Friendly customer service, went above and beyond for us- very accommodating. Highly recommend.
RICHARD C
Customer Reviews for Annes Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I honestly can't think of anything, oh maybe , just maybe ask if they could get a Timmies built right next door would be superb really because the atmosphere is perfect and the staff are extremely friendly and professional that I keep coming back and using their services. I never have any issues with this location ever.
HEATHER MVery accommodating and friendly
PAUL CVery friendly guy, was able to give me insite about the truck and features.
CHRISTOPHER SWonderful company ! Very friendly, knowledgeable, accommodating and efficient. Joyce is wonderful in the office. Truck was clean and just the right size! Would highly recommend this company !
Lynn PThe staff were very friendly and accommodating, however the whole location smelled strongly of cigarette smoke.
GLENN MA great experience with Joyce from start to finish. The quoted estimate was exactly what was paid.
RONALD BMy favorite U haul location.
FRANCES SI personally like barn door vs. roll-up door trailers and would like an option to be able to choose my preference.
ROBERT SGreat customer service. Nice people.
GORDON HKevin and Joyce are first class and no I’m not a personal friend or relative of theirs! Wouldn’t consider going anywhere else Mark T
MARK TGreat service
MICHELLE RIt was a good price and the people there was very courteous.
DONNA NI Have used this service before & I am disappointed with the cost of the truck I rented.. Historically I had rented a larger van for my trade shows but was advised that the large cube van would be a similar cost I was advised that the costs were to be approx $410.00 not double the cost.. I will need to understand how this was calculated as I did not budget this additional expense I am currently in Ottawa and will not be back in Chatham till March 10 Regards robin
ROBIN Ka lot of steps for self-mobile pickup.
Muhammad BVery friendly and courteous Everything was fantastic Very accommodating
PATRICIA AVery happy with the service
JASON HI’ve rented different sized trailers and even a truck once. All the equipment has been clean and ready to go. The staff is great and make sure it’s hooked up before you leave. Thank you once again and I recommend using Anne’s Auto if you need a UHaul.
BRIAN CVery professional and accommodating
BRENDA RThe franchise office staff were helpful and pleasant. The only complaint I have is that I required an appliance dolly and was told that although they didn't have one in stock, one would be brought in for my moving day. It didn't happen. The staff loaned me a standard cart at no charge so I guess it sort of compensated. I would have liked to receive a call in advance so I could have tracked down a cart from somewhere else.
LEONARD WI made an appointment at a more convenient location. U-Haul called the night before and changed the location. I did not like that. However the new location provided good service. I would prefer to have picked up the trailer where U-Haul agreed for me to pick it up.
RONALD DAlways do recommend them
Gary DExcellent service and they go the extra mile. We are very pleased
ROBERT SThe folks that operate that location are super friendly and helpful. Quick ,efficient process and will definitely recommend.
SCOTT BDropped off at night, so didn't speak with any personnel. Location was well lit, Dropbox had good instructions and was easy to find.
PAUL Nnothing great service thanks
JERROLD DEverything is good . Enjoy going there
BLAKE PWe cannot express enough gratitude to Joyce at this location for assisting in our move across Canada to alberta. This lady went well above what we expected from this lady. She was super compassionate to our needs and also personally assisted in our rental. This lady is an example of what customer service is and shines as a leader in her field. We will be back to this location again and will drop in to hello when we are in chatham. Thank you.
Bernard OThe first piece of equipment they gave me was all banged up and dented and the tires were no good had to call not even 2 mins after leaving to call and bring back because the tires on it were no good , the costumer service was poor she asked if wanted the rent insurance coverage for 10$ I said no and then she still went and put it on and charged me for it . Also couldn’t do math my total was 73.39 and I gave her a 100$ bill and 3.40 and she tried to only give me 27$ back when change due was 30$ , will not go back to that location for a rental .
CODY MCheck the brakes on the trailer
CRYSTAL LThe truck was covered in dead bugs. Inside was clean though.
HEATHER MHave rented from this location many times. Always friendly and very helpful. Have recommended this location to others. Will definitely be back again
RANDY HOne of the best experiences I have ever had , as a customer, everybody was fantastic, kind curtious and friendly, would absolutely deal with this location again , Thank you ! AAAAAA +
TODD ZVery friendly and helpful people that work here, thank you
PAUL JAlways a pleasure dealing with these guys. It’s the only U-Haul in my area that I will use.
JEFFREY TOverall experience is excellent, with that said, to me personally, it’s better to have all vehicles filled up to the top full. So much easier at the pumps to just fill it than guessing while you’re driving to approximately how much further you can go without having to go back to the gas station for a second or third time. That is the only thing I would have to say should be changed.
SHAWN SThe place is not clean
Alwyn GKevin was knowledgeable and courteous, the vehicle was clean inside and out.
John SI have used Anne's a couple of times - always a great experience!
STEPHEN CThe vehicle is advertised at $19.95 per day. I rented the pickup for less than 3 hours and with all of the upcharges, it cost me almost $100.00. I find this unfair and overpriced based on the lure of $19.95 for a full day. In the future I will offer someone private a much lower sum for the same work. I was, however, treated with respect at the location where I rented the pickup. The location itself is in disrepair and not indicative of a professional place.
GEORGE CLocation area is good but the yard is smaller then some others. The guys were good to work with and friendly, I was on the road quickly.
TIOTHY AI wish I realized sooner that the inside of the U-Haul absolutely reaked of cat urine. It made my couch and mattress smell like cat urine and I can not stand that smell. I will never ever use that the Merritt location again.
Alyssa TNothing ! Customer service was great, they made it so quick and easy,. Thank you for your service.
JEFFREY GCustomer service at this location was great! Nice people. Clean equipment.
ADAM OWent over and above what was expected. Extremely helpful and went out of his way to help me out. Will definitely recommend this location for any U-Haul needs!
Deb RFront door of my rental didn't close. There was an alert on the dash the entire time I had it. It also had no availability when I needed to extend my rental. Very frustrating.
KELLY OVery efficient and friendly service
BERNAR RVery kind and friendly staff
David HFriendly person I ever meet.
ROBERT BMaybe have a bigger lot to access Uhaul equipment. Very narrow and can get blocked in by other customers. Wait for approval was long for after hours.
Rebecca BThe people there were very friendly and very accommodating
Bryan SNothing, we experienced kind and very friendly customer service. They went out of their way to make sure we had everything we needed. We will definitely use this U Haul's service again. Thank you to the staff.
MATTHEW Bnothing
anthony eNot make the customer pay for the cost to pickup and drop off delivery pay for milage just to get and return is a ripoff you do false advertising bec19.95 a day becomes 130 dollar just to move across the road cost more to pickup abd delivery then the rest of the use of vehicle
Eric K