
Rating:
5.0

Joyce is an absolute pleasure to do business with. She bent over backwards and went beyond to help us find a trailer to rent. (Unlike the immature and egotistical individual from Windsor that contacted me) thank you sincerely Joyce, Paul

PAULM P. 
Rating:
4.0

Customer did not leave a comment.

Crystal R. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Great experience. Super kind, helpful and knowledgeable staff. Thank you!

Beverly W. 
Rating:
5.0

Great location. Friendly and efficient. Definitely recommend this location

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Abraham U. 
Rating:
5.0

Customer did not leave a comment.

JENNIFERLYNN H. 
Rating:
5.0

Staff were very helpful. Everything went very smoothly and truck was in very good condition

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Betty B. 
Rating:
5.0

Customer did not leave a comment.

Bob T. 
Rating:
5.0

My first time renting a truck with U-Haul, Everything was great and people were friendly I would do it this way again when moving . I definitely would suggest to my friends, even if it is just moving a piece of furniture somewhere this is the way to go !

Dianne L. 
Rating:
5.0

Customer did not leave a comment.

kelly B. 
Rating:
5.0

I think this service model is brilliant and efficient, no comments at this stage.

Brett W. 
Rating:
5.0

More 26 foot trucks would be excellent

Mike M. 
Rating:
5.0

Need 26 foot trucks for convenience

Mike M. 
Rating:
4.0

The uhaul drop off site was clean but smelled terrible inside of stale cigarette smoke.

CHERYLL M. 
Rating:
5.0

Customer did not leave a comment.

MARGARET W. 
Rating:
5.0

We were totally satisfied with Joyce at Ann's Auto! She went above and beyond to reassure me that she would do everything she could to ensure we got a trailer for our travel dates. What U-Haul doesn't make clear at the time of booking, is the email confirmation you receive after selecting your desired equipment type does not mean you will actually get your requested equipment, if anything. According to U-Haul corporate, who called me several times when I tried to book a trailer through a local dealer, the likelihood of me getting a trailer for when I needed it was slim to none. If it got rented out before my desired pickup date, they would not make sure the trailer was back to the location I requested for my desired date. Basically, my booking was merely a request for a trailer if it happened to be on the lot at the time. Perhaps many are used to this treatment and I'm just going overboard. But, I feel that when a reservation is made and a confirmation email is received, it means the equipment is available and will be there for when I need it. Not a maybe, if we happen to have something at the time. No one would be impressed if they booked a hotel during their vacation, and received a confirmation of the booking, only to arrive and find out that they had nothing available. I honestly feel this way of dealing with bookings is a terrible protocol from U-Haul corporate. Luckily, our booking came through. However, I was on pins and needles the entire time up until 2 days before we left, as I had no idea if I would have a trailer. We would have been severely screwed if we had been told nothing was available. As I said previously, my issue is with Corporate. NOT with the local dealer. I will no longer deal with Corporate, as I do not appreciate receiving a call no less than two minutes after booking through the local dealer, only to be told "there is nothing available, so you will have to call us to discuss your predicament. As far as I am concerned, supporting and dealing with local saved us. Corporate, no thanks. Have some sensitivity. And seriously consider changing your policy for reservations and confirmations. Do not send a confirmation to customers, have them assume their needs are being met, only to go back on them later. Ann's Auto, thank you so very much for your kindness and reassurance. It was definitely appreciated, and most definitely needed.

MICHELLEMARIE S. 
Rating:
5.0

The experience of reserving and renting the truck was very smooth. I appreciated the helpful customer service at the pick-up location (at Annes Auto in Chatham ON) and will be using the rental service again as a result. Thanks!!

Nina R. 
Rating:
5.0

Anne's Auto is hands down the bestest coast to coast Appreciate every move with. file:///var/mobile/Library/SMS/Attachments/fe/14/6378AED0-C6F2-4405-88D7-6A9C1E12EAF3/IMG_0015.HEIC

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

RONALDHARRY H. 
Rating:
5.0

Comment: -Twice I have rented in the past and twice I had to clean the windshield. Why is this duty not provided upon the environment charge of the last renters use or just plain courtesy for the next customer.

Donald G. 
Rating:
3.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

steven D. 
Rating:
5.0

not much-the people ran the business with care and friendliness.

Richard R. 
Rating:
5.0

It was a pleasure working with Joyce who made the process easy and pleasant. I received an unexpected call from Alicia at UHAUL in Windsor who provided misinformation that caused considerable distress and confusion. I redialed the number that Alicia's call originated and I believe it was a gentleman named Jason who did some damage control. Joyce followed up to ensure the things went smoothly with the complications that were created. I would highly recommend Anne's Auto for the place to go for UHAUL. I suggest that the Windsor employees receive some inservice.

Susan S. 
Rating:
5.0

The customer service here is awesome! This was my second time using this location. Both time I experienced the best best service. Thanks!

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Pamela F. 
Rating:
5.0

We appreciate U-Hauls affordable, reliable and fast services.We always recommend U-Haul services to family, friends and relatives.I am going to stick with U-Haul forever.Thanks!

PITA L. 
Rating:
5.0

All good.

LEONJ D. 
Rating:
5.0

The owner/manager was super awesome to deal with. Very friendly. They helped us out during a super stressful day. Will definitely use them for all future uhaul rentals

Victoria G. 
Rating:
5.0

Absolutely happy with the service I received at Ann's. They took care of an issue regarding my deposit and took it upon themselves to remedy the situation. As far as head office and the traffic dept…they need to work on a few things!

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

JAMESE D. 
Rating:
5.0

Customer did not leave a comment.

JUSTINDANIELPHIL G. 
Rating:
5.0

I always go to Ann's auto Kevin and Joyce are great

Jared N. 
Rating:
5.0

Customer did not leave a comment.

JASONR G. 
Rating:
3.0

Maybe a bit more organized .and some of the clutter put away. More of an office setting instead of a side room.

Charles M. 
Rating:
4.0

Closer location pick ups and drop offs

J-TREVOR K. 
Rating:
5.0

Customer did not leave a comment.

DAVIDG R. 
Rating:
4.0

Good location guy helping me was very friendly

KEVINJAMESKEVAH B. 
Rating:
5.0

Customer did not leave a comment.

Rafi V. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Judith W. 
Rating:
5.0

Thank you so much for your help. Made our move so much easier.

SHAWNW M. 
Rating:
5.0

Customer did not leave a comment.

Aidyn L. 
Rating:
5.0

I have had a number of occasions where I required a truck with virtually no notice and the folks have always come through for me. Love dealing with them 👍

Mark T. 
Rating:
5.0

very friendly and courteous from begining to end.

Pierre M. 
Rating:
5.0

Customer Service was top notch. Friendly , helpful and knowledgeable staff. Very honest and open.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Kyra S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Everything was excellent!!! Thank you so much!!

VIOLETA D. 
Rating:
5.0

I am very pleased that I made the switch to Anne's Auto!

James Benson S. 
Rating:
5.0

Our original drop off point was closed and no answer on any phone. Our pickup location at 8000 Lawson Road kindly arranged for Annes Auto to be the new drop off point. Annes Auto was wonderful, jumping in at the last minute to accept our return.

Patricia Z. 
Rating:
5.0

Joyce is a wonderful person to deal with! This location is always there to help when people need a truck and ensure everything fits your needs!

TRACEY A. 
Rating:
5.0

Customer did not leave a comment.

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
3.0

I truck needed an alignment big time, steering had so much play.

Hayden P. 
Rating:
5.0

Customer service above and beyond !

Steven R. 
Rating:
5.0

Joyce was very friendly and helpful, and knew just what trailer I should rent when I explained my needs. Greg helped me get hooked up and on my way. They made the whole experience easy and enjoyable.

Greg S. 
Rating:
5.0

Customer service was great.. Was nice knowing I could get a truck right away when I needed it. For future as I mentioned to Kevin. If renting a fridge cart/dolly Having a lock so it can stay in truck when and if returning thru out the night... Thanks again for the rental.

Tammy B. 
Rating:
4.0

Nice people to deal with.

RANDY B. 
Rating:
4.0

The on line app did not work for pick up! Made a 3.5 hour delay and was on phone with customer service for 1/2 hour after being on hold for 1/2 hour...service rep was great and helpful but it should have not resorted to that. I had 2 truck rentals in 4 days and issues at pick up both times resulting in lengthy delays...I wanted to be contacted to resolve these issues. I was to be transferred to a rep to resolve concerns and was disconnected at that time...very frustrating!!

Brian H. 
Rating:
5.0

Friendly service.

Richard B. 
Rating:
5.0

Fantastic lady running the place. And squirrel is adorable.

Dana Rodrerick G. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
4.0

We were attended to quickly and kindly. Was very easy to rent and take the uHaul.

Nicholas H. 
Rating:
5.0

Nothing to improve, service was amazing!

AYLAMARIE T. 
Rating:
5.0

Overall it was a great experience. Thx

Albert S. 
Rating:
4.0

Customer did not leave a comment.

Victor C. 
Rating:
2.0

The staff were very helpful but the experience with the regional office in Windsor was terrible- rearranged our pick up location, no keys available for trucks at the new location, multiple calls needed to work the ‘24/7' pick up feature. Not a good experience when you are under time pressures.

Sharon C. 
Rating:
5.0

stop with all the up sells on the web page

dan S. 
Rating:
4.0

overwhelming smell of cigarette smoke in the office with one person smoking nearby. The gentleman waiting on us was very nice but for non smokers the atmosphere was a little bit uncomfortable

Gayle G. 
Rating:
5.0

Everything was excellent , specially the superb service provided by Joyce, top notch for sure!

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Kevin and Joyce are always great to deal with will always go back there

Jared N. 
Rating:
5.0

Great service and people

Paul P. 
Rating:
5.0

This is the second time we dropped off a U-Haul at this location. Very Professional and Great Location for U-Haul. Thank-You

Don R. 
Rating:
5.0

It was early Sunday morning and I had never been to this location before, so I was delighted to find a person outside expecting the return of the truck and help guide me to a parking spot. Friendly and accommodating service.

Warren F. 
Rating:
3.0

Customer did not leave a comment.

Catherine B. 
Rating:
5.0

Everything was perfect. Truck was clean. Staff was very friendly and helpful. Nice large lot so it was easy to back in vehicles.

Mark M. 
Rating:
5.0

Simplify self-service apps or do verification check before arrival time. I spent 45min just to do self-service.

Hung N. 
Rating:
5.0

They are always great here this is the only place I rent my trucks from

Jared N. 
Rating:
5.0

Great people willing to help!

David K. 
Rating:
5.0

all good thanks

jerrold D. 
Rating:
5.0

:)

Shaun S. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Very pleased with the service

CALVIN B. 
Rating:
4.0

Nothing very nice and helpful people

RANDY B. 
Rating:
5.0

Customer did not leave a comment.

Jared N. 
Rating:
5.0

great service, always a pleasure to deal with at this location

Shelia M. 
Rating:
5.0

Customer did not leave a comment.

Mike V. 
Rating:
5.0

Thumbs up. Great customer service.

Shaun S. 
Rating:
4.0

The personnel was very professional. She was very helpful. Excellent service!

Joy T. 
Rating:
5.0

I always enjoy visiting Annes. Super nice people, that do great business.

JOHNJOSEPH T. 
Rating:
5.0

Very can do Staff, and friendly. I would recommend this company to anyone.

John C. 
No reviews have been submitted for this location.

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